Stop Missing Critical Freight Calls With 24/7 AI Voice Agents
In the fast-paced world of trucking, 85% of after-hours calls go unanswered, leading to lost loads and frustrated shippers. Our custom AI voice agents ensure zero missed opportunities, capturing every inquiry around the clock.
Join 150+ businesses with round-the-clock lead capture
The "After-Hours Void" Problem
Shippers hang up when dispatch lines go silent after 5 PM, leading to 25% loss of urgent LTL shipments during off-hours
Dispatch teams overwhelmed by peak-hour call volumes
Lost reefer loads from unqualified leads slipping through cracks, resulting in spoiled cargo claims averaging $5,000 per incident
Driver compliance issues from delayed status updates
Freight brokers poaching urgent reefer or hazmat inquiries overnight, diverting 15% of high-value loads to competitors
Route optimization delays due to unhandled ETA questions for cross-dock transfers, increasing dwell times by 2-3 hours per load
Enterprise-Grade AI Voice Agents Built for Trucking
With over a decade in logistics AI, we've powered 24/7 operations for fleets hauling everything from dry van to reefer loads.
Why Choose Us
Trucking demands precision—like a well-timed gear shift on a steep incline. Our AI voice agents deliver that reliability, custom-engineered to integrate with your TMS and dispatch software. No more voicemail black holes. These agents handle inbound calls instantly, qualifying shippers, confirming driver ETAs, and booking loads without human intervention. Proven to slash response times by 90%, they keep your operation humming 24/7, turning potential deadhead miles into revenue-generating runs.
What Makes Us Different:
Unlock Efficiency Gains That Drive Your Bottom Line
Capture Every Load Opportunity
Capture Every Load Opportunity: Never miss a shipper's urgent call for dry van or flatbed hauls. Our agents respond in under 10 seconds, qualifying leads via TMS integration and booking loads instantly—boosting fill rates by up to 35% within the first quarter and eliminating after-hours revenue leaks from missed backhauls.
Enhance Driver and Shipper Satisfaction
Enhance Driver and Shipper Satisfaction: Provide instant updates on load statuses and ETAs via ELD-synced voice responses. This reduces no-shows by 40% for OTR (over-the-road) drivers and builds loyalty, as shippers receive real-time POD (Proof of Delivery) confirmations without waiting on hold during peak holiday surges.
Scale Dispatch Without Adding Headcount
Scale Dispatch Without Adding Headcount: Handle peak-season surges in intermodal inquiries effortlessly. Agents manage routine status checks and lane rate quotes, freeing your team for high-value tasks like backhaul optimization—cutting operational costs by 25% annually while ensuring 24/7 coverage for FTL (Full Truckload) bookings.
What Clients Say
"Before AIQ Labs, we'd lose 20% of our inbound leads to after-hours voicemail, especially for urgent flatbed loads from Midwest manufacturers. Now, our AI agent qualifies and books them at 2 AM, integrating seamlessly with our TMS for instant rate confirmations. Revenue's up 28% in six months, with no extra dispatchers needed during harvest season peaks."
Mike Harlan
Operations Manager, Midwest Freight Lines (Specializing in Agricultural Hauls)
"As a regional carrier running reefer routes along the I-95 corridor, driver ETAs were a nightmare without 24/7 support amid traffic delays. The voice agent handles load confirmations and HOS (Hours of Service) updates flawlessly, reducing complaints by half and cutting detention fees. It's like having an extra team member who never sleeps through night shifts."
Sarah Kline
Fleet Director, Eastern Haul Transport (Reefer Specialist for East Coast Produce)
"We integrated this with our ELD system last quarter for our West Coast drayage operations. Shippers love the instant spot market quotes for container moves, and we've cut deadhead miles by 15% through better load matching. The custom build tailored to our chassis tracking made all the difference—no off-the-shelf nonsense for our port-to-warehouse runs."
Tom Reyes
CEO, Pacific Trucking Solutions (Intermodal Drayage Provider)
Simple 3-Step Process
Discovery and Mapping
We audit your current call flows, TMS integrations, and pain points like after-hours load bookings to design a blueprint tailored to your trucking operations.
Custom Build and Training
Our engineers construct your AI agent using advanced voice models, training it on your specific scenarios—from reefer temp checks to OTR driver queries—for seamless, natural interactions.
Deployment and Optimization
We launch with full monitoring, fine-tuning based on real calls to ensure 99% accuracy, then hand over ownership of your integrated, scalable system.
Why We're Different
What's Included
Common Questions
How does the AI voice agent integrate with my existing TMS software?
We custom-build integrations using secure APIs to connect directly with systems like McLeod, Samsara, or TMW. This pulls real-time data for accurate responses—think instant load availability or driver locations—without manual entry. In one recent trucking project, we synced calls to update statuses in under 10 seconds, reducing errors by 40%. Setup takes 4-6 weeks, with full testing to ensure no disruptions to your daily dispatches.
Can the agent handle complex trucking scenarios like reefer temperature queries?
Absolutely. Our agents are trained on your specific operations, including reefer protocols, hazmat regs, and LTL specifics. They access live data to confirm temps or compliance on the spot. For a Midwest carrier, this feature cut reefer-related disputes by 60% in three months. We start with your SOPs to script responses, then use machine learning to adapt, ensuring the agent sounds authoritative and precise, just like your seasoned dispatch team.
What if a call needs human intervention, like a high-value contract negotiation?
The agent intelligently detects complexity and escalates seamlessly—transferring the call with full context, like the caller's details and query history, to your on-duty dispatcher. No dropped info. In practice, this handover happens in under 5 seconds, maintaining flow. We've seen escalation rates drop to 15% after optimization, as the AI handles 85% of routine trucking interactions independently, freeing your team for strategic work.
Is this solution compliant with trucking regulations like FMCSA?
Yes, we prioritize compliance from the ground up. Agents log all interactions for audit trails, adhere to TCPA for calls, and include disclaimers for sensitive topics like HOS. Built with encryption and data retention policies matching FMCSA standards. A recent deployment for a cross-country fleet passed an unannounced audit without issues, thanks to our focus on regulated industries. We tailor this to your state-specific rules, ensuring peace of mind amid rising DOT scrutiny.
How quickly can we see ROI from implementing AI voice agents?
Most trucking clients see measurable gains within 30-60 days. Expect 25-35% more captured loads from 24/7 coverage, plus 20% dispatch time savings. For a 50-truck operation, this translated to $150K in added revenue the first year by filling empty miles. We provide a custom ROI projection during consultation, based on your call volume and benchmarks like the ATA's 12% industry missed-call rate. Ongoing tweaks ensure sustained efficiency.
Do you offer customization for different trucking niches, like flatbed vs. dry van?
Every solution is bespoke, not templated. We map your niche—whether flatbed tarping queries or dry van capacity checks—into the agent's knowledge base. For a flatbed specialist, we incorporated weather-related securing protocols, boosting inquiry-to-booking conversions by 45%. This involves workshops with your team to capture workflows, followed by iterative testing. Result: an agent that feels like an extension of your operation, handling niche jargon flawlessly.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.