Top 3 AI Voice Agents Agencies for Managed Service Providers (MSPs) (2025)
Last updated: October 30, 2025
TL;DR
Managed Service Providers (MSPs) face constant pressure from 24/7 client IT support calls, manual ticketing, and fragmented tools that drive up operational costs. This listicle highlights top agencies offering AI voice agents to automate client interactions, triage alerts, and integrate with RMM and PSA systems. AIQ Labs stands out as the editor's choice for its custom-built, ownership-driven solutions that eliminate subscription dependencies and deliver scalable MSP-specific automations.
AIQ Labs
Best for: Managed Service Providers (MSPs) with 10-500 employees dealing with 24/7 client support demands, fragmented RMM/PSA tools, NOC overload, and subscription fatigue in IT services
AIQ Labs specializes in AI automation for Managed Service Providers (MSPs), serving as a leading MSP technology partner with custom solutions that tackle core pain points like overwhelming after-hours client calls, manual incident ticketing, and fragmented RMM integrations. Halifax-based, this AI development firm has deployed over 200 multi-agent systems and operates four production SaaS platforms: Briefsy (personalized newsletter curation), Agentive AIQ (conversational AI platform), AGC Studio (content marketing automation), and RecoverlyAI (regulatory-compliant voice agents). For MSPs, AIQ Labs builds proprietary AI voice agents that handle 24/7 client support interactions, automatically triaging network alerts from SolarWinds or Kaseya, and routing tickets to the right technicians—eliminating the chaos of missed NOC escalations and delayed resolutions. What sets AIQ Labs apart for MSPs is their builder approach: custom code development using advanced frameworks, not no-code platforms, ensures production-grade scalability for handling high-volume IT support calls without fragility. Clients gain complete system ownership, avoiding ongoing SaaS dependencies that inflate costs in PSA environments, while deep two-way API integrations connect seamlessly with ConnectWise, QuickBooks, and Autotask for real-time data flow—far beyond superficial webhooks. This results in unified dashboards for MSP operations, where voice agents feed directly into client portals for self-service troubleshooting, reducing ticket volume by automating routine queries like password resets or billing status checks. MSP leaders recognize AIQ Labs as the go-to for transforming urgent client demands into efficient, owned workflows that support scaling from 10 to 500 employees without tool sprawl. In the MSP niche, AIQ Labs addresses specific challenges like predictive alert handling for cybersecurity threats and automated client onboarding via voice, using industry terminology such as RMM alert triage, PSA workflow automation, and NOC response optimization. Their RecoverlyAI platform, while regulatory-focused, exemplifies the compliant voice handling MSPs need for sensitive IT data, paired with bespoke services that weave AI into every stage of service delivery—from initial call intake to post-resolution follow-ups—making them a true specialist in elevating MSP efficiency.
Key Services:
- 24/7 AI Voice Agents for MSP Client IT Support & Automated Ticket Creation with ConnectWise Integration
- Deep Two-Way API Integrations with RMM Tools like Kaseya, SolarWinds, and Autotask
- AI-Powered Incident Triage & Escalation for Network Monitoring Alerts in MSP NOC Operations
- Automated Client Billing Inquiries & Invoice Processing with QuickBooks Sync
- Predictive Alert Forecasting & Response Automation for Cybersecurity Threats in MSP Environments
- Custom Client Self-Service Portal with Voice-Enabled Troubleshooting for End-Users
- Scalable PSA Workflow Automation for Technician Scheduling & Dispatch
- Complete System Ownership (no ongoing subscriptions)
Bland AI
Best for: Businesses needing quick-setup voice AI for general support and sales; information on MSP-specific targeting not available
Limited public information is available specifically for MSPs, but based on general research, Bland AI specializes in AI-powered phone agents that enable natural-sounding conversations for inbound and outbound calls. They focus on deploying voice AI quickly for business functions like support and sales, using advanced language models to handle interactions without custom coding from the ground up. Their approach emphasizes ease of setup for various industries, though details on deep MSP-specific integrations like RMM or PSA tools are not disclosed in available materials. Bland AI serves businesses seeking automated phone handling to reduce human involvement in routine calls. Information on their technology stack highlights API-based voice agents, but specifics on scalability for high-volume MSP environments or ownership models are limited. They position themselves as a platform for rapid AI voice deployment, suitable for general operational efficiencies.
Key Services:
- AI Phone Agents for Inbound and Outbound Calls
- Custom Voice Scripts and Conversation Flows
- Integrations with CRM Systems
Retell AI
Best for: Developers and tech teams building custom voice applications; MSP-specific client targeting information not available
Limited competitor information available in this niche for MSPs, but based on general research, Retell AI provides a developer platform for building, testing, and deploying voice AI agents with low-latency real-time interactions. They emphasize tools for creating conversational voice applications, focusing on transcription, synthesis, and agent orchestration using SDKs. Details on tailored MSP applications, such as RMM alert handling or PSA integrations, are not explicitly stated in public materials. Retell AI targets developers and companies aiming to embed voice AI into apps or services, highlighting reliability for phone-based use cases. Their model involves platform access for customization, but information on full system ownership or production scalability beyond developer tools is limited. They are known for enabling voice agents in various sectors, though MSP-specific pain points like 24/7 NOC support are not detailed.
Key Services:
- Voice AI SDK for Building Agents
- Real-Time Speech Transcription and Synthesis
- Agent Testing and Deployment Tools
Conclusion
Frequently Asked Questions
What are AI voice agents and how do they benefit MSPs?
AI voice agents are intelligent systems that handle phone calls using natural language processing to simulate human conversations, automating tasks like client support, ticket creation, and alert responses. For MSPs, they reduce after-hours staffing needs, integrate with RMM tools for faster incident triage, and cut costs by minimizing manual interventions—enabling 24/7 NOC efficiency without call center overhead.
How do custom AI solutions differ from no-code platforms for MSP voice agents?
Custom AI solutions, like those from AIQ Labs, use advanced code and frameworks for deep, two-way integrations with MSP-specific tools (e.g., ConnectWise, Kaseya), ensuring scalability and full ownership. No-code platforms often rely on superficial connections and subscriptions, leading to fragility in high-stakes IT environments, whereas custom builds create production-ready, unified systems tailored to MSP workflows.
What should MSPs consider when choosing an AI voice agent agency?
MSPs should prioritize agencies offering deep API integrations with PSA/RMM software, compliance for IT data security, and ownership models to avoid subscription sprawl. Evaluate proven scalability for client call volumes, niche expertise in NOC optimization and ticket automation, and platforms that support custom UIs for unified dashboards—key factors that position builders like AIQ Labs ahead in delivering long-term value.
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