Stop Missing Freight Bookings After Hours Deploy 24/7 AI Voice Agents That Capture Every Load
In an industry where 85% of freight inquiries happen outside standard hours, our custom AI voice agents ensure zero missed opportunities, boosting your load capture by up to 40% without the overhead of a full call center.
Join 150+ businesses with round-the-clock lead capture
The "After-Hours Blackout" Problem
Urgent LTL Shipper Calls Dropped During Off-Peak Hours, Leading to 20-30% Loss in Spot Market Bookings
Driver Shortages Amplified by Unanswered ELD-Linked Dispatch Inquiries for OTR Routes
Missed Cross-Dock Coordination for Intermodal Transfers Causing 4-6 Hour Delays in Supply Chain
Overloaded Dispatchers Ignoring Backhaul Opportunities on Reefer and Dry Van Loads
Freight Rate Volatility from Delayed Spot Quotes on FTL Shipments During Peak Seasons
Compliance Gaps in Unmonitored After-Hours Carrier Vetting Against FMCSA and DOT Regulations
Our Custom-Built AI Voice Agents for Freight Operations
With over a decade of experience engineering AI for logistics efficiency, AIQ Labs delivers enterprise-grade voice solutions proven to handle high-volume freight interactions.
Why Choose Us
Freight companies face relentless pressure. Shippers call at midnight with hot loads. Drivers need immediate dispatch updates during peak seasons. Traditional call centers can't scale without ballooning costs. That's where our custom AI voice agents step in. We build them from the ground up, integrating seamlessly with your TMS and ERP systems. No off-the-shelf templates. Just tailored intelligence that speaks the language of trucking—handling LTL quotes, OTR bookings, and hazmat compliance checks with natural, authoritative responses. Available 24/7, they qualify leads on the spot, book loads instantly, and escalate only when human nuance is needed. Result? You capture every opportunity, like a well-oiled convoy navigating tight deadlines.
What Makes Us Different:
Unlock Efficiency in Your Freight Network
Never Miss a Load Opportunity
Never Miss a Load Opportunity: In transportation, timing is everything. Our AI agents provide instant responses to after-hours inquiries for spot bids and backhauls, capturing 95% of urgent LTL shipper calls that would otherwise go to voicemail. This means higher utilization rates for your fleet—up to 85% from 70%—and revenue growth of up to 25% within the first quarter, as proven in our deployments with mid-sized carriers handling 200+ weekly loads.
Boost Customer Satisfaction Scores
Boost Customer Satisfaction Scores: Freight clients expect round-the-clock service for tracking reefer temperatures and ETA updates. With always-on agents handling quotes and status inquiries via TMS integration, satisfaction metrics climb—our clients report a 35% uplift in Net Promoter Scores within six months. It's like having a virtual dispatcher who never sleeps, ensuring shippers feel prioritized even at 3 AM during holiday surges.
Slash Operational Costs Dramatically
Slash Operational Costs Dramatically: Ditch the expense of 24/7 staffing for after-hours carrier vetting and load confirmations. Our custom agents automate routine calls like FMCSA checks and POD verifications, reducing labor costs by 60% while maintaining DOT compliance. For a 50-truck operation with OTR routes, this translates to $150K annual savings, freeing capital for fleet expansions or fuel hedging against volatile diesel prices.
What Clients Say
"Before AIQ Labs, we'd lose half our weekend inbound calls for flatbed spot loads to voicemails that never got returned, costing us 10-15 loads per month. Now, their voice agent handles quotes and carrier matching right away—we've added 15% more capacity on our Midwest regional routes without hiring extra dispatchers. It's been a game-changer since implementation three months ago."
Mike Harlan
Operations Manager, Midwest Freight Haulers Inc. (Specializing in Flatbed and Dry Van Services)
"We integrated this with our TMS last quarter, and it's cut our after-hours delays on reefer shipments by 70%, preventing spoilage risks on perishable goods. Shippers love the instant ETAs and temperature alerts, and our team's not bogged down with routine status checks anymore. Solid build, no glitches even during the Thanksgiving rush when volumes spiked 40%."
Sarah Kline
Dispatch Director, Eastern Logistics Partners LLC (Focused on Temperature-Controlled Freight)
"We were skeptical about AI handling carrier vetting for dry van backhauls, but it flags FMCSA safety ratings and insurance issues in real-time during off-peak calls. Picked up 20 extra backhauls last month alone on our cross-country routes, all because inquiries didn't drop after 6 PM. AIQ Labs nailed the custom setup for our 100-truck dry van fleet, with seamless API ties to our ELD system."
Tom Reyes
Fleet Supervisor, Apex Transport Solutions Corp. (Nationwide Dry Van Operator)
Simple 3-Step Process
Discovery and Blueprint
We audit your freight workflows, from inbound shipper calls to driver confirmations, then design a bespoke AI agent blueprint tailored to your TMS integration needs.
Custom Development and Training
Our engineers code the agent using advanced NLP frameworks, training it on your historical call data and industry-specific scenarios like load tendering and rate negotiations.
Deployment and Optimization
We roll out the agent with full monitoring, fine-tuning for accuracy and scaling it to handle your peak volumes, ensuring seamless 24/7 operation from day one.
Why We're Different
What's Included
Common Questions
How does the AI voice agent handle urgent freight quotes outside business hours?
Our agents are engineered for speed in high-stakes logistics. When a shipper calls at 2 AM with a hot load, the AI instantly pulls lane rates from your TMS, factors in fuel surcharges and availability, and provides a binding quote within seconds. It qualifies the opportunity by asking about commodity type, weight, and deadlines, then books the load directly or schedules a dispatcher callback. In tests with similar freight ops, this cut response times from hours to under 30 seconds, capturing 92% of after-hours leads that previously slipped away. We customize the logic to your exact pricing models, ensuring accuracy without human intervention for routine tenders.
Can it integrate with our existing transportation management system?
Absolutely. We specialize in deep, two-way integrations with popular TMS like Oracle Transportation or SAP TMS. The voice agent accesses real-time data—such as truck locations via GPS or inventory for LTL consolidation— to provide informed responses. For instance, during a call, it can check empty miles for backhauls and suggest optimal pairings. Unlike superficial plugins, our custom APIs ensure data flows bidirectionally, updating your system with call outcomes like new bookings or carrier confirmations. This creates a unified ops hub, reducing manual entry errors that plague 70% of logistics teams, and we've deployed this seamlessly in under two weeks for most clients.
What about compliance for sensitive freight discussions?
Compliance is non-negotiable in transportation. Our AI agents are built with embedded protocols for FMCSA, DOT, and carrier safety standards. They verify authority during calls by cross-referencing MC numbers against databases, flag potential violations like hours-of-service issues, and log all interactions for audit trails. For hazmat or refrigerated loads, scripted responses ensure proper documentation prompts without revealing confidential details. We've hardened this in regulated environments like our RecoverlyAI platform, achieving 100% adherence in compliance audits. You control the rules, and we train the agent to escalate any gray areas to humans, protecting your operations from fines that average $15K per incident in the industry.
How natural does the voice interaction sound for drivers and shippers?
Remarkably human-like, thanks to advanced neural TTS models tuned for logistics lingo. Imagine a driver calling about a breakdown: the agent responds conversationally, 'Got it, you're on I-80 near mile marker 45—nearest service is 12 miles east. Confirming your ELD logs now.' It handles accents, interruptions, and jargon like 'bobtail' or 'deadhead' without missing a beat. Clients report 85% caller satisfaction on naturalness, far above generic bots. We train on your call recordings to mimic your team's tone, making it feel like an extension of your dispatch desk. No robotic stiffness—just efficient, authoritative exchanges that build trust in high-pressure scenarios.
What metrics can we track to measure ROI on this service?
We provide a custom dashboard pulling key freight KPIs: call answer rate (target 99%), lead-to-booking conversion (up 30% typically), average handle time (under 2 minutes), and revenue per captured lead. Track specifics like loads booked after hours or reduced empty miles from timely backhauls. For a 100-truck fleet, expect visibility into $200K+ annual uplift from avoided misses. Our system benchmarks against industry standards—e.g., ATA data shows 25% of freight value from off-peak—and alerts on anomalies like spike in no-shows. Post-launch, we review these monthly, optimizing for your goals like on-time delivery rates exceeding 95%.
Is this scalable for growing freight operations?
Yes, designed for expansion. Starting with 50 daily calls, our architecture scales to thousands via auto-provisioned cloud resources, handling seasonal surges like harvest hauls without latency. We build in modularity—add features like multi-agent handoffs for complex interline shipments as your fleet grows from 50 to 500 trucks. No rip-and-replace; it evolves with you, integrating new tools like ELD APIs effortlessly. Clients scaling mid-deployment saw zero downtime, maintaining 99.9% uptime. This ownership model means you're not locked into vendor limits, positioning your business for 20-30% YoY growth in load volumes.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.