Stop Missing E-commerce Calls Overnight With Custom AI Voice Agents Always On Duty
Imagine handling holiday rush inquiries at 2 AM without losing a single sale—our AI voice agents ensure 24/7 coverage so you capture every opportunity, even when your team's off the clock.
Join 250+ businesses with round-the-clock customer wins
The "After-Hours" Customer Loss Problem
Black Friday calls going unanswered after midnight, resulting in up to 25% of potential holiday sales lost to voicemail during peak shopping rushes
Seasonal stock checks for items like back-to-school apparel ignored during off-hours, leading to frustrated customers and cart abandonment
Missed international inquiries from time zone differences, such as EU shoppers calling at 3 AM for product availability on your Shopify store
Abandoned carts leading to lost upsell opportunities, like suggesting matching accessories during checkout for fashion items
Trend-driven questions unanswered during viral product launches, such as TikTok-hyped sneaker drops overwhelming your support lines
Return policy queries piling up over weekends for online orders, delaying resolutions and harming post-purchase satisfaction in direct-to-consumer sales
Round-the-Clock AI Voice Agents Built for Your Store
We've powered e-commerce brands through peak seasons with custom voice AI that feels like an extension of your team
Why Choose Us
Let's be honest, in retail, timing is everything. Your customers don't clock out at 5 PM—they're browsing your site at 3 AM, wondering about shipping to Alaska or sizing for that viral dress. Here's the thing: generic chatbots can't handle the nuance of a voice call. We build custom AI voice agents tailored to your exact workflow, integrating seamlessly with Shopify, WooCommerce, or your inventory system. These aren't off-the-shelf bots; they're production-ready systems that listen, respond naturally, and even escalate to your team when needed. You're probably thinking about the holiday rush—our agents have handled 10x call volumes without breaking a sweat, ensuring you never miss a lead.
What Makes Us Different:
Unlock 24/7 Wins for Your E-commerce Flow
Capture Every Lead, Every Hour
Capture Every Lead, Every Hour: No more voicemail black holes during Cyber Monday spikes. Our AI agents qualify shoppers instantly, booking virtual styling sessions or guiding them to one-click checkout on platforms like BigCommerce. One fashion retailer saw a 35% uptick in conversions from after-hours calls alone—imagine that boosting your Q4 revenue by thousands during flash sales.
Skyrocket Customer Satisfaction
Skyrocket Customer Satisfaction: Customers get human-like help anytime for queries on sizing or shipping, reducing frustration from long holds during peak traffic. We've helped online boutiques cut response times from hours to seconds, leading to glowing 5-star reviews on Trustpilot and a 40% increase in repeat buys. It's like having a tireless store associate who's always smiling, even at 2 AM.
Scale Without the Staffing Headache
Scale Without the Staffing Headache: Handle peak loads like Prime Day rushes without hiring temps for your Amazon-integrated store. Our custom agents adapt to trends, answering questions on new drops like limited-edition apparel or checking real-time stock levels—saving you thousands in overtime while keeping your ops lean and omnichannel-ready.
What Clients Say
""Before AIQ Labs, we'd lose 20-30% of evening calls during our summer clearance event on trendy activewear. Now, the voice agent handles sizing questions for our best-sellers and even suggests matching athleisure bundles—our conversion rate jumped 28% in the first month, and we didn't add a single staffer to our small team.""
Sarah Jenkins
Operations Manager, TrendyThreads Boutique (Online Activewear Retailer)
""International customers from Asia were a nightmare with our old system—calls at 4 AM US time went unanswered for gadget pre-orders. The custom AI voice agent we built with AIQ integrates directly with our WooCommerce setup and our global warehouse API. Last quarter, it recovered $15K in potential sales from overnight inquiries alone by confirming stock and processing express shipping upsells.""
Mike Rivera
E-commerce Director, GlobalGadgets Store (Electronics Importer)
""Holiday seasons used to mean chaos with returns and expedited shipping queries for our sustainable beauty products. Their AI agent picks up 24/7, checks inventory in real-time via our inventory management system, and even processes simple refunds through Stripe. We saw customer satisfaction scores rise from 3.8 to 4.7 stars on our site without expanding our remote team.""
Emily Chen
Founder & CEO, EcoEssentials Shop (DTC Sustainable Beauty Brand)
Simple 3-Step Process
Discovery & Tailoring
We dive into your store's specifics—like peak seasons and top FAQs—to design an AI voice agent that fits your workflow perfectly. No cookie-cutter stuff here.
Build & Integrate
Our engineers craft the agent with natural voice tech, linking it to your e-commerce tools for seamless order tracking and lead capture. We test rigorously for that human touch.
Launch & Optimize
Go live with 24/7 coverage, then we monitor and tweak based on real calls—ensuring it evolves with your trends and keeps capturing those missed opportunities.
Why We're Different
What's Included
Common Questions
How does the AI voice agent handle peak shopping seasons like holidays?
You're probably thinking about those overwhelming rushes. Our custom AI voice agents are built to scale effortlessly—handling surges in calls without missing a beat. We integrate directly with your e-commerce backend to provide real-time updates on stock, shipping, and promotions. For instance, during last Black Friday, one of our retail clients processed over 500 inquiries per hour on trending items like wireless earbuds, converting 40% into sales. It's all about anticipating the chaos and keeping responses quick and accurate, so your customers feel prioritized even at midnight. We also include auto-scaling features to ramp up capacity as traffic spikes, ensuring no lead slips through.
Can it integrate with my existing e-commerce platform?
Absolutely, and that's where we shine. Unlike plug-and-play tools that break easily, we create deep, two-way connections tailored to your setup—whether it's Shopify, WooCommerce, or Magento. Imagine a customer calling about a delayed order; the agent pulls live data from your system, confirms the status, and even offers a discount code on the spot. We've done this for dozens of stores, reducing manual checks by 80%. The result? A unified flow that feels native, eliminating the integration nightmares that slow down retail ops. Let's chat about your specific stack to make it seamless.
What if a call needs a human touch, like a tricky return?
Great question—e-commerce isn't always black and white. Our AI agents are smart enough to detect complexity, like emotional tones or policy edge cases, and seamlessly transfer to your team with full context provided. No repeating the story. For example, in a recent setup for a fashion retailer, the agent handled 70% of returns autonomously but flagged the rest to agents with a summary transcript, cutting handle times by half. It's like having a vigilant receptionist who knows when to step in, keeping satisfaction high without overwhelming your staff during busy periods.
How natural does the voice sound compared to real agents?
Here's the thing: it sounds incredibly human, not robotic. We use advanced neural voice models trained on diverse accents and your brand's tone, so it chats like a friendly store associate. Customers often don't realize it's AI— one boutique owner reported zero complaints, with many saying it was the 'best service' they've had. We customize phrasing for retail scenarios, like enthusiastically describing a new arrival or empathetically addressing a sizing issue. Over time, it learns from interactions to get even better, ensuring that 24/7 availability feels warm and professional.
What's the setup time and cost for a custom agent?
We keep it straightforward and efficient. Discovery and build take about 4-6 weeks, depending on your integrations—faster if it's a straightforward Shopify link. Costs start around $15K for a core setup, scaling with features like multi-language or advanced analytics, but it's a one-time build for ownership, not monthly fees. Think of it as investing in a digital storefront that pays off quickly; clients typically see ROI in 2-3 months through captured leads. No hidden subscriptions—we focus on long-term value, custom-fit to your store's needs.
Does it help with trend-aware responses for viral products?
Yes, and this is huge for e-commerce where trends move fast. We train the agent on your product feeds and can pull from social signals or news APIs to stay current. If a TikTok-famous item blows up, it knows the details and suggests alternatives if out of stock. A gadget store we worked with used this to handle a sudden rush on portable chargers, answering 200+ queries daily with spot-on info, boosting sales by 25%. It's proactive, like a trend-savvy clerk always on shift, helping you capitalize on those fleeting opportunities without manual updates.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.