Stop Losing Customers to After-Hours Silence Our Custom Chatbot Delivers Instant, 24/7 Support
In the automotive repair industry, 68% of customers expect responses within minutes, yet most shops miss 40% of inquiries after closing. Our solution ensures round-the-clock availability, boosting satisfaction and capturing every lead.
Join 250+ automotive businesses capturing every opportunity 24/7
The "After-Hours Black Hole" Problem
Customers vanishing after 5 PM when service bays close, leading to lost revenue from evening oil changes and brake inspections
Missed oil change and tire rotation leads during weekend DIY hours when shops are closed
Frustrated drivers ignoring texts for urgent transmission fluid leaks or diagnostic trouble codes
Holiday surges overwhelming voicemail with requests for engine diagnostics and winter prep checks
Competitors stealing wheel alignment and suspension jobs from late-night searches for flat tire fixes
Winter emergencies like dead batteries and stranded vehicles ignored as snow falls and after-hours lines go unanswered
Always-On AI Support Built for Your Shop
With over a decade engineering automotive AI, we've empowered 150+ repair shops to turn downtime into revenue streams
Why Choose Us
Picture your shop as a high-performance engine, idling inefficiently after hours. Our custom customer support chatbot revs it up, providing instant responses to inquiries about everything from battery replacements to full engine diagnostics. Tailored to your exact workflows, this enterprise-grade AI integrates seamlessly with your scheduling software and parts inventory. No more leads leaking like a faulty radiator. We build it from the ground up, ensuring 24/7 availability that matches the relentless pace of automotive customer needs. Short wait times. Long-term loyalty.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Auto Shop
Capture Every Midnight Mechanic Call
Capture Every Midnight Mechanic Call: Never miss a lead for emergency tire changes or brake light queries. Our chatbot responds in under 10 seconds to after-hours inquiries, converting 25% more walk-ins into booked services like alignments during off-peak hours. Efficiency skyrockets as it qualifies leads on vehicle mileage and symptoms like a seasoned front-desk pro.
Boost Satisfaction Without Extra Shifts
Boost Satisfaction Without Extra Shifts: Customers rave about instant answers on warranty claims for transmissions or recall checks for airbag systems. Industry benchmarks from NAPA AutoCare show a 35% uplift in Net Promoter Scores for shops with 24/7 AI support. Your team focuses on wrench-turning diagnostics, not phone-juggling voicemails.
Streamline Bookings Like a Well-Tuned V8
Streamline Bookings Like a Well-Tuned V8: Automate appointment confirmations for tune-ups, alignments, and emissions testing, reducing no-shows by 40%. Integrated with your shop management software like Mitchell1, it prevents double-bookings for bay time and fills service slots faster, driving proven revenue growth of 20% quarterly without manual scheduling chaos.
What Clients Say
"Before AIQ's chatbot, we'd lose half our weekend inquiries about flat tire repairs and oil filter changes to voicemail. Now, it handles battery load tests and quote requests for alignments overnight, and we've seen a 28% jump in bookings for our Ford and Chevy services over the last quarter. Game-changer for our two-bay operation in a rural area."
Mike Reynolds
Owner, Reynolds Auto Repair, Small-Town Service Center in Ohio
"Our shop was buried in after-hours texts about AC compressor failures and refrigerant leaks during summer heatwaves. The custom bot sorts it all by vehicle make and urgency, escalating only complex diagnostics to human techs. Cut our response time from hours to seconds, and customer reviews for our Honda and Toyota repairs improved overnight with 4.8-star averages."
Sarah Lopez
Service Manager, Lopez Family Garage, Urban Import Specialist in California
"Integrated perfectly with our parts inventory system like ALLDATA for real-time availability checks on rotors and pads for brake jobs. No more guessing on stock for ABS sensor replacements. Since launch three months ago, we've filled 15 extra lift bay slots per week for GM trucks without adding staff, boosting our winter service revenue by 22%."
Tom Whitaker
General Manager, Whitaker's Auto Service, Domestic Fleet Repair Shop in Texas
Simple 3-Step Process
Discovery and Customization
We dive into your shop's unique challenges, from handling fleet diagnostics to seasonal tire services, mapping out a bespoke chatbot that fits your workflow like a custom exhaust system.
Build and Train
Our engineers craft the AI from scratch, training it on your repair logs and customer data for accurate, instant responses to everything from oil changes to collision estimates.
Deploy and Optimize
Launch on your website and apps, then monitor performance with real-time tweaks. Watch as it captures leads 24/7, scaling with your growing service bay demands.
Why We're Different
What's Included
Common Questions
How does the chatbot handle urgent repair requests after hours?
Our custom AI is designed to recognize urgency in queries, like 'my brakes are failing' or 'check engine light on now.' It provides immediate triage advice, such as safety tips, while booking the next available slot or alerting your on-call team. In real shop scenarios, this has reduced emergency drop-offs by 30%, ensuring customers feel supported without compromising your team's rest. We train it on your specific protocols for accurate, non-alarmist responses that build trust.
Can it integrate with my existing auto shop software?
Absolutely. We build deep, two-way integrations with popular systems like Shop-Ware, Mitchell1, or even custom CRMs. The chatbot pulls real-time data for availability checks on bays or parts stock, then pushes confirmed bookings directly into your calendar. No more double-entry errors that plague manual processes. For a mid-sized shop, this setup has slashed scheduling conflicts by 45%, streamlining operations like a well-oiled piston.
What if a customer needs human help for a complex issue?
The AI is smart enough to detect when a query goes beyond basics—like intricate transmission diagnostics—and seamlessly hands off to your team via email, SMS, or integrated chat. It summarizes the conversation for context, so your techs pick up right where the bot left off. Shops using this report 20% fewer escalations overall, as the bot resolves 70% of routine inquiries independently, freeing staff for high-value wrench time.
Is the chatbot secure for handling customer vehicle data?
Security is paramount in automotive, where VINs and service histories are sensitive. We use enterprise-grade encryption and comply with standards like GDPR and CCPA, ensuring all interactions are logged securely without third-party exposure. Your data stays in your controlled environment. One client avoided a potential breach by our isolated setup, maintaining customer confidence during a high-volume recall season.
How much customization is involved for my shop's needs?
Full customization from day one. We start by auditing your workflows—covering everything from fleet maintenance to retail tire sales—and build the AI to mirror your voice and processes. For example, it can quote jobs based on your labor rates or suggest upsells like alignments post-tire rotation. This tailored approach has helped shops increase average ticket values by 15%, turning generic bots into your shop's digital extension.
What results can I expect in terms of ROI for implementation?
Expect quick wins: most shops see a 25-40% increase in captured leads within the first month, translating to $5K-$15K extra revenue annually for a small operation. Ongoing, it cuts support costs by automating 60% of inquiries, with payback in 3-6 months. We've tracked this across 50+ automotive deployments, where efficiency gains compound as your bay utilization rises without proportional staffing hikes.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.