Stop Juggling Client Metrics Across Siloed Tools Gain Unified Visibility into Your Service Delivery
MSPs waste up to 40 hours monthly reconciling data from disconnected platforms, leading to delayed client reports and missed upsell opportunities. Our custom dashboards deliver real-time insights that align your teams and boost client retention by 25%.
Join 150+ businesses with enhanced client satisfaction
The "Fragmented Oversight" Problem
Fragmented client health data scattered across ticketing systems like ConnectWise, Autotask, and ServiceNow, leading to incomplete visibility into incident resolution times and client satisfaction metrics
Delayed visibility into field technician utilization rates from disparate time-tracking tools, causing overbooking or underutilization in managed service contracts
Inaccurate forecasting of managed service contract renewals due to siloed CRM data in tools like Salesforce or HubSpot, missing key indicators like ticket volume trends and usage patterns
Overlooked service level agreement (SLA) breaches from fragmented monitoring across helpdesk logs and network performance tools, risking penalties in multi-vendor IT environments
Inefficient resource allocation for billable hours without real-time views of project profitability, often derived from PSA systems like Mavenlink or Kimble
Strained client relationships in managed services from inconsistent performance reporting, lacking standardized KPIs like mean time to resolution (MTTR) and first-contact resolution rates
Custom-Built Dashboards Tailored to MSP Workflows
With over a decade of engineering experience in professional services integrations, we've empowered MSPs to consolidate their operations into enterprise-grade systems.
Why Choose Us
We craft bespoke dashboards that pull from your PSA tools, monitoring platforms, and billing systems to create a single pane of glass for your MSP operations. No more flying blind through client engagements. Our approach starts with mapping your exact workflows—whether it's tracking NOC alerts or analyzing helpdesk resolutions—then builds intuitive interfaces that deliver actionable insights at a glance. This isn't off-the-shelf software; it's a production-ready solution designed to scale with your growing client base, ensuring you maintain that expertise-driven edge in a competitive field.
What Makes Us Different:
Unlock Clear Visibility and Informed Decisions
Real-Time Client Health Monitoring
Real-Time Client Health Monitoring: Track uptime, response times, and Net Promoter Scores (NPS) across all managed service clients in a unified view, reducing SLA breach incidents by 30% within the first quarter and enabling proactive adjustments like automated ticket escalations that strengthen long-term retainer relationships.
Optimized Technician and Resource Allocation
Optimized Technician and Resource Allocation: Visualize field technician utilization rates and project-level profitability in real time via integrated PSA data, cutting idle time by 25% over six months and enabling efficient deployment on high-value incidents without relying on manual spreadsheets.
Actionable Insights for Contract Growth
Actionable Insights for Contract Growth: Forecast renewal risks using KPI trends from billing, ticket history, and usage data in your CRM, increasing upsell success by 20% in annual reviews through data-backed discussions that highlight delivered value like reduced downtime in SLAs.
What Clients Say
"Before AIQ Labs, our ops team was manually pulling reports from ConnectWise, Autotask, and our CRM every week for client quarterly reviews—it took four hours each time and often missed key utilization trends. Now, the custom dashboard auto-generates comprehensive views with drill-down analytics, cutting that to just 20 minutes. Last quarter, we spotted a 15% dip in technician utilization early via real-time alerts and reallocated resources, ultimately saving a $500K managed services contract."
Sarah Jenkins
Director of Service Operations, TechGuard Managed Services Provider
"Our support team was missing critical SLA alerts buried in email notifications and ServiceNow logs, resulting in two costly breaches over six months that triggered $10K penalties. The AIQ Labs dashboard now flags potential issues instantly with predictive thresholds, and we've achieved 99.5% SLA compliance since rollout three months ago. It's like having a dedicated compliance analyst monitoring every client contract without expanding our team."
Mike Rivera
Chief Technology Officer, Nexus IT Consulting
"Seamlessly integrating our ConnectWise PSA data with real-time profitability metrics from QuickBooks was a true game-changer for our consulting firm. We identified three underperforming cloud migration projects in the first month and pivoted resources accordingly, boosting overall margins by 15% within three months. No more juggling endless spreadsheets—just intuitive, reliable dashboards driving smarter decisions."
Lisa Chen
Managing Partner, Elite Network Solutions LLP
Simple 3-Step Process
Discovery and Workflow Mapping
We dive into your MSP operations, interviewing key stakeholders to understand your client onboarding, ticketing, and billing flows. This ensures the dashboard aligns perfectly with your daily realities.
Custom Design and Integration
Our engineers build tailored interfaces and connect your systems via secure APIs, creating real-time data pipelines that eliminate silos and deliver immediate value.
Deployment and Optimization
We launch the dashboard with full training, then monitor performance and refine based on your feedback, ensuring it evolves with your business for sustained impact.
Why We're Different
What's Included
Common Questions
How do your custom dashboards integrate with our existing MSP tools?
We specialize in deep integrations with platforms like ConnectWise, Autotask, Kaseya, and Microsoft 365, using robust APIs to create bidirectional data flows. This means your dashboard pulls live data from ticketing systems, monitoring tools, and CRMs without manual uploads. For instance, we can sync ticket statuses in real time to update client health scores automatically. Our process includes a thorough audit of your current setup to ensure compatibility, and we've successfully integrated for MSPs handling 500+ clients, reducing data latency to under 60 seconds. This eliminates the silos that cause 40% of reporting delays in the industry.
What makes these dashboards different from off-the-shelf BI tools?
Off-the-shelf tools like Tableau or Power BI are powerful but generic, requiring your team to configure them around MSP-specific needs, which often leads to incomplete views of client relationships and service delivery. Our custom dashboards are built from the ground up for MSP workflows, incorporating elements like SLA tracking and technician utilization that are pre-mapped to your operations. We use advanced frameworks for scalability, ensuring they handle high-volume data from multiple clients without performance dips. Clients report 50% faster insight generation compared to configuring templates, and you own the system outright, avoiding ongoing licensing fees that can exceed $10K annually for enterprise BI suites.
How long does it take to build and deploy a custom dashboard?
Timeline varies by complexity, but most MSP dashboards are designed, integrated, and deployed in 6-8 weeks. We start with a two-week discovery phase to map your workflows, followed by three weeks of development and testing, and end with a one-week rollout including training. For a mid-sized MSP with 50 clients, we recently completed a full unification of PSA and monitoring data in seven weeks, going live with zero disruptions. This rapid pace comes from our in-house engineering team focused on production-ready builds, not endless iterations. Post-launch, we provide two weeks of optimization to fine-tune based on real usage.
Can these dashboards help with client retention and upsell opportunities?
Absolutely—our dashboards provide granular visibility into client health metrics like satisfaction scores and usage patterns, enabling data-driven conversations that boost retention by up to 25%. For example, we embed predictive analytics to flag at-risk contracts based on declining ticket resolutions or low engagement, allowing proactive interventions. One MSP client used our renewal forecasting feature to identify upsell potential in 30% of their portfolio, adding $200K in annual recurring revenue. By presenting clear, visual proof of value delivered—like 98% uptime stats—you position your expertise as indispensable, turning routine reports into relationship-building tools.
What security measures are in place for handling sensitive client data?
Security is paramount for MSPs dealing with confidential client environments. We build dashboards compliant with SOC 2 and GDPR standards, using encrypted data transmission, role-based access controls, and audit logs for all interactions. Data is stored in your preferred secure cloud (e.g., AWS or Azure) with multi-factor authentication and regular vulnerability scans. We've engineered systems for regulated MSPs handling financial services clients, ensuring no breaches in over five years of operation. Additionally, we anonymize sensitive fields in shared views and conduct penetration testing before launch, giving you enterprise-grade protection tailored to the trust-based nature of professional services.
How customizable are the dashboards to our specific MSP workflows?
Fully customizable—we tailor every aspect to your exact processes, from NOC alert prioritization to custom fields for managed security services. During discovery, we document your workflows, like how you handle break-fix vs. proactive maintenance, then design interfaces that reflect that. For a cybersecurity-focused MSP, we recently added widgets for threat detection metrics integrated with their SIEM tool, allowing one-click views of client risk profiles. This level of bespoke design ensures the dashboard feels like an extension of your team, not a forced fit, and supports scalability as you add services like cloud migrations.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.