Stop Losing Client Trust to After-Hours Silence Deploy a Custom AI Chatbot That Never Sleeps

How does the chatbot handle sensitive PR client information?

Security is paramount in professional services. We build your chatbot with end-to-end encryption and role-based access, ensuring it only pulls data from authorized sources like your secure CRM. It processes queries without storing sensitive details long-term, complying with GDPR and industry standards. For instance, when a client asks about a confidential campaign, the AI references anonymized notes and escalates if needed, preventing any data leaks. Our track record includes deployments for firms handling high-profile accounts, where zero breaches occurred over two years of operation.

Absolutely. We specialize in deep, custom integrations that create a single source of truth. Unlike superficial connections, our AI pulls live data from Cision for media monitoring or Muck Rack for journalist profiles, allowing the bot to provide instant insights like 'Based on recent coverage, here's a tailored pitch.' This eliminates manual lookups, saving your team hours. We've integrated with over 20 PR-specific platforms, ensuring seamless data flow without the fragility of off-the-shelf bots.

What if a query requires human nuance, like a creative pitch idea?

Our chatbot is designed for intelligent handoffs. It detects complexity—say, a client brainstorming a viral campaign—and notifies your team via Slack or email with full context, including chat history. In tests with PR firms, 70% of escalations resolve faster because the AI pre-summarizes details. This hybrid model preserves the creative edge of your experts while handling routine tasks, much like a junior staffer triaging for seniors.

How long does it take to see results after deployment?

Most clients notice immediate impact: within the first week, after-hours response rates hit 100%, and query volume handled autonomously reaches 60%. Full ROI, like a 30% uptick in client satisfaction scores, typically materializes in 4-6 weeks as the AI learns from interactions. We include a 30-day optimization phase, refining based on your feedback, so it's not just deployed—it's performing from day one.

Is this suitable for smaller PR firms with limited tech resources?

Yes, we're built for SMBs like boutique agencies with 10-50 staff. No in-house developers needed—we handle everything, from setup to training your team on the simple dashboard. One client, a 20-person firm, went live in three weeks and reported capturing 15 extra leads monthly without adding headcount. It's scalable, starting small and growing with your client base, replacing multiple subscriptions with one owned asset.

How do you ensure the bot sounds like our firm's voice?

We start by analyzing your existing communications—emails, pitches, social posts—to capture your tone, whether it's polished corporate or bold influencer-style. The AI is fine-tuned iteratively with your input, so responses like 'We're excited to amplify your story' align perfectly. Firms we've worked with say it feels like an extension of their brand, boosting perceived professionalism without generic chatbot vibes.