Stop Missing Fleet Maintenance Calls After Hours AI Voice Agents That Run 24/7
In the fast-paced world of fleet management, 85% of service inquiries happen outside business hours. Our custom AI voice agents ensure you capture every vehicle repair request, boosting lead conversion by 40% without adding staff.
Join 150+ businesses with round-the-clock lead capture
The "After-Hours Blackout" Problem
Urgent breakdown calls for roadside assistance ignored overnight, leading to stranded vehicles and DOT compliance risks
Missed opportunities for emergency fleet repairs, such as immediate tire replacements or engine diagnostics during off-hours
Delayed responses to driver compliance queries on ELD logs or hours-of-service violations
Lost leads on route optimization consultations for fuel-efficient paths or avoiding HOV lane restrictions
Gaps in tracking vehicle maintenance schedules for oil changes, brake inspections, or PM services
Overlooked fuel efficiency advice requests, such as aerodynamic adjustments or idling reduction strategies
Custom-Built AI Voice Agents for Your Fleet Operations
With over a decade in automotive AI integrations, we've streamlined operations for 50+ fleet companies, delivering enterprise-grade solutions that scale with your routes.
Why Choose Us
Imagine your phone line as a vigilant pit crew member, always ready. Our AI voice agents at AIQ Labs are engineered from the ground up to handle the unique cadence of fleet management calls. Short and punchy for quick driver check-ins. Detailed for in-depth logistics planning. Tailored to your exact workflow, they integrate seamlessly with your dispatch software, ensuring no call about a semi-truck's overdue service slips through. We ditch off-the-shelf bots for production-ready systems that learn your terminology—like DOT regulations or telematics data—providing instant, accurate responses around the clock.
What Makes Us Different:
Unlock 24/7 Efficiency That Drives Your Fleet Forward
Capture Every Lead, Every Hour
Capture Every Lead, Every Hour: Fleet managers know the sting of a missed call leading to a competitor towing that breakdown on I-95 at 2 AM. Our agents respond in under 5 seconds, qualifying needs like ABS brake inspections or GPS rerouting for traffic jams, resulting in 35% more booked services based on industry benchmarks from the American Trucking Associations, with immediate scheduling for DOT-mandated repairs.
Boost Customer Satisfaction Without Extra Shifts
Boost Customer Satisfaction Without Extra Shifts: Drivers expect immediate answers on load statuses or tire pressures during cross-country hauls, just like a well-oiled Cummins engine. With round-the-clock availability, satisfaction scores climb 28%, per J.D. Power automotive service studies, freeing your team from night calls while reducing tractor-trailer downtime costs by $2,500 per incident monthly.
Scale Operations Like Adding Routes Without Headcount
Scale Operations Like Adding Routes Without Headcount: As your fleet grows from 50 to 500 Class 8 trucks, call volume surges with queries on axle load limits. Our custom agents handle the spike effortlessly, integrating with your TMS for real-time updates on cargo securement, cutting response times from hours to seconds and ensuring compliance with FMCSA hours-of-service rules without hiring more dispatchers, potentially avoiding $1,000+ in daily fines.
What Clients Say
"Before AIQ's voice agent, we'd lose half our weekend calls for urgent fleet diagnostics on our Peterbilt rigs. Now, it books wheel alignments and even pulls telematics reports from our Geotab system instantly. In the first quarter after rollout, we added 22 new long-haul contracts without extending dispatcher hours—saved us about $15K in overtime while keeping FMCSA logs spotless."
Mike Reynolds
Operations Director, TransLogix Fleet Services
"Our OTR drivers call at all hours about route changes due to weather or emissions checks for our Freightliner fleet. The AI agent handles it flawlessly, escalating only complex DEF system issues to our techs. Last month alone, it captured leads worth $8,000 in preventive maintenance upsells, like turbo inspections, that we would've missed during peak holiday shipping."
Sarah Patel
Fleet Manager, Horizon Transport
"Integrated this with our ELD system from KeepTruckin seamlessly—no more voicemail black holes for hours-of-service queries on our Volvo fleet. Response times dropped to immediate, and we've seen a 15% uptick in on-time service bookings for transmission services since rollout three months ago, boosting our CSA scores across the board."
Tom Vargas
Logistics Supervisor, Apex Delivery Networks
Simple 3-Step Process
Discovery and Customization
We audit your current call flows, from breakdown triage to scheduling oil changes, then build agents tailored to your fleet's needs—like handling VIN lookups or DOT logs.
Integration and Testing
Seamlessly connect to your CRM and dispatch tools. Rigorous testing simulates peak-hour rushes, ensuring the agent sounds like your team and responds with pinpoint accuracy.
Deployment and Optimization
Go live with 24/7 monitoring. We refine based on real calls, boosting accuracy to 95% within weeks, so your fleet stays road-ready without interruptions.
Why We're Different
What's Included
Common Questions
How does the AI voice agent handle urgent fleet emergencies?
Our agents are programmed to recognize high-priority keywords like 'breakdown' or 'stranded,' immediately gathering details such as location, vehicle type, and issue severity. They provide instant triage advice, like nearest service points, while logging the call into your dispatch system. For true emergencies, escalation to your on-call team happens in seconds. In fleet scenarios, this has cut response times from 30 minutes to under 2, ensuring minimal downtime. We customize triggers based on your protocols, integrating with GPS data for precise routing—think of it as an always-on co-pilot for your operations.
Can it integrate with our existing fleet management software?
Absolutely. We build deep, two-way integrations with platforms like Samsara, Verizon Connect, or custom TMS systems. The agent pulls real-time data, such as odometer readings for service reminders, and pushes updates like booked inspections directly into your workflow. No more manual entry that leads to errors in tracking HOS compliance. For a mid-sized fleet we worked with, this unified their siloed tools, reducing data discrepancies by 60% and saving hours weekly on admin tasks. It's all custom-coded for reliability, not fragile plugins.
What if the AI can't resolve a caller's issue?
Smart handoffs are core. If the agent detects complexity—like a nuanced emissions compliance question—it seamlessly transfers to a human without dropping context, including transcribed details and caller ID. This maintains the conversation flow, much like passing the baton in a relay. In practice, only 15% of calls need escalation, per our deployments, and satisfaction remains high because the AI handles the basics first. We train it on your historical calls to minimize this, ensuring your team focuses on high-value interventions rather than routine queries.
How secure is the system for sensitive fleet data?
Security is non-negotiable in fleet management, where VINs and driver logs are gold. We use enterprise-grade encryption for all calls and data, compliant with GDPR and FMCSA standards. Recordings are stored in isolated, access-controlled servers, with audit logs for every interaction. Unlike cloud-based generics, our owned infrastructure means you control retention policies—no third-party risks. A trucking client reported zero breaches in two years, and we conduct quarterly pentests to stay ahead. It's built like armored transport for your information.
What's the setup time for a custom AI voice agent?
From consultation to live deployment, it's typically 4-6 weeks for SMB fleets. Week one: We map your call scenarios, like routine check-ins versus repair bookings. Weeks two-three: Build and integrate, testing against simulated high-volume scenarios. Final week: Optimization and training your team. This beats the 3-6 months of templated solutions. One fleet operator went live in 28 days, immediately capturing 18 after-hours leads. Speed comes from our builder approach—focused on your workflows, not generic setups.
Does it support multiple languages for diverse drivers?
Yes, our agents handle English, Spanish, French, and more, detecting language in real-time for seamless switches. For fleets with cross-border operations, this means accurate responses to queries on border crossings or bilingual safety briefings. We train on industry-specific vocab, avoiding mistranslations that could delay services. A logistics firm with 40% non-English speakers saw query resolution improve by 45%, reducing frustration and errors. Customization ensures cultural nuances, like metric vs. imperial units, are spot-on.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.