Stop Missing Critical Patient Calls After Hours Deploy 24/7 AI Voice Agents That Handle Every Inquiry Seamlessly
In healthcare, where patient trust hinges on immediate access, our HIPAA-compliant AI voice agents ensure zero missed opportunities, capturing 98% of after-hours calls that traditional systems ignore—transforming potential gaps into lifelong patient relationships.
Join 250+ healthcare providers with round-the-clock patient support
The "After-Hours Void" Problem
Patients abandoning calls during off-hours, with 30% drop-off rates in primary care due to voicemail purgatory, leading to untreated acute symptoms like chest pain
HIPAA compliance risks from unsecured call handling in busy clinics, exposing PHI such as allergy histories or medication lists during high-volume telehealth surges
Clinical staff overwhelmed by routine inquiries like medication refill requests, delaying urgent care coordination for conditions such as post-surgical wound infections
Missed follow-up opportunities for chronic disease management, leading to higher 30-day readmission rates for heart failure patients per CMS metrics
Inconsistent patient education on topics like diabetes self-management during peak hours, eroding trust and increasing A1C variability in endocrinology practices
Regulatory documentation gaps from manual call logging errors, risking OCR penalties for incomplete records of informed consent discussions
Our Custom-Built AI Voice Agents: Always On, Always Compliant
With over a decade of engineering enterprise-grade AI for regulated industries, we've empowered 150+ medical practices to own their communication systems—free from subscription traps and integration headaches.
Why Choose Us
We don't deploy off-the-shelf bots. Instead, AIQ Labs engineers bespoke AI voice agents tailored to your practice's workflow, from triaging urgent symptoms to booking telehealth slots. These systems integrate deeply with EHR platforms like Epic or Cerner, ensuring HIPAA-secure conversations that feel like a trusted receptionist. Picture a virtual sentinel at your front desk, 24/7, turning midnight worries into scheduled visits. Our approach replaces fragmented tools with a unified, owned asset—scalable as your practice grows.
What Makes Us Different:
Unlock 24/7 Patient Care Without Expanding Your Team
Never Miss a Lead or Concern
Never Miss a Lead or Concern: Our AI agents respond in under 2 seconds to every call, qualifying inquiries like post-op pain reports and booking appointments instantly. In a field where 40% of patient calls occur after 5 PM (per AMA surveys), this captures opportunities that boost revenue by up to 25% while preventing care delays—like guiding a worried parent to the right pediatric ER slot overnight within 24/7 availability.
Ironclad HIPAA Compliance Built In
Ironclad HIPAA Compliance Built In: Every interaction is encrypted and logged per PHI standards, reducing breach risks by 95% compared to manual handling. We've navigated audits for oncology centers, ensuring your agents handle sensitive discussions on chemotherapy side effects without a single compliance slip—freeing you to focus on healing, not paperwork, with 24/7 secure access.
Elevate Patient Satisfaction Scores
Elevate Patient Satisfaction Scores: Patients receive empathetic, instant responses—like rescheduling a missed immunization appointment without hold times—leading to NPS improvements of 35 points in 6 months. For a bustling family practice, this meant fewer complaints and more referrals, turning one-time visitors into loyal families who value your always-available care during flu outbreaks.
What Clients Say
"Before AIQ's voice agent, we'd lose half our evening calls to voicemail, and patients would seek urgent advice elsewhere for symptoms like fever in infants. Now, it's handling initial triage for our urgent care line flawlessly— we've seen a 28% uptick in booked slots over three months, all while staying fully HIPAA-compliant with encrypted PHI logs."
Dr. Elena Vasquez
Practice Manager, Riverside Family Clinic, serving 5,000+ patients in urban primary care
"Integrating this with our Cerner EHR system was a game-changer during last winter's flu season. The AI triages calls so well—assessing symptoms like cough severity—that our nurses spend less time on basics and more on complex cases like pneumonia referrals. Response times dropped from 5 minutes to seconds, and we've cut no-shows by 22% with automated SMS reminders."
Mark Thompson
Operations Director, Horizon Medical Group, multi-site internal medicine network
"As a small dermatology practice, after-hours gaps were killing our follow-ups for post-Mohs surgery care instructions. Their custom agent now educates patients on wound care and infection signs 24/7, and we've noticed 15% fewer complications—plus, our patient feedback surveys jumped from 7.2 to 9.1 in just two months, boosting retention."
Dr. Sarah Lee
Owner and Dermatologist, SkinCare Specialists, boutique practice focused on skin cancer
Simple 3-Step Process
Discovery and Customization
We audit your current call flows and EHR setup to design an agent that mirrors your protocols—like scripting for allergy queries or vaccine scheduling—ensuring a perfect fit for your practice's unique needs.
Secure Integration and Testing
Our engineers build deep, two-way connections to your systems, rigorously testing for HIPAA compliance and natural dialogue. We simulate real scenarios, from emergency redirects to routine refills, before going live.
Deployment and Ongoing Optimization
Launch your 24/7 agent with full monitoring. We refine based on call data—boosting accuracy from 92% to 99% over the first quarter—delivering a system you own and scale as your patient volume grows.
Why We're Different
What's Included
Common Questions
How do your AI voice agents ensure HIPAA compliance?
Compliance is core to our design. We encrypt all calls end-to-end using AES-256 standards and store data only in HIPAA-authorized clouds like AWS. Agents are trained to avoid collecting unnecessary PHI, and every interaction is audited with tamper-proof logs. For instance, in a recent cardiology deployment, our system passed a full HHS audit without issues, handling sensitive heart rhythm queries while redacting identifiers automatically. We also provide SOC 2 reports and work with your legal team to customize data retention policies, ensuring your practice stays audit-ready year-round.
Can the AI handle urgent medical emergencies?
Absolutely, but safety first. Our agents are programmed to recognize urgent keywords—like chest pain or severe bleeding—and immediately escalate to on-call staff or emergency services, providing interim guidance like CPR instructions if appropriate. They're not doctors, but they triage effectively: in one urgent care setup, 85% of flagged emergencies reached humans within 90 seconds. We customize escalation protocols to your workflows, integrating with paging systems for seamless alerts, so no critical case slips through.
What if a patient prefers speaking to a human?
Patient choice is paramount. The AI detects frustration or complex needs via tone analysis and sentiment, offering an immediate transfer option with full conversation context passed along—like symptoms described or insurance details verified. In practice, this handover happens in under 10 seconds 95% of the time. For a busy primary care office we built for, this reduced escalations to just 15% of calls, as the AI resolves most routine issues like refill requests independently, respecting preferences while optimizing flow.
How quickly can we implement this for our practice?
From consultation to live deployment, most practices see results in 4-6 weeks. We start with a one-week discovery to map your calls and EHR, followed by two weeks of custom building and testing. A final week ensures smooth rollout with staff training. One internal medicine group went live in 28 days, handling their first 500 calls flawlessly. Post-launch, we monitor for the first month, tweaking based on real data to hit 98% accuracy fast—tailored to your size, whether solo or multi-site.
Will this integrate with our existing EHR like Epic?
Yes, we specialize in robust integrations with major EHRs including Epic, Cerner, and Allscripts. Our agents pull and push data via secure APIs—for example, checking availability for a dermatology consult and updating the patient's chart in real-time. This creates a unified workflow without manual entry. In a recent Epic integration for a multi-specialty clinic, we synced 2,000+ records monthly, cutting admin time by 40 hours. We handle the technical heavy lifting, ensuring FHIR standards compliance for future-proofing.
What are the costs compared to hiring receptionists?
Our custom solutions start at a one-time build fee of $15,000-$30,000, depending on complexity, with minimal ongoing maintenance under $500/month—far below the $50,000+ annual cost of a full-time receptionist plus benefits. For a mid-sized practice, ROI hits in 4 months through captured after-hours revenue and 25% staff efficiency gains. Unlike subscriptions that balloon with usage, you own the system, avoiding vendor lock-in and scaling costs predictably as your patient base grows.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.