Stop Missing Critical Patient Calls After Hours Deploy 24/7 AI Voice Agents That Never Sleep
In healthcare, 85% of patients expect immediate responses to inquiries, yet traditional systems leave 40% of after-hours calls unanswered, risking trust and revenue. Our HIPAA-compliant AI voice agents ensure round-the-clock engagement, capturing every opportunity without compliance risks.
Join 250+ healthcare providers with seamless 24/7 patient support
The "After-Hours Patient Access" Problem
Patients abandoning after-hours calls during evenings, leading to delayed treatments for acute conditions like pediatric fevers or chronic exacerbations
Non-compliance risks from unmonitored voicemail systems exposing PHI
Overburdened staff missing critical follow-ups on chronic care inquiries, such as diabetes management or hypertension monitoring, outside standard 9-5 hours
Lost revenue from unfilled slots due to unresponsive scheduling lines
Patient dissatisfaction from long hold times during peak flu seasons
Patient dissatisfaction from long hold times during peak flu seasons, exacerbating stress in high-volume primary care or urgent care settings
Our Custom-Built AI Voice Agents: Tailored for Your Practice's Workflow
With over a decade of experience in regulated healthcare AI, AIQ Labs delivers enterprise-grade solutions that prioritize patient safety and compliance.
Why Choose Us
Imagine your practice as a vigilant night nurse, always alert and ready. We build bespoke AI voice agents from the ground up, integrating seamlessly with your EHR and practice management systems. These agents handle inbound calls with natural conversation, qualify symptoms securely, and escalate to on-call providers only when necessary. Unlike off-the-shelf tools, our solutions are coded to your exact protocols—ensuring HIPAA compliance while providing instant, empathetic responses that build patient trust.
What Makes Us Different:
Unlock Round-the-Clock Patient Care Without the Overhead
Capture Every Patient Opportunity
Capture Every Patient Opportunity: Never miss a lead again. Our AI agents answer 100% of calls instantly, booking appointments for routine check-ups or urgent follow-ups and gathering preliminary health histories—boosting your appointment fill rate by up to 25% within the first 3 months and ensuring no symptom, from mild allergies to potential cardiac issues, goes unaddressed after hours.
HIPAA-Compliant Peace of Mind
HIPAA-Compliant Peace of Mind: Built with regulatory awareness at the core, these agents encrypt all interactions including protected health information (PHI) exchanges and log auditable trails for every call transcription, reducing compliance breach risks by 90% compared to traditional IVR systems and minimizing audit penalties in busy clinics.
Elevate Patient Satisfaction Scores
Elevate Patient Satisfaction Scores: Patients receive empathetic, immediate support—like a dedicated concierge for their health needs, providing medication refill guidance or basic symptom triage—leading to Net Promoter Score (NPS) improvements of 35 points within 6 months and stronger loyalty in competitive markets for family practices and specialty clinics.
What Clients Say
"Before AIQ Labs, our clinic lost 15-20 patient inquiries every weekend because the phone just rang out, often for asthma flare-ups or routine vaccinations. Now, the AI voice agent handles prescription refills and basic pediatric triage flawlessly, and we've seen a 28% uptick in booked slots over the last quarter without hiring extra staff, allowing us to focus on in-person care."
Dr. Elena Vasquez
Pediatrician and Clinic Director, Riverside Family Health Clinic
"Implementing their custom AI was a game-changer during last winter's flu season. It managed 300+ calls in a single night, routing potential sepsis cases to our on-call physician while reassuring worried parents about symptoms like high fevers. Compliance audits are a breeze now—no more voicemail nightmares with unsecured PHI."
Mark Thompson
Practice Manager, Horizon Urgent Care Center
"We were skeptical about AI in healthcare, but AIQ's seamless integration with our Epic EHR system made it feel like an extension of our team. It now handles chronic care reminders for patients with COPD, and patient feedback has been overwhelmingly positive; one even said it felt more attentive than our front desk during rush hours for annual wellness visits."
Sarah Lee
Office Administrator, Wellness Primary Care Associates
Simple 3-Step Process
Discovery and Customization
We audit your current call flows and patient protocols to design an AI agent tailored to your practice's unique needs, ensuring seamless HIPAA alignment from day one.
Build and Integrate
Our engineers code the voice agent with natural language processing for medical queries, integrating it directly into your systems for real-time functionality and testing in simulated scenarios.
Deploy and Optimize
Launch 24/7 operations with ongoing monitoring; we refine based on call analytics to boost accuracy and patient satisfaction, scaling as your practice grows.
Why We're Different
What's Included
Common Questions
How do your AI voice agents ensure HIPAA compliance?
Compliance is non-negotiable in healthcare. We architect our agents with end-to-end encryption for all voice data, adhering to HIPAA's strict standards for protected health information (PHI). Calls are transcribed and stored in your secure EHR system, with audit logs for every interaction. Unlike generic tools, we conduct regular penetration testing and align with HITRUST frameworks, ensuring your practice avoids costly breaches—fines average $1.5 million per incident. Our team, experienced in regulated deployments, customizes retention policies to match your protocols, giving you full control and peace of mind.
Can the AI handle complex medical inquiries?
Absolutely, but with built-in safeguards. Our agents are trained on vast medical datasets and your specific practice guidelines to triage symptoms accurately—think distinguishing flu-like symptoms from potential cardiac events. They gather details empathetically, then escalate to a human provider if needed, providing full context. In real scenarios, like a patient describing chest pain, the AI logs vitals prompts and alerts your on-call team instantly. This isn't rote scripting; it's advanced NLP that reduces misdiagnosis risks by 40%, based on industry benchmarks, while always prioritizing patient safety over automation.
What if a patient needs to speak to a real person?
We design for seamless human-AI collaboration. If the AI detects urgency—via keywords like 'severe pain' or patient request—it transfers the call with a complete summary, including transcribed details and any PHI securely passed. No frustrating restarts. In testing with clinics, this handoff happens in under 10 seconds 95% of the time, preserving the patient experience. Your staff gets a dashboard alert too, so they can prepare. This hybrid approach cuts wait times dramatically, ensuring your team focuses on high-value interactions rather than basic intake.
How quickly can we implement this for our practice?
From consultation to go-live, most practices see deployment in 4-6 weeks, depending on integration complexity. We start with a rapid audit of your phone system and EHR, then build and test in phases. For a mid-sized clinic like yours, we've launched in as little as 3 weeks by prioritizing core features like appointment booking. Post-launch, we offer 24/7 support for tweaks, with 99% uptime from day one. This speed comes from our in-house engineering, avoiding the delays of off-the-shelf vendors who require months of customization.
Will this integrate with our existing EHR system?
Yes, we specialize in deep integrations with major EHRs like Epic, Cerner, and Athenahealth. Our agents pull real-time data—such as patient history or availability—without manual entry, creating a single source of truth. For instance, during a call, the AI can check open slots and book directly, updating records instantly. We've handled this for 150+ healthcare clients, reducing data errors by 70%. If your setup is custom, we map APIs two-way for bidirectional sync, ensuring compliance and efficiency without disrupting your workflow.
What are the costs compared to hiring receptionists?
Our custom solutions eliminate the $40K+ annual cost of a full-time receptionist while providing 24/7 coverage. Pricing starts at a one-time build fee tailored to your needs—around $15K-$30K for a standard practice—followed by minimal maintenance under $500/month. This ROI hits fast: clinics report recouping costs in 4-6 months through captured appointments and reduced no-shows. No per-call fees or subscriptions that balloon; you own the system. Compared to outsourcing call centers at $2-3 per minute, we save 60-80% long-term, with full scalability as your patient base grows.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.