Stop Missing Freight Bookings With 24/7 AI Voice Agents
In the fast-paced world of freight, 70% of after-hours calls go unanswered, leading to lost loads and frustrated shippers. Our custom AI voice agents ensure zero missed opportunities, capturing every inquiry round-the-clock.
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The "After-Hours Lead Loss" Problem
After-hours shipper calls for spot market loads vanish into voicemail, costing thousands in unbooked flatbed and reefer freight during peak demand
Dispatchers overwhelmed by routine inquiries on load status and carrier ETAs, delaying critical route optimization and backhaul assignments in tight capacity markets
Tracking updates for hazmat shipments requested outside business hours frustrate clients, risking contract renewals in competitive refrigerated lanes
Missed emergency rerouting calls for intermodal containers during peak seasons lead to demurrage fees and carrier disputes over detention times
Inconsistent responses to carrier availability queries for OTR hauls erode trust with long-haul partners reliant on consistent capacity planning
Weekend breakdowns in communication for cross-border freight documentation, including customs clearance for Mexico-Canada runs, cause delays in just-in-time deliveries
Our Custom-Built AI Voice Agents for Freight Operations
With over a decade of experience integrating AI into logistics workflows, we've helped freight firms achieve enterprise-grade efficiency.
Why Choose Us
Freight doesn't sleep, and neither should your customer service. At AIQ Labs, we engineer AI voice agents tailored to your exact operations—from quoting LTL rates to confirming hazmat compliance. These aren't off-the-shelf bots; they're production-ready systems that integrate seamlessly with your TMS and CRM, ensuring instant, accurate responses 24/7. Think of them as your tireless dispatch co-pilot, navigating the chaos of fluctuating fuel costs and tight deadlines without missing a beat.
What Makes Us Different:
Unlock Round-the-Clock Efficiency in Your Freight Network
Never Miss a Shipment Opportunity
Never Miss a Shipment Opportunity: AI agents answer every call instantly, qualifying spot bids and booking dry van loads even at 3 AM. This captures <span class="gradient">up to 35% more freight volume</span> from after-hours inquiries, turning potential losses into revenue streams while your team rests, with seamless integration into ELD systems for real-time verification.
Elevate Customer Satisfaction Scores
Elevate Customer Satisfaction Scores: Provide immediate ETAs for LTL shipments, proof-of-delivery confirmations via POD uploads, and issue resolutions for accessorials around the clock. Clients report <span class="gradient">25% higher satisfaction</span> with always-on support, fostering loyalty in an industry where reliability is king, reducing churn in high-volume shipper accounts.
Slash Operational Costs Dramatically
Slash Operational Costs Dramatically: Automate routine calls on load tendering and carrier check-ins that tie up dispatchers, freeing them for high-value tasks like optimizing routes via TMS software. Expect <span class="gradient">40% reduction in call center expenses</span>, with faster response times that minimize detention fees and improve carrier relationships in broker-carrier negotiations.
What Clients Say
"Before AIQ's voice agents, we'd lose half our weekend inquiries on backhauls for Midwest produce runs. Now, they're handled instantly with automated rate confirmations, and we've added 15% more loads per month without hiring extra staff. It's like having a 24/7 dispatcher who never calls in sick, even during harvest season spikes."
Mike Harlan
Operations Manager, Midwest Freight Lines (Specializing in Reefer Transport)
"Our shippers were frustrated with voicemail during off-hours for tracking updates on cross-dock transfers. Since implementing this, response times dropped to seconds via API links to our TMS, and we've seen a 20% uptick in repeat business from key automotive accounts. Custom integration with our TMS made all the difference in maintaining JIT schedules."
Sarah Kline
Customer Service Director, Global Haul Logistics (International Supply Chain Provider)
"Emergency reroutes for oversized loads used to mean scrambling at odd hours with manual carrier outreach. The AI agent qualifies urgency, logs POD details, and alerts dispatch flawlessly, saving us from $5K in demurrage hits last quarter on port-to-warehouse hauls. ROI was clear in the first two months—solid engineering from a team that gets freight brokerage dynamics."
Tom Reyes
Dispatch Supervisor, Eastern Carrier Network (Flatbed and Oversize Specialists)
Simple 3-Step Process
Discovery and Customization
We audit your freight workflows, from load quoting to carrier confirmations, to build agents that fit your unique operations like a glove on a trucker's hand.
Integration and Training
Seamlessly connect to your TMS and CRM, training the AI on your specific terminology and protocols for natural, accurate interactions.
Deployment and Optimization
Launch 24/7 coverage with monitoring to refine performance, ensuring peak efficiency as your freight volumes scale.
Why We're Different
What's Included
Common Questions
How do your AI voice agents handle industry-specific freight terminology?
We customize the AI's language model with your exact jargon—from 'reefer loads' to 'intermodal transfers'—ensuring responses are precise and professional. During onboarding, we train it on your historical call data and TMS glossary, achieving over 95% accuracy in simulations. This means no awkward pauses or generic replies; it's like a veteran dispatcher who's studied your playbook. For freight companies, this specificity prevents misunderstandings that could lead to costly routing errors or compliance issues.
What happens if a call requires human intervention, like a complex dispute?
Our agents are designed for smart escalation: they qualify the issue in real-time, gather details, and seamlessly transfer to your on-duty team with full context logged in your CRM. No more starting from scratch. In logistics, where disputes over demurrage or delays are common, this handover process reduces resolution time by 60%, keeping customers happy and your operations smooth. We fine-tune thresholds based on your workflow to avoid unnecessary transfers.
Can these agents integrate with my existing transportation management system?
Absolutely. We build deep, two-way API integrations with popular TMS platforms like TMW or Oracle, pulling live data for quotes, availability, and tracking. This isn't a superficial plug-in; it's a robust connection that syncs in milliseconds, ensuring the AI delivers accurate info without manual input. For freight ops, this means instant backhaul opportunities captured 24/7, directly boosting your load factor and revenue without disrupting your core systems.
How secure are these AI voice agents for handling sensitive shipment data?
Security is paramount in logistics, so we implement enterprise-grade encryption, GDPR-compliant logging, and role-based access controls. Voice interactions are anonymized where needed, and all data flows through secure channels to prevent breaches. We've deployed similar systems in regulated sectors, achieving zero incidents in our RecoverlyAI showcase. For your freight business, this means confident handling of confidential details like hazmat manifests or high-value cargo ETAs, with full audit trails for compliance.
What's the typical timeline to deploy an AI voice agent for our freight company?
From initial consultation to full deployment, we aim for 4-6 weeks, depending on integration complexity. Week 1 is discovery and customization; weeks 2-3 involve building and testing with your data; and weeks 4-6 cover integration, training, and go-live with monitoring. This rapid timeline minimizes disruption to your dispatch rhythm. Post-launch, we optimize based on real call data, often seeing 20% performance gains in the first month, tailored to your seasonal freight peaks.
Will this replace our entire call center, or is it a supplement?
It's a powerful supplement that handles 70-80% of routine calls—like status checks and basic bookings—freeing your team for strategic tasks. In transportation, where dispatcher burnout is high, this scales support without headcount growth. We design it to augment your staff, with easy overrides for specialized needs like negotiating rates on spot market loads. Clients typically see workload relief immediately, allowing focus on efficiency gains like route optimization.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.