Stop Losing Late-Night Orders to Silent Phones Your 24/7 Chatbot That Never Closes
Imagine handling 200+ daily inquiries without adding staff, boosting satisfaction by 35% even after your doors shut at 8 PM.
Join 150+ food service spots capturing every after-hours lead
The "After-Hours Black Hole" Problem
Customers ghosted after 5 PM, missing out on evening to-go orders for popular items like paninis and salads
Overloaded lines during lunch rushes leave allergy questions about nut-free pastries and dairy alternatives unanswered
Weekend brunch surges bury your team in repeat flavor queries about avocado toast toppings and egg preparations
Forgotten loyalty rewards frustrate regulars checking in off-hours for their free latte punches or bagel credits
Supply hiccups like bean shortages spark panicky post-close messages about alternative roasts or decaf options
Event catering inquiries for boxed lunches or dessert platters slip through during your busiest shifts
Our Custom-Built Chatbot: Tailored for Your Coffee Shop's Rhythm
We've powered 50+ food service operations, turning chaotic inquiries into streamlined service
Why Choose Us
Let's be honest, running a coffee shop means juggling espresso shots and endless questions. Here's the thing: your customers don't clock out when you do. We build a custom AI chatbot integrated right into your website and apps, trained on your menu, hours, and unique vibe. No off-the-shelf nonsense—it's crafted to handle everything from 'What's in your vegan mocha?' to booking group tastings. You're probably thinking, 'Will it fit our workflow?' Absolutely. We map it to your POS system for real-time order updates, ensuring instant, accurate responses around the clock. Short bursts of genius during rushes; deep dives on slow mornings. Like a barista who never sleeps, but way smarter.
What Makes Us Different:
Unlock Round-the-Clock Wins That Brew Loyalty
Capture Every Midnight Craving
Capture Every Midnight Craving: Never miss a lead again. Your chatbot fields after-hours questions instantly, converting 'Open tomorrow for that signature latte?' into confirmed reservations. Shops see a 25% uptick in off-peak to-go orders within the first 3 months, turning quiet nights into steady revenue streams without extra hires.
Boost Satisfaction Without the Burnout
Boost Satisfaction Without the Burnout: Baristas focus on crafting perfect pours, not fielding the 50th 'Gluten-free muffin options?' query. Customers get warm, helpful replies 24/7, leading to 40% higher repeat visits from allergy-aware diners. It's like having an extra shift of friendly service, minus the overtime costs.
Streamline Operations, Cut Wait Times
Streamline Operations, Cut Wait Times: Automate routine checks like order status for pickup sandwiches or promo codes for happy hour drinks, freeing your team for what matters. During rushes, it handles 80% of inquiries solo, reducing response times from minutes to seconds and smoothing out those chaotic morning lines at the counter.
What Clients Say
"Before the chatbot, we'd lose so many weekend inquiries when we were slammed with the brunch crowd ordering eggs Benedict and mimosa flights. Now, it answers questions about our nitro cold brew lineup instantly, and we've picked up 15% more catering gigs from those chats in just the first two months. It's been a game-changer for our small team."
Sarah Kim
Owner, Brew Haven Coffee Shop in Seattle
"I was skeptical about AI handling our quirky menu—like explaining the difference between pour-over Ethiopian single-origin and our house AeroPress blend. But AIQ Labs customized it perfectly. Last quarter, it resolved over 300 after-hours allergy checks for items like our almond milk lattes without us lifting a finger, and customer feedback scores jumped from 4.2 to 4.8."
Mike Rivera
General Manager, Urban Grind Roasters in Portland
"Our shop's open till 7, but questions roll in till midnight about our seasonal pumpkin spice rewards. The chatbot integrated with our loyalty app, reminding folks of their free drip coffee punches. We've reclaimed 10 hours a week from manual responses, and sales from re-engaged customers are up 18% year-over-year, especially during fall rushes."
Elena Torres
Co-Owner, Daily Dose Cafe in Austin
Simple 3-Step Process
Discovery Dive
We chat about your shop's flow—from morning rushes to evening wind-downs. Share your menu, POS details, and pain points like handling vegan mods. This blueprints your custom bot.
Build and Train
Our engineers craft the AI from scratch, feeding it your data for spot-on responses. Test it on real scenarios, like querying matcha availability, until it's as intuitive as your best barista.
Launch and Optimize
Go live with seamless integration to your site and apps. We monitor for the first few weeks, tweaking based on actual chats—like adding seasonal pumpkin spice prompts—to keep it brewing perfectly.
Why We're Different
What's Included
Common Questions
How does the chatbot handle our seasonal menu changes, like switching to holiday flavors?
Great question—seasonality is huge in coffee shops. We build your bot with easy-update modules, so when pumpkin spice hits in October, you upload the new menu via a simple dashboard, and it retrains overnight. No coding needed on your end. For instance, it can instantly shift from iced lattes to hot cider queries, pulling from your integrated inventory to suggest alternatives if something's out. We've helped shops like yours cut update time from days to hours, keeping responses fresh and accurate. Plus, it learns from interactions, so if customers rave about a new blend, it starts recommending it proactively. This keeps your brand vibe alive 24/7 without manual tweaks every shift.
Will it integrate with my existing POS, like Square or Toast?
Absolutely, integration is our bread and butter. We create secure, two-way API connections to your POS, so the bot can pull live data—like checking if that cortado is ready for pickup—without delays. No more 'I don't know' replies that frustrate customers. For a recent cafe client using Toast, we synced it in under two weeks, enabling order placements directly through chat. This not only speeds service but also feeds sales data back to your system for better forecasting. You're probably thinking about security; we use enterprise-grade encryption to protect customer info, ensuring compliance with payment standards. It's all custom, so it fits your exact setup, not some generic plug-in.
What if a customer has a complex issue, like a wrong order complaint after hours?
Complex issues are where our bot shines, but we know when to tag in humans. It's designed with escalation logic: for something like a missing syrup in a delivery order, it first offers a quick refund code or reschedule option using your policy data. If that's not enough, it notifies your on-call manager via text or app with full chat history. One shop we built for saw 70% of complaints resolved autonomously overnight, cutting resolution time from 24 hours to minutes and boosting satisfaction scores. We train it on your specific protocols—like comping a free pastry for mix-ups—so responses feel personal, not robotic. Let's be honest, no AI is perfect, but this setup ensures nothing falls through the cracks.
How much does a custom chatbot cost for a small coffee shop?
Costs vary based on your needs, but for a typical 2-3 location setup, we're talking $8K-$15K upfront for build and integration, with minimal ongoing maintenance under $200/month. That's a fraction of hiring an extra part-timer for night shifts. We start with a free consult to scope it—factoring in things like chat volume (say, 100 queries/day) and features like loyalty sync. Unlike subscription bots charging per message, you own this outright, avoiding escalating fees as your shop grows. A client with similar traffic recouped costs in four months through captured leads alone. Here's the thing: it's an investment in efficiency, tailored to your margins, not a one-size-fits-all price tag.
Can the chatbot remember returning customers and personalize chats?
Yes, personalization is key to building that neighborhood coffee shop feel online. We integrate with your CRM or loyalty system to recall details—like 'You loved our Ethiopian roast last time'—without being creepy. For privacy, it only pulls opted-in data. In one implementation, it suggested upsells based on history, increasing average order value by 22% for repeat chatters. During off-hours, it can even remind them of upcoming rewards, like 'Your free espresso is ready tomorrow!' We fine-tune this during build to match your warm, conversational tone, mixing short quips with detailed answers. You're probably thinking about data overload; we keep it lightweight, focusing on high-impact touches that drive loyalty and sales.
How quickly can we get this up and running?
From consult to launch, most coffee shops are live in 4-6 weeks. Week one: we dive into your ops, mapping queries like flavor swaps or parking tips. Weeks two-three: build and train the AI on your data. Final weeks: testing and tweaks, simulating rush-hour scenarios. A downtown spot we did went from kickoff to handling real chats in 35 days, with zero downtime during install. Post-launch, we provide a handover session so your team can manage basics. It's faster than hiring and training staff, and scalable—if you add a pop-up stand, we adapt it quickly. The result? Immediate 24/7 coverage that feels like an extension of your crew.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.