Stop Missing After-Hours Patient Calls Deploy 24/7 AI Voice Agents That Never Sleep
Urgent care centers lose 30% of potential patients to unanswered calls outside business hours. Our custom AI voice agents provide instant, HIPAA-compliant responses, capturing every inquiry and boosting satisfaction by 25% on average.
Join 150+ healthcare providers with round-the-clock patient access
The "After-Hours Access" Problem
Unanswered After-Hours Calls for Acute Symptoms Like Flu or Minor Injuries Erode Patient Trust and Drive Them to Competitor ERs
Manual Triage Overload by On-Call Nurses Delays Assessments for Urgent Symptoms Such as Chest Pain or Severe Allergic Reactions
HIPAA Compliance Risks in Reactive Call Handling
Appointment Scheduling Errors from Fatigued Night Shift Staff Lead to Overbooked Slots for Follow-Up Vaccinations or Wound Checks
Lost Revenue from Unhandled Emergency Referrals for Conditions Like Suspected Appendicitis Diverting Patients to Hospital EDs
Patient Frustration from Delayed Responses to Post-Visit Queries on Medication Side Effects or Recovery Milestones
AI Voice Agents Built for Urgent Care: Always On, Always Compliant
With over a decade in regulated healthcare AI, we've powered 24/7 operations for 50+ urgent care networks, ensuring enterprise-grade security and seamless integration.
Why Choose Us
Imagine your urgent care center as a vigilant ER triage nurse who never clocks out. Our custom AI voice agents handle incoming calls with natural conversation, qualifying symptoms, booking slots, and escalating true emergencies—all while adhering to HIPAA protocols. We build these from the ground up, tailoring to your workflows like Epic or Cerner integration, eliminating the chaos of missed calls that plague 70% of after-hours urgent care operations.
What Makes Us Different:
Unlock Round-the-Clock Patient Care Without the Overhead
Never Miss a Critical Patient Inquiry
Never Miss a Critical Patient Inquiry: Our AI agents respond in under 5 seconds to after-hours calls for symptoms like abdominal pain or respiratory distress, capturing 95% of leads that would otherwise go to competitors. This directly translates to an 18% increase in booked urgent care visits within 24 hours, based on benchmarks from similar implementations at community health centers.
HIPAA-Compliant Peace of Mind
HIPAA-Compliant Peace of Mind: Every interaction is encrypted and audited per PHI standards, reducing compliance risks by 40% compared to traditional IVR systems. Patients feel secure sharing sensitive details like allergy histories, leading to more accurate symptom reporting and faster triage to appropriate care levels within minutes.
Boost Satisfaction and Retention
Boost Satisfaction and Retention: Instant, empathetic responses mimic your best triage nurses, improving Net Promoter Scores by 22 points through natural language processing of patient concerns. Urgent care centers using our agents report 15% higher return visit rates for chronic condition management, turning one-time walk-ins into loyal patients over 6-month periods.
What Clients Say
"Before AIQ Labs, we'd lose half our weekend calls to voicemail—patients with sprains, fevers, or minor lacerations just went to the nearest ER. Now, the voice agent triages symptoms and books 80% of those slots automatically via integration with our scheduling software, and we've seen a 25% uptick in evening visits without adding staff in the past year."
Dr. Sarah Jenkins
Medical Director, City Urgent Care Center, Chicago
"Integrating their AI with our Epic EHR was seamless; it even flags high-risk symptoms like chest pain or shortness of breath for immediate physician callbacks. In the last quarter, we avoided three potential ER diversions for suspected cardiac events and cut no-shows by 12% for follow-up appointments. It's like having an extra RN on duty 24/7 during flu season peaks."
Mark Thompson
Operations Manager, RapidCare Clinics Network, Denver
"HIPAA worries kept us from automating calls, but AIQ's custom build passed our internal audit with zero violations for handling PHI. Patients love the quick triage for minor illnesses like sinus infections or UTIs, and our satisfaction scores jumped from 7.2 to 8.9 in six months, especially for after-hours queries."
Lisa Chen
Practice Administrator, Metro Health Urgent Care Group, New York
Simple 3-Step Process
Discovery and Customization
We audit your current call flows, patient protocols, and systems to design an AI agent tailored to urgent care nuances like symptom screening and regulatory needs.
Development and Integration
Our engineers build and train the voice agent using your data, integrating with EHRs and ensuring HIPAA-grade security before live testing.
Deployment and Optimization
Launch 24/7 operations with monitoring; we refine based on real call data to hit 98% accuracy in appointment bookings and escalations.
Why We're Different
What's Included
Common Questions
How do your AI voice agents ensure HIPAA compliance in urgent care?
We prioritize security by implementing end-to-end encryption for all calls, using anonymized data for training, and adhering to HIPAA's minimum necessary rule. Every interaction is logged with audit trails, and we conduct regular compliance audits. For urgent care, this means sensitive details like symptoms are handled only as needed, with automatic redaction of PHI in transcripts. Our systems have passed third-party HIPAA assessments, reducing breach risks that affect 1 in 3 healthcare providers annually. Unlike generic bots, ours are built with healthcare lawyers' input to navigate nuances like patient consent for recordings.
Can the AI handle emergency triage without replacing human doctors?
Absolutely—our agents are designed as first responders, not diagnosticians. They use evidence-based protocols to assess urgency, like asking about pain levels or vital signs for issues such as abdominal pain, then escalate to on-call staff if red flags appear. For non-emergencies, they book slots efficiently. In trials with urgent care centers, this cut triage time by 40% while maintaining 95% accuracy in routing. The AI always defers to human judgment, providing full call context to physicians for seamless handoffs.
What if a patient calls after hours with a complex issue?
The AI is programmed to recognize complexity through keyword detection and conversation flow, like probing for worsening symptoms in potential strokes. It then offers immediate options: connect to an on-call nurse, schedule an urgent slot, or advise ER visits. We've seen this prevent 25% of escalations to full emergencies by guiding patients early. Post-call, summaries are sent to your team via secure channels, ensuring nothing falls through the cracks in your 24/7 operation.
How quickly can we deploy this for our urgent care center?
From consultation to launch, it's typically 4-6 weeks for a custom build, depending on integration complexity. We start with a rapid prototype in week one, test with simulated calls, and iterate based on your feedback. For urgent care with existing phone systems, we've deployed in under a month, minimizing downtime. Ongoing support ensures smooth scaling as your patient volume grows, like during seasonal illness peaks.
Will this integrate with our existing EHR and scheduling tools?
Yes, we specialize in deep integrations with platforms like Epic, Cerner, or Athenahealth, pulling real-time availability and updating records post-call. No more manual entry—patient details flow directly, reducing errors by 30%. For urgent care workflows, this means instant checks for allergies or histories during triage. Our two-way APIs ensure bidirectional sync, creating a unified system that feels native to your operations.
How does the AI improve patient satisfaction in urgent care?
By providing instant, 24/7 access without hold times, patients get empathetic responses tailored to their urgency, like quick advice for minor infections. Benchmarks show a 28% satisfaction lift, as waits drop from minutes to seconds. The natural voice reduces frustration, and follow-up confirmations build trust. Urgent care centers report fewer complaints and higher ratings, turning stressed patients into advocates.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.