Stop Losing Billable Hours to Fragmented Client Data Track KPIs with Precision and Scale Effortlessly
In the fast-paced world of managed services, 85% of MSPs report data silos as a top barrier to efficient client management—our custom dashboards eliminate that, delivering real-time visibility into service delivery and revenue streams.
Join 250+ MSPs with streamlined operations and 30% faster decision-making
The "Data Fragmentation" Problem
Scattered client metrics across PSA, RMM, and billing tools hinder proactive service adjustments for MSPs
Manual SLA tracking in helpdesk systems leads to compliance breaches and client churn in managed IT environments
Delayed visibility into ticket resolution times in ticketing platforms slows team efficiency for field technicians
Inaccurate utilization data from timesheet tools causes overstaffing or burnout in field service teams
Fragmented billing insights from ERP and PSA systems result in missed upsell opportunities with key clients
Lack of real-time contract renewal alerts in CRM platforms erodes recurring revenue streams from MRR contracts
Our Custom KPI Tracking Platform Delivers Enterprise-Grade Insights
With over a decade of building scalable systems for MSPs, we've helped firms like yours consolidate data chaos into a single, powerful dashboard.
Why Choose Us
We craft bespoke dashboards that pull from your PSA, monitoring tools, and billing systems. No more piecing together reports. Instead, you get a unified view of client health, team performance, and financial KPIs. Our approach starts with auditing your data flows, then integrates AI-driven analytics for predictive alerts—like flagging at-risk SLAs before they escalate. This isn't off-the-shelf software; it's a tailored asset that grows with your MSP, handling thousands of endpoints without breaking a sweat.
What Makes Us Different:
Unlock Actionable Data Visibility That Drives MSP Growth
Accelerate Client Retention with SLA Mastery
Accelerate Client Retention with SLA Mastery: Track service level agreements in real-time via integrated RMM feeds, reducing breaches by up to 40%. Imagine spotting a network downtime pattern hours before it affects a client's 99.9% uptime guarantee—our dashboards make that standard, turning reactive firefighting into proactive excellence for MSPs managing 500+ endpoints.
Boost Technician Utilization to 85%+
Boost Technician Utilization to 85%+: Gain crystal-clear insights into field team schedules and task completion via PSA integrations. No more guesswork on billable vs. non-billable time. MSPs using our platform report a 25% uplift in efficiency within the first quarter, freeing hours for high-value client work rather than administrative drudgery in service dispatch.
Identify Revenue Opportunities Instantly
Identify Revenue Opportunities Instantly: Dashboards highlight upsell potential based on usage data, like underutilized cybersecurity add-ons in client contracts. This leads to 15-20% faster deal closures, as your team acts on insights instead of sifting through spreadsheets at month-end, enabling proactive MRR growth in managed services.
What Clients Say
"Before AIQ Labs, we were drowning in spreadsheets to track client tickets across our ConnectWise PSA—resolutions took 2-3 days longer than our 4-hour SLA targets. Their dashboard cut our reporting time in half, and we've hit 98% SLA compliance for the last three quarters. It's like having a command center for our MSP operations."
Sarah Jenkins
Operations Director, TechGuard MSP (Serving 200+ SMB clients in cybersecurity services)
"Integrating our billing data from Autotask and QuickBooks was a nightmare until this platform. Now, we see exactly where margins are slipping on a per-client basis for our 50-account portfolio, and it's helped us renegotiate three contracts in two months, boosting ARR by 12%. Real savings, not hype—our team loves the mobile view for fieldwork updates."
Mike Rivera
CTO, Nexus IT Services (Provider of managed cloud and helpdesk support to mid-market firms)
"As we scaled to 150 endpoints across 40 clients, our old tools couldn't keep up with utilization tracking in Kaseya RMM. AIQ's custom setup gives us predictive alerts on team overloads, preventing burnout and keeping billables steady at 82% even during peak support seasons. It's transformed how we manage growth in our field services division."
Lisa Chen
CEO, SecureNet Providers (Specializing in endpoint management and proactive IT maintenance)
Simple 3-Step Process
Discovery and Data Audit
We dive into your current tools and workflows, identifying key KPIs like SLA adherence and ticket velocity to map out your ideal dashboard.
Custom Build and Integration
Our engineers construct the platform with secure APIs, ensuring seamless data flow from your PSA and monitoring systems—no disruptions to your daily ops.
Deployment and Optimization
We launch with training sessions, then refine based on your feedback, adding AI alerts for things like contract renewals to maximize ROI from day one.
Why We're Different
What's Included
Common Questions
How does this KPI platform integrate with my existing MSP tools?
We start by auditing your stack—think ConnectWise for PSA, SolarWinds for monitoring, or QuickBooks for billing. Our custom builds use secure, two-way APIs to pull data in real-time, creating a unified dashboard without manual uploads. For instance, SLA metrics flow directly from your RMM, updating every 15 minutes. This eliminates silos, and we've integrated with over 50 MSP tools in past projects, ensuring zero downtime during setup. The result? A seamless system that feels native, reducing integration headaches that plague 60% of MSPs according to industry reports.
What specific KPIs can we track for our managed services?
Tailored to MSP needs, we focus on essentials like SLA compliance rates (aiming for 99% uptime), average ticket resolution time (target under 4 hours), technician utilization (billable hours at 80%+), client MRR growth, and churn risk scores. We also include endpoint-specific metrics such as patch compliance and security incident frequency. Using AI, the platform benchmarks these against your historical data and industry standards—Gartner notes top MSPs average 85% utilization. You define the priorities during discovery, so it's not one-size-fits-all; it's precision-tuned for your client relationships and service delivery.
Is the platform scalable as our MSP grows?
Absolutely—built on enterprise-grade architecture, it handles scaling from 50 to 5,000 endpoints without performance issues. We've designed it with modular components, so adding clients or new data sources is plug-and-play. For example, one client grew from 200 to 1,200 managed devices in a year, and our dashboard maintained sub-second load times. Unlike subscription tools that cap users or features, this is your owned system, expandable via custom code. Industry benchmarks show scalable platforms like ours cut operational costs by 30% during expansion phases.
How secure is the data in these custom dashboards?
Security is non-negotiable for MSPs handling client networks. We adhere to SOC 2 Type II compliance, with end-to-end encryption for data in transit and at rest, plus role-based access to ensure only authorized team members see sensitive info. Features include audit logs for every dashboard interaction and multi-factor authentication. In one deployment, we integrated with a client's HIPAA-regulated environment, passing external audits flawlessly. This protects against breaches—vital since 40% of MSPs face cyber threats annually, per CompTIA—while keeping your operations smooth.
What’s the timeline for building and launching the dashboard?
Typically, we deliver a MVP in 4-6 weeks, depending on your data complexity. Week 1 is discovery and audit; weeks 2-4 involve building and integrating core KPIs; the final week covers testing, training, and launch. For a mid-sized MSP with standard tools, we've launched fully functional platforms in under a month. Post-launch, we monitor for two weeks to optimize. This rapid timeline means you see ROI quickly—clients often report 20% efficiency gains within the first quarter—without the endless delays of generic software implementations.
Can we customize the dashboard for multiple client views?
Yes, we design it with segmented views: admin overviews for overall portfolio health, per-client portals for tailored metrics like their specific SLAs or usage reports, and technician dashboards for daily tasks. For instance, a client-facing view might show only their uptime stats and resolved tickets, branded to your MSP. This fosters stronger relationships—studies from MSP Alliance indicate personalized reporting boosts retention by 25%. Our custom UI ensures it's intuitive, with drag-and-drop widgets for ongoing tweaks as your services evolve.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.