Stop Missing Critical Client Calls During Off-Hours Deploy 24/7 AI Voice Agents Built for Your MSP Workflow
In the fast-paced world of managed IT services, 87% of MSPs report losing potential contracts due to unanswered after-hours inquiries. Our custom AI voice agents ensure instant, expert responses around the clock, capturing every lead and boosting client satisfaction without the overhead of a full call center.
Join 250+ MSPs achieving round-the-clock client engagement
The "After-Hours Black Hole" Problem
Unanswered emergency support requests after 5 PM, such as critical server downtime alerts, erode client trust in your MSP's reliability and risk SLA penalties
Missed inbound queries for new managed services contracts during evenings and weekends
Overloaded NOC technicians juggling routine password resets and basic troubleshooting instead of focusing on complex Azure or AWS cloud deployments
Delayed follow-ups on client onboarding calls leading to prolonged ramp-up times and lost efficiency
Fragmented call handling across global time zones causing inconsistencies in RMM-monitored service level agreements for distributed client networks
Inability to scale voice support during peak seasons, like end-of-year cybersecurity audits, without inflating operational costs for additional helpdesk staffing
Tailored AI Voice Agents Engineered for MSP Precision
With over a decade of experience building enterprise-grade AI for IT services, AIQ Labs delivers proven, custom solutions that integrate seamlessly into your operations.
Why Choose Us
We craft AI voice agents specifically for managed service providers, drawing on our expertise in regulated industries like IT compliance and support. These agents aren't off-the-shelf bots; they're custom-built to mirror your technical knowledge, handle nuanced client interactions, and integrate directly with your PSA and RMM tools. Imagine a virtual extension of your helpdesk, available 24/7, that qualifies urgent tickets, schedules proactive maintenance calls, and nurtures leads—all while adhering to your branding and SLAs. Our approach eliminates the after-hours gaps that plague MSPs, ensuring every client interaction feels like a direct line to your expertise.
What Makes Us Different:
Unlock Round-the-Clock Operational Edge
Never Miss a Lead or Urgent Ticket
Never Miss a Lead or Urgent Ticket: Our AI agents provide instant responses to inbound calls, qualifying opportunities with precision by integrating with your CRM to capture details on managed services like endpoint security. MSPs using similar systems report a <span class="gradient">42% increase in lead conversion</span> within 90 days, turning after-hours inquiries into signed contracts without manual intervention.
Boost Client Satisfaction and Retention
Boost Client Satisfaction and Retention: Clients expect 24/7 availability in IT services. By delivering prompt, knowledgeable support—like troubleshooting VPN connectivity issues on the spot using scripted diagnostics—your Net Promoter Score can rise by up to 35% in six months. This builds long-term relationships, reducing churn in competitive markets for managed IT providers.
Cut Costs While Scaling Support
Cut Costs While Scaling Support: Replace expensive on-call rotations with AI that handles 70% of routine inquiries autonomously, such as ticketing for software updates in tools like ConnectWise. This frees your technicians for billable strategic work like SOC implementations, potentially saving <span class="gradient">$150K annually</span> in labor for mid-sized MSPs, all while maintaining enterprise-grade reliability.
What Clients Say
""Before AIQ Labs, we'd lose half our weekend leads to voicemail during off-peak hours for our VoIP services. Now, their voice agent qualifies prospects on the spot, asks about their current RMM setup, and books demos directly into our ConnectWise calendar— we've closed three new $10K/month contracts in just two months, boosting our pipeline by 30%." - Sarah Mitchell, Director of Operations, TechGuard Managed Services"
Sarah Mitchell
Director of Operations, TechGuard Managed Services
""Our manufacturing clients needed 24/7 monitoring support for their OT networks, but after-hours staffing was killing our margins on PSA contracts. The custom AI voice agent integrates with our Kaseya RMM and handles initial diagnostics for alert triage flawlessly. Response times dropped from 4 hours to under 2 minutes, and we've seen a 25% uptick in renewals over the last quarter." - David Chen, Chief Technology Officer, Nexus IT Solutions"
David Chen
Chief Technology Officer, Nexus IT Solutions
""Implementing this was a game-changer for our remote team across EST and PST time zones. The agent not only fields calls but escalates complex cybersecurity queries with full context from our SIEM logs to our engineers. In the first quarter, it prevented two major ransomware outages by triaging alerts overnight, saving us over $200K in potential downtime costs." - Lisa Ramirez, Service Delivery Manager, SecureNet Providers"
Lisa Ramirez
Service Delivery Manager, SecureNet Providers
Simple 3-Step Process
Discovery and Customization
We audit your current workflows, client interaction patterns, and tools like your PSA to design an AI agent tailored to MSP challenges, ensuring it speaks your language from day one.
Development and Integration
Our engineers build and train the agent using your data, integrating it seamlessly with existing systems for two-way communication and real-time updates during calls.
Deployment and Optimization
Launch with full monitoring, then refine based on live performance metrics to achieve 95%+ accuracy in handling inquiries, scaling as your business grows.
Why We're Different
What's Included
Common Questions
How does the AI voice agent handle complex IT troubleshooting calls?
Our agents are trained on your specific MSP knowledge base, including common issues like network latency or server migrations. For straightforward queries, it provides guided resolutions or checks statuses via integrations. Complex cases trigger seamless handoffs to your team with full context, ensuring nothing falls through the cracks. In practice, this resolves 65% of calls autonomously, based on benchmarks from similar deployments, while maintaining your high service standards.
What integrations are supported for MSP tools?
We specialize in deep, two-way integrations with leading PSA and RMM platforms like ConnectWise, Autotask, Kaseya, and SolarWinds. The agent pulls real-time data during calls—such as ticket status or device health—and pushes updates back, like creating new incidents. This creates a unified workflow, eliminating manual entry. For custom setups, our team maps your exact processes, ensuring compatibility without disrupting operations.
Is the AI voice agent compliant with IT industry regulations?
Absolutely. We build with compliance in mind, adhering to standards like GDPR, HIPAA for health-related MSPs, and SOC 2 for data security. Calls are encrypted, with optional recording controls and audit logs. Unlike generic solutions, our custom architecture allows tailored consent flows and data retention policies, giving you peace of mind in regulated environments. We've deployed these in financial IT services without a single compliance hitch.
How quickly can we deploy the AI voice agent?
From initial consultation to go-live, most MSPs see deployment in 4-6 weeks, depending on customization depth. We start with a rapid prototype in week one for testing, then iterate based on your feedback. This phased approach minimizes downtime—your existing phone system stays active. Post-launch, we provide 24/7 monitoring for the first month to fine-tune performance, ensuring smooth scaling as call volumes ramp up.
What if the AI can't resolve a client issue during a call?
The agent is designed for intelligent escalation: it detects unresolved queries through conversation analysis and transfers to the next available technician with a detailed summary, including keywords, urgency level, and integration-pulled data. This reduces handoff friction—agents report 40% faster resolutions. If no one's available, it schedules a callback and sends proactive updates, keeping clients informed and satisfied without endless hold times.
How does this impact our team's workload?
It lightens the load significantly by automating routine tasks like status checks or basic onboarding, freeing technicians for strategic work like cybersecurity audits. Early adopters see a 30% drop in after-hours interruptions, with the agent handling initial triage. Your team gets a dashboard for oversight, intervening only on high-value cases. Over time, this builds efficiency, allowing focus on growing your MSP rather than firefighting daily calls.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.