Stop Losing Billable Hours to Tedious Client Follow-Ups Automate Your MSP Follow-Ups with Precision AI
Reclaim 15-20 hours per week from manual chasing, slashing client churn by 30% and boosting recurring revenue through timely, personalized engagements that feel human—not robotic.
Join 250+ MSPs with streamlined client relationships and 40% faster response times
The "Follow-Up Fatigue" Problem
Scattered client communications across email, Zendesk tickets, and client portals waste 10+ hours weekly for MSP technicians, leading to delayed incident resolutions
Missed renewal reminders in PSA systems result in 20% client attrition for MSP managed service contracts, eroding recurring revenue streams
Manual status updates for ongoing service tickets in RMM and PSA platforms erode client trust and delay escalations in IT support workflows
Inconsistent follow-ups after initial IT security audits frustrate clients expecting proactive managed services support from MSPs
Overloaded MSP admins juggling RMM alerts, NOC tickets, and client queries lead to burnout and SLA breaches in service delivery
Fragmented data between PSA tools like ConnectWise and CRMs like HubSpot causes duplicate efforts in MSP client relationship nurturing and upsell opportunities
Our Custom-Built Follow-Up Automation Transforms MSP Operations
With over 150 MSP deployments, we've proven that tailored AI workflows deliver enterprise-grade reliability without the subscription trap.
Why Choose Us
At AIQ Labs, we don't slap together off-the-shelf bots. We engineer bespoke AI systems that integrate seamlessly with your PSA, RMM, and CRM—think ConnectWise, Kaseya, or Autotask. Like a vigilant account manager who never sleeps, our solution anticipates client needs, triggers personalized follow-ups, and escalates only what matters. Short on time? We map your exact workflows first. Result: a unified system you own, not rent, cutting costs by 60% over fragmented tools.
What Makes Us Different:
Quantifiable Gains for Your MSP Bottom Line
Reclaim 15-20 Hours Weekly on Billable Work
Reclaim 15-20 hours weekly on billable IT deployments and consulting: Automated workflows eliminate manual follow-ups for ticket resolutions and contract renewals in PSA systems. Technicians shift focus from administrative emails to high-value tasks. Industry benchmarks from CompTIA show MSPs regain 25% more billable capacity, equating to $100K+ annual revenue per 10-person team through optimized resource allocation.
Boost Client Retention by 35% with Proactive Engagements
Boost client retention by 35% through automated proactive engagements: Scheduled AI-driven check-ins post-service calls or compliance audits ensure clients feel prioritized in MSP relationships. Prevents 'out of sight, out of mind' scenarios. Our MSP clients report 40% fewer support escalations as predictive analytics in RMM tools flag potential issues early, fostering trust and extending contract lifecycles.
Achieve 4x Faster ROI Through Cost Elimination
Achieve 4x faster ROI by eliminating redundant tool costs: Consolidate disparate systems into a unified automation platform tailored for MSP operations. Expect full payback in 3-6 months through slashed admin overhead and streamlined workflows. Professional Services firms using our solutions experience 50% lower churn-related revenue losses, transforming routine follow-ups into automated upsell triggers that drive 15-20% growth in MRR (Monthly Recurring Revenue).
What Clients Say
"Before implementing AIQ Labs' automation, our MSP team wasted Fridays manually chasing contract renewals across 200+ clients via ConnectWise and email—it was total chaos. Now, the system automates 80% of proactive follow-ups and renewal reminders, enabling us to secure $75K in upsell services this quarter without adding headcount. It's like having a dedicated junior account manager who never misses an SLA deadline or client milestone."
Sarah Jenkins
Director of Operations, TechGuard Managed Services
"The integration with our ConnectWise PSA was seamless, and the AI-powered personalization reduced client response times from 2-3 days to under 4 hours for ticket updates and audit summaries. Client satisfaction scores rose 25%, with one key account renewing their managed services contract three months early after receiving an automated post-audit report. We've saved approximately 12 hours per week on admin tasks, allowing focus on strategic IT consulting."
Mike Rivera
IT Services Director, Nexus IT Solutions
"We were overwhelmed by fragmented ticket follow-ups across Autotask, RMM alerts, and client portals, risking our NOC operations. AIQ's unified automation platform consolidated everything and delivered measurable ROI by week two, with client retention surging 28% last month through automated engagement workflows. Our service SLAs now consistently hit 99.5%, and we've reduced escalation volumes by 35%—absolutely worth the investment for scaling our MSP practice."
Lisa Chen
Founder and CEO, SecureNet MSP Partners
Simple 3-Step Process
Workflow Discovery
We audit your current MSP processes, from ticket tracking to client onboarding, to identify automation sweet spots. No guesswork—just data-driven mapping of your unique pain points.
Custom AI Design
Our engineers build tailored workflows, integrating with your tools and training the AI on your client data for spot-on follow-ups that align with your service ethos.
Deployment and Optimization
We launch with full monitoring, then refine based on real usage. Expect full handover in 4-6 weeks, with ongoing support to ensure 99.9% uptime.
Why We're Different
What's Included
Common Questions
How does this automation integrate with my existing MSP tools?
We start by connecting directly to your PSA and RMM systems, such as ConnectWise or Kaseya, using secure APIs for two-way data flow. No more manual exports. Our custom builds ensure compatibility without disrupting your workflows. For instance, ticket closures in your RMM automatically trigger a follow-up email summarizing resolutions and next steps. We've handled integrations for over 100 MSPs, achieving 100% uptime in production. If your stack includes custom fields or legacy tools, we map them precisely during discovery—typically in 1-2 weeks. This creates a single source of truth, eliminating data silos that cause 40% of MSP errors.
What kind of time savings can I realistically expect?
MSPs typically save 15-20 hours per week per admin on follow-up tasks alone. Consider this: manual chasing of 150 clients might eat 10 hours on emails and calls; our AI handles 80% autonomously. One client reduced their renewal process from 4 days to 30 minutes per account. Benchmarks from CompTIA show automation yields 25-35% productivity gains in professional services. We calculate your ROI upfront, factoring in your client volume—expect payback in 3-6 months through reclaimed billable time and reduced churn.
Is the AI capable of handling sensitive client data securely?
Absolutely. We prioritize MSP-specific compliance like SOC 2 and GDPR, building encryption into every layer. Data stays within your infrastructure or our audited cloud, with no third-party sharing. The AI processes anonymized patterns for personalization, ensuring privacy. For example, it flags renewal risks without exposing details. Our systems include audit trails for all interactions, vital for ITAR or HIPAA clients. In 5 years, we've had zero breaches across deployments, outperforming industry averages where 28% of MSPs face data incidents annually.
How personalized are the follow-up messages?
Highly—our AI crafts messages using your client's service history, like referencing a recent server migration or uptime stats from your RMM. It's not templated spam; it adapts tone for each relationship, from formal for enterprises to casual for SMBs. A client in finance got tailored cybersecurity tips post-audit, leading to an upsell. We train on your past communications for authenticity, achieving 90% open rates vs. industry 20%. Customization happens during build, with A/B testing to optimize engagement without feeling robotic.
What if we need to scale as our client base grows?
Our architecture is designed for growth, handling 50 to 1,000+ clients without performance dips. We use scalable cloud frameworks that auto-adjust resources. One MSP scaled from 100 to 400 accounts in a year; follow-ups remained instantaneous. Unlike no-code tools that cap at volume, ours supports parallel processing for high-traffic scenarios like quarterly renewals. We include expansion clauses in contracts, with modular updates—add features like voice agents later. Post-launch, we monitor and optimize, ensuring efficiency even as you hit $10M+ revenue milestones.
How long does implementation take, and what's the process?
Full rollout takes 4-8 weeks, depending on complexity. Week 1: Discovery call and workflow audit. Weeks 2-3: Design and prototyping with your feedback. Weeks 4-5: Integration testing in a sandbox. Week 6: Go-live with training. It's collaborative—we involve your team to avoid disruptions. A recent project for a 150-client MSP went live in 5 weeks, with zero downtime. We provide documentation and a 30-day optimization period to tweak based on real data, ensuring seamless adoption.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.