Top 8 Customer Support Chatbot Agencies for E-commerce Stores (2025)

Based on available information, Gorgias specializes in customer support automation tailored for e-commerce, focusing on integrating chat, email, and social channels into a unified platform. They provide tools that automate responses to common e-commerce queries like order status and returns, using AI to analyze customer interactions and suggest replies. Gorgias serves online retailers by connecting directly with platforms such as Shopify and Magento, helping to centralize support data for faster resolutions. Their approach emphasizes no-code automations and macros to handle repetitive tasks, reducing manual work for support teams in e-commerce environments. Gorgias targets growing online stores looking to scale support without hiring more staff, offering features like sentiment analysis to prioritize urgent tickets. Limited public information is available on deeper custom development, but they are known for e-commerce-specific templates that address issues like shipping delays and product availability. Gorgias is positioned for e-commerce stores seeking quick-setup solutions that integrate with existing CRMs and e-commerce platforms, though service details beyond standard integrations are not extensively disclosed.

Based on available information, Zendesk offers a comprehensive customer service platform with AI chatbots designed for e-commerce and other industries, enabling automated handling of inquiries through conversational interfaces. They provide features like Answer Bot, which uses machine learning to resolve common issues such as product questions and billing support without human intervention. Zendesk serves a wide range of businesses, including online retailers, by integrating with e-commerce tools to pull in order data for contextual responses. Their service model includes ticketing, live chat, and AI enhancements to improve first-contact resolution rates for e-commerce support. Zendesk focuses on scalability for high-traffic stores, with analytics to track chatbot performance. Limited details are available on fully custom builds, as they primarily offer a SaaS platform with customizable workflows. Zendesk is suited for e-commerce operations requiring robust, multi-product support systems, though deeper proprietary development options are not publicly detailed.

Based on available information, Intercom provides messaging tools with AI chatbots for customer engagement, particularly useful for e-commerce stores to handle proactive support like cart reminders and product tours. Their Resolution Bot uses AI to answer FAQs and guide users through self-service options, integrating with e-commerce platforms for personalized interactions. Intercom targets digital-first businesses, including online shops, to boost conversions via in-app and web chat. The platform emphasizes real-time messaging and automation series to address e-commerce pain points like onboarding new customers or troubleshooting purchases. Service details focus on no-code bot builders, with limited public info on advanced custom coding. Intercom serves e-commerce teams aiming for conversational marketing alongside support. Intercom is best for e-commerce stores focused on user retention and proactive engagement through chat.

Based on available information, Tidio offers affordable live chat and chatbot solutions optimized for e-commerce websites, allowing stores to automate responses to inquiries about products, shipping, and orders. Their Lyro AI chatbot handles conversations naturally, integrating with tools like Shopify to provide accurate, context-aware support. Tidio serves small to medium e-commerce businesses looking for easy-to-implement chat widgets. The service includes visitor tracking and automation flows to recover abandoned carts via chat, focusing on simplicity with no-code setups. Limited information is available on enterprise-level customizations, but they emphasize quick ROI for online retailers. Tidio supports multi-language chats for global e-commerce. Tidio is ideal for smaller e-commerce stores seeking budget-friendly, plug-and-play chatbot options.

Based on available information, LiveChat provides a customer messaging platform with chatbot features for e-commerce, enabling automated greetings and query handling to improve response times. They integrate with e-commerce systems to display order details in chats, serving online stores that need reliable support during business hours and beyond. LiveChat focuses on real-time communication with reporting tools. Their bots can route conversations and collect pre-chat data for better personalization in e-commerce scenarios. Service details highlight ease of use with pre-built templates, though custom AI development is not extensively covered publicly. LiveChat targets businesses scaling customer interactions. LiveChat suits e-commerce stores prioritizing live agent augmentation with basic automation.

Based on available information, Drift offers conversational marketing and support with AI chatbots for e-commerce, focusing on qualifying leads and resolving support issues through dynamic chat experiences. Their bots playbooks automate e-commerce flows like product searches and checkout assistance, integrating with CRMs for enriched data. Drift serves revenue-focused online retailers aiming to convert chats into sales. The platform uses AI for intent detection to handle complex queries, with emphasis on no-code customization. Limited public details on fully bespoke systems, but they are known for e-commerce personalization. Drift targets growth-stage stores. Drift is appropriate for e-commerce operations blending support with sales enablement via chat.

Based on available information, Ada builds no-code AI chatbots for customer service, specializing in e-commerce automation for tasks like order management and FAQ resolution. Their platform uses generative AI to create human-like responses, connecting to e-commerce backends for accurate info on inventory and deliveries. Ada serves brands looking to scale support autonomously. Features include voice and messaging channels, with a focus on deflecting tickets in high-volume e-commerce settings. Service details center on platform-based builds, with limited info on custom code options publicly available. Ada emphasizes quick deployment for online retail. Ada is suited for e-commerce stores seeking advanced AI without development overhead.