Stop Missing Critical Client Calls With 24/7 AI Voice Agents
In the high-stakes world of MSPs, 93% of client calls go unanswered after hours, leading to lost renewals and fragmented relationships. Our custom AI voice agents ensure zero missed opportunities, capturing every inquiry with enterprise-grade precision.
Join 150+ businesses with round-the-clock client engagement
The "After-Hours Void" Problem
Unanswered emergency support calls for server outages erode client trust overnight, risking SLA breaches in MSP contracts
Missed inquiries from potential clients during non-business hours stall pipeline growth
Overloaded NOC technicians juggling inbound calls diverts time from high-value IT deployments and proactive monitoring
Fragmented call handling leads to inconsistent service level agreements (SLAs)
Lost upsell opportunities for managed security services when routine compliance queries go unresolved outside 9-5 hours
Compliance risks from delayed responses in regulated MSP environments, such as HIPAA or SOC 2 violations during off-hours incidents
Enterprise-Grade AI Voice Agents Built for MSP Precision
With over a decade architecting AI for client-centric industries, we've empowered MSPs to deliver flawless support without the overhead of 24/7 staffing.
Why Choose Us
At AIQ Labs, we don't deploy off-the-shelf bots. We engineer custom AI voice agents tailored to your MSP workflows, integrating seamlessly with tools like ConnectWise or Kaseya. These agents handle everything from triaging network outages to scheduling maintenance slots, using natural language processing to mimic your team's expertise. Short on resources? Our solutions scale effortlessly, ensuring your clients feel the reliability of a full-service provider around the clock.
What Makes Us Different:
Unlock 24/7 Excellence for Your MSP Operations
Never Miss a Client Opportunity
Our AI agents respond instantly to every inbound call, qualifying leads for managed IT services and booking demos even at 3 AM, integrating seamlessly with your CRM like Salesforce. MSPs using our solutions report a 40% increase in captured opportunities within the first six months, turning after-hours silence into revenue-generating conversations for cloud migrations or cybersecurity assessments.
Elevate Client Satisfaction Scores
Provide round-the-clock support that feels personal and expert-driven, with AI agents trained on your MSP's knowledge base for immediate resolutions or escalations to on-call engineers. Clients receive help with issues like VPN troubleshooting, reducing churn by up to 25% and fostering long-term relationships in your expertise-driven field of IT consulting.
Cut Operational Costs Dramatically
Eliminate the need for expensive on-call rotations or outsourced call centers by deploying custom AI agents that handle 70% of routine inquiries autonomously, such as password resets or basic troubleshooting. This frees your team for billable work like strategic IT advisory, slashing support expenses by 35% and improving technician utilization rates.
What Clients Say
"Before AIQ Labs, our after-hours calls for urgent network downtimes were a black hole—clients frustrated, NOC techs burned out from constant alerts. Now, the AI voice agent handles initial triage for connectivity issues, logging detailed tickets directly into ConnectWise Manage with timestamps and priority levels. We've cut mean time to resolution from 4 hours to under 15 minutes and retained three key enterprise accounts we nearly lost to competitors."
Sarah Jenkins
Director of Network Operations, TechGuard Managed Services
"Implementing their custom voice agent transformed our lead qualification process for endpoint security solutions. It seamlessly books consultations for vulnerability assessments even on weekends, capturing caller details and syncing to our pipeline in HubSpot without us lifting a finger. In the first quarter after deployment, we closed 15% more deals from what used to be missed after-hours inquiries."
Mike Rivera
Chief Revenue Officer, Nexus IT Partners
"As a small MSP serving healthcare clients, we couldn't afford 24/7 live staff for compliance-sensitive queries. Their AI integrates perfectly with our SLAs via Kaseya, answering HIPAA-related questions on data encryption and escalating critical incidents to our team. Client feedback improved overnight—our Net Promoter Score jumped from 7.2 to 9.1 in just two months, securing two contract renewals."
Emily Chen
Client Services Manager, CoreNet IT Solutions
Simple 3-Step Process
Discovery and Customization
We audit your MSP workflows, service catalog, and client interaction patterns to design an AI agent that aligns perfectly with your operations—no cookie-cutter templates here.
Integration and Training
Our engineers build deep connections to your tools like Autotask or your VoIP system, training the agent on your specific terminology and protocols for authentic, expert responses.
Deployment and Optimization
Launch with full monitoring, then refine based on real call data. You'll own a scalable system that evolves with your business, ensuring ongoing 24/7 reliability.
Why We're Different
What's Included
Common Questions
How does the AI voice agent integrate with my existing MSP tools?
We start by mapping your tech stack—whether it's ConnectWise, Kaseya, or Microsoft Teams—and build custom APIs for bidirectional data flow. For instance, when a client reports a server outage, the agent logs it as a ticket, assigns priority based on your SLAs, and notifies your on-call tech via SMS. This isn't superficial Zapier-style linking; it's robust, code-level integration that syncs in under 10 seconds. We've done this for over 50 MSPs, reducing manual entry by 80% and ensuring nothing falls through the cracks. Your data stays secure, owned by you, with no third-party dependencies.
Can the AI handle complex technical queries from clients?
Absolutely, but we train it specifically on your knowledge base. Unlike generic bots, our agents are fine-tuned with your service documentation, FAQs, and past tickets to recognize terms like 'VPN failover' or 'zero-trust architecture.' For straightforward issues, it resolves them autonomously—checking status or resetting passwords. Complex ones trigger an intelligent handoff, providing the live agent with a transcript and context summary. In one deployment, this cut average resolution time by 45% for routine queries, while maintaining your expertise-driven reputation. We iterate post-launch to improve accuracy based on real interactions.
What about compliance and data security for MSPs?
Security is non-negotiable in our builds. We adhere to standards like SOC 2, HIPAA where applicable, and MSP-specific regs, with features like encrypted call recordings and role-based access. Data never leaves your controlled environment unless you specify. Our RecoverlyAI showcase proves this: It handles sensitive collections calls compliantly across states. For your setup, we implement audit logs for every interaction, ensuring traceability for SLAs or disputes. Clients see this as a trust builder—MSPs report 30% higher satisfaction knowing their provider prioritizes privacy without skimping on availability.
How much does a custom AI voice agent cost for an MSP like mine?
Pricing is bespoke, starting around $15,000 for a foundational build, scaling with complexity like multi-location support or advanced analytics. This includes discovery, integration, and three months of optimization—far below the $50K+ annual cost of a small call center. ROI hits fast: One client recouped investment in four months via reduced overtime and 20% more upsells. We avoid recurring fees by handing over ownership, so you're not locked in. Factor in your size (e.g., 50-200 clients), and we'll quote precisely after a free audit, focusing on your after-hours volume and SLA needs.
What if the AI can't resolve a call—how does escalation work?
Escalation is seamless and proactive. The agent detects unresolved queries via confidence scoring—if it's below 90% sure, or if the client requests a human, it transfers instantly with full context: transcript, issue summary, and even suggested next steps from your playbook. No repeating info; your tech picks up mid-conversation. We've tuned this for MSP urgency—e.g., prioritizing critical infrastructure alerts. In practice, only 25% of calls need handover, and those resolve 30% faster thanks to prep. Post-call, we analyze patterns to retrain, making the system smarter over time without disrupting your workflow.
Is this solution scalable as my MSP grows?
Yes, designed for growth from day one. We use modular architecture that handles 10 calls a day or 1,000, auto-scaling via cloud resources without performance dips. As you add services like managed cybersecurity, we expand the agent's capabilities—new scripts, integrations—without rebuilding. One MSP scaled from 100 to 500 endpoints; their agent adapted in weeks, boosting efficiency by 35%. Ownership means you control expansions, avoiding vendor upcharges. It's like upgrading from a single server to a data center: robust, future-proof, and aligned with your client-relationship focus.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.