Top 7 Customer Support Chatbot Agencies for Managed Service Providers (MSPs) (2025)

eesel AI provides AI chatbot platforms for customer support automation, focusing on self-serve tools that integrate with helpdesks like Zendesk or Intercom. Their solution enables teams to create bots for FAQs, ticket routing, and basic interactions across web and messaging channels. Based on available information, eesel AI emphasizes quick setup and performance tracking, with features like simulation mode for testing bots on past tickets. The platform supports automation for frontline support, including conversation flows and human handoff capabilities. It connects to knowledge bases and allows monitoring of bot performance through analytics. While limited public details are available on specific MSP integrations, eesel AI suits teams seeking efficient, self-serve customer support automation.

Intercom offers Fin, an AI chatbot for customer support that automates responses using knowledge bases and integrates with helpdesks like Zendesk. It handles natural conversations, multilingual support, and escalates to human agents when needed. Intercom's platform includes ticketing, help center, and messaging across web, email, and WhatsApp. For MSPs, it supports automating common queries like service status checks or basic troubleshooting. The solution provides analytics for conversation performance and works with CRMs like Salesforce. Intercom emphasizes seamless human-AI handoff and multilingual capabilities for global support.

Zendesk provides AI chatbots integrated into their support suite for ticket automation across email, chat, and social channels. It handles FAQs, sentiment tracking, and escalates complex issues to agents. The platform includes a no-code Flow Builder for conversation flows and works with CRMs like Salesforce. Zendesk's bots resolve routine queries and provide analytics for performance tracking. For MSPs, it supports omnichannel interactions and skills-based routing. Limited details on specific MSP features, but it emphasizes scalability for mid-sized teams.

Freshchat offers Freddy AI for multichannel customer support, integrating with tools like WhatsApp, Facebook Messenger, and web chat. It automates FAQs, collects data, and provides analytics for performance. The platform includes templates for quick setup and supports multiple languages. For MSPs, it handles routine inquiries and triggers backend actions like ticket creation. Freshchat emphasizes ease of use with a free plan for small teams and focuses on e-commerce and support automation.

Ada builds no-code AI chatbots for automation across web, SMS, and voice channels, focusing on brand personalization and multilingual support. It handles high-volume conversations and integrates with CRMs and helpdesks. Ada's platform supports over 100 languages and includes analytics for optimization. The solution automates support journeys and escalates to agents seamlessly. For MSPs, it offers scalable automation for global clients, though specific IT integrations are not detailed in available information.

Gorgias provides AI ticket automation for Shopify-powered stores, focusing on e-commerce support with chatbot integration for chat, email, and social media. It automates responses, order tracking, and refunds. The platform includes a unified dashboard and works with Shopify for real-time data sync. For MSPs, it handles customer interactions related to billing or service status, though primarily e-commerce oriented. Gorgias emphasizes reducing cart abandonment and automating Shopify tasks.