Stop Missing Sales After Hours With Our 24/7 Customer Support Chatbot
Imagine 95% of customer queries resolved instantly, even during peak holiday rushes, boosting your conversion rates by 30% without adding staff.
Join 500+ businesses with round-the-clock customer engagement
The "After-Hours" Problem
Customers abandoning high-value shopping carts at midnight due to unanswered sizing and fit queries on apparel items
Lost sales during Black Friday flash sales when support teams can't handle the surge in queries about limited-stock items and bundle deals
Seasonal trend spikes, like holiday gift rushes, overwhelming support and leading to frustrated shoppers posting negative reviews on product pages
Post-store-hours inventory questions about stock levels and shipping times going unanswered, causing order confusion and higher return rates on electronics
Global customers in APAC and EU time zones feeling ignored during their peak shopping hours, missing cross-border sales on international marketplaces
Flash sale promotions for beauty bundles fizzling out overnight without real-time engagement to upsell complementary products and close deals
Your Custom-Built 24/7 Support Chatbot
We've powered chat support for e-commerce brands handling everything from holiday surges to daily inventory checks
Why Choose Us
Let's be honest, in retail, timing is everything. Your customers don't shop on a 9-to-5 schedule—they browse at 2 a.m. or during lunch breaks. That's where our custom customer support chatbot comes in. We build it from the ground up, trained on your product catalog, past queries, and unique brand voice. No off-the-shelf templates here; it's tailored to your workflow, integrating seamlessly with Shopify, WooCommerce, or your CRM. Picture this: a shopper asks about shipping times for a trending sneaker drop. The bot checks real-time inventory, confirms details, and even suggests upsells—all instantly. You're probably thinking, 'What about complex issues?' We design it to hand off to your team smoothly when needed, ensuring nothing falls through the cracks. This isn't just automation; it's your always-on storefront ambassador.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Store
Never Miss a Lead, Day or Night
Never Miss a Lead, Day or Night: With instant responses to queries about product availability or flash sale promotions, you capture every opportunity. During last summer's heatwave, one of our clients in outdoor gear saw a 25% uplift in conversions from late-night chats on tent sizing—turning browsers into buyers when competitors were asleep.
Boost Customer Satisfaction Scores
Boost Customer Satisfaction Scores: Customers get help exactly when they need it on fit guides or bundle options, reducing frustration and building loyalty. Think of it like having a tireless sales associate who knows your inventory inside out. E-commerce stores using our bots report CSAT jumps from 72% to 94% during high-stress periods like back-to-school apparel rushes, with fewer complaints on sizing mismatches.
Cut Support Costs While Scaling Effortlessly
Cut Support Costs While Scaling Effortlessly: Automate 80% of routine inquiries like order status and return policies, freeing your team for high-value tasks like personalized product recommendations. It's like extending your store hours without the payroll hit—one fashion retailer slashed after-hours staffing by 40% during peak seasons, redirecting savings to influencer-driven marketing campaigns.
What Clients Say
"Before AIQ's chatbot, we'd lose half our weekend traffic because support was offline for queries on hoodie sizes and fabric care. Now, it handles order tracking and returns 24/7—our cart abandonment rate dropped 18% in the first month, especially during our July 4th clearance event. Game-changer for a small team like ours juggling pop-up shop integrations."
Sarah Thompson
Operations Manager, UrbanThreads Apparel (Shopify-powered streetwear brand)
"Integrating this with our Shopify store was seamless—under two hours setup. Customers asking about seasonal drops in hiking boots get instant answers on trail specs, and we've cut response times from hours to seconds. Sales from international queries alone increased by 15% over the Black Friday weekend—no more timezone headaches for our EU customers."
Mike Rivera
E-commerce Director, PeakGear Outdoors (multi-channel adventure gear retailer)
"Honestly, I was skeptical about a bot understanding our niche clean beauty products, but it's spot-on with ingredient questions for vegan serums and personalized skincare recommendations. Resolved 85% of chats without human intervention last quarter during our summer launch, letting us focus on trend launches like eco-packaging updates. Wish we'd done this sooner for our Amazon storefront."
Elena Vasquez
Customer Experience Lead, GlowEssence Cosmetics (direct-to-consumer natural skincare line)
Simple 3-Step Process
Discovery & Customization
We dive into your store's data—product feeds, common queries, and peak times—to design a chatbot that fits your exact needs, like handling flash sale frenzies.
Build & Integrate
Our engineers craft the bot with your brand's voice, wiring it into your e-commerce platform for real-time actions like stock checks or order updates.
Launch & Optimize
Go live with monitoring in place; we tweak based on live data to ensure it evolves with your trends, delivering ongoing performance gains.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with my Shopify store?
We custom-build the integration to pull directly from your Shopify API, allowing the bot to access live inventory, order histories, and customer profiles. For example, if a shopper asks about a dress in size 8 during a midnight browse, it checks stock instantly and can even apply discounts. This setup takes about 2-4 weeks, depending on your store's complexity, and we test rigorously to avoid any disruptions. Unlike plug-and-play options, ours is tailored—no generic widgets that break during updates. You'll own the code, so it evolves with your business, handling everything from basic Q&A to guiding users through checkout flows. Our clients see query resolution times drop to under 30 seconds, directly boosting satisfaction.
Can it handle seasonal spikes like Black Friday?
Absolutely—our chatbots are engineered for high-volume surges. We use scalable architecture that handles 10x normal traffic without lagging, trained on your past seasonal data to anticipate queries like 'Is this deal still on?' or 'When will my gift arrive?'. One e-commerce client managed 5,000+ interactions per hour during Cyber Monday with 98% automation. We monitor performance in real-time and auto-scale resources. Post-launch, we optimize based on analytics, ensuring it captures every lead. Think of it as your virtual Black Friday crew, always ready, preventing lost sales from overwhelmed support lines.
What if a query is too complicated for the bot?
We've designed intelligent handoffs that detect complexity—like a customer needing help with a personalized engraving—and seamlessly transfer to your team via chat or email, including full context. The bot logs the conversation, so your agents pick up right where it left off, saving time. In practice, this resolves 85-90% of issues autonomously while maintaining a human feel. For retail specifics, it might say, 'I'd love to help with that custom fit—connecting you to our style expert now.' This keeps satisfaction high without frustrating users, and we train it on your escalation protocols from day one.
How do you ensure the bot matches our brand voice?
We start by analyzing your existing customer emails, site copy, and support tickets to capture your tone—whether it's upbeat for a trendy boutique or informative for a tech gadget store. Then, we fine-tune the AI model with your input, incorporating phrases like 'Let's find your perfect pair' for a shoe retailer. Testing involves role-playing real scenarios, like trend queries during fashion week, until it feels authentically you. Clients often say it sounds like an extension of their team. Updates are easy; as your brand evolves with new collections, we retrain without downtime, keeping interactions warm and on-brand.
What's the setup cost and timeline for a small e-commerce business?
For SMBs with 10-50 employees, setup starts at $15,000, covering discovery, build, and integration—far less than hiring extra support staff. Timeline is 4-6 weeks: week 1 for mapping your needs, weeks 2-4 for development, and the rest for testing and launch. We include three months of optimization to hit peak performance, like fine-tuning for your next product drop. No ongoing subscriptions beyond minimal hosting; you own it all. A apparel store we worked with recouped costs in two months through reduced cart abandonment. It's built to grow with you, from $1M to $10M revenue, without refactoring.
Does it improve sales, not just support?
Yes, it's a sales engine in disguise. The bot proactively suggests add-ons—like pairing jeans with belts based on trends—and guides hesitant shoppers to purchase, increasing average order value by 20% for many clients. During a client's summer sale, it recovered 15% of abandoned carts by answering sizing doubts instantly. We track metrics like conversion uplift and tie responses to your goals, such as promoting clearance items. It's not passive; with your data, it personalizes nudges, turning support chats into revenue opportunities while keeping that friendly, consultative vibe e-commerce customers love.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.