Stop Missing Out on After-Hours Sales With a Custom 24/7 Support Chatbot
Imagine never losing a potential customer because your site was 'closed' at midnight. Our chatbots handle inquiries round-the-clock, boosting satisfaction by up to 30% and capturing every impulse buy.
Join 250+ businesses with round-the-clock customer engagement
The "After-Hours Abandonment" Problem
Customers abandoning high-value carts at 2 AM during Black Friday flash sales, losing up to 30% of potential revenue from impulse buys
Holiday surges like Cyber Week overwhelming support during limited 9-5 hours, leading to backlog of 500+ tickets per day
Trend-driven questions on viral TikTok tie-ins going unanswered overnight, missing social commerce opportunities
Lost upsell chances from unhandled size charts or real-time stock queries during peak browsing hours
Negative reviews spiking from delayed responses during holiday rushes, dropping average rating below 4 stars
International shoppers from EU or APAC regions bailing due to time zone mismatches, increasing cart abandonment by 40% for global orders
Your Always-On E-commerce Support Ally
We've powered chat support for over 150 retail brands, turning chaotic inquiry floods into seamless conversions.
Why Choose Us
Let's be honest, running an e-commerce store means dealing with customers who shop when they want—not when you're open. Here's the thing: generic chat tools fall short on personalization and integration with your inventory or CRM. At AIQ Labs, we build a custom customer support chatbot tailored to your exact workflow. Trained on your product catalog, past chats, and return policies, it delivers instant, accurate responses 24/7. You're probably thinking about those Black Friday nights when queries piled up unanswered. Our solution ensures no lead slips away, handling everything from order tracking to recommendation nudges, all while escalating complex issues to your team without a hitch.
What Makes Us Different:
Unlock Non-Stop Growth
Capture Every Impulse Buy
Capture Every Impulse Buy: Your chatbot acts like a tireless store associate, answering sizing questions or suggesting add-ons like matching accessories at midnight during flash sales. We've seen fashion retailers recover 25% of abandoned carts this way within the first 90 days, turning late-night browsers into satisfied customers without lifting a finger.
Boost Satisfaction Year-Round
Boost Satisfaction Year-Round: No more frustrated reviews about 'no response' on platforms like Trustpilot. Instant replies build trust, especially during peak times like back-to-school rushes. One apparel client saw their Net Promoter Score jump 35 points after go-live in Q4, as the bot handled 70% of routine queries like order tracking flawlessly.
Scale Support Without Hiring
Scale Support Without Hiring: Handle holiday traffic spikes like Prime Day with the same small team. The bot manages multilingual support for global shoppers in 10+ languages, freeing your staff for high-value tasks like personalized styling advice. Expect to cut response times from hours to seconds, ensuring you never miss a trend-driven sale on Instagram Shop.
What Clients Say
"Before AIQ's chatbot, we'd lose so many international orders to time zone issues—EU customers emailing at 3 AM our time and giving up on checkout. Now, it checks stock via our Shopify API and processes returns instantly in French or German. Our repeat purchase rate went up 18% in just three months, and support tickets dropped by half during Black Friday last year."
Sarah Kim
Head of Customer Success, UrbanThreads Fashion
"Flash sales were chaos during our summer gadget drops; queries flooded in after hours about compatibility, and we'd scramble the next day losing sales. This custom bot integrates directly with our inventory API on WooCommerce, answering 'is this in stock and compatible with iPhone 14?' in real-time. We've captured an extra $45K in revenue from after-hours conversions since launch last July."
Mike Rivera
E-commerce Operations Manager, GadgetHub Electronics
"Our trendy sneaker drops on limited-edition collabs sold out fast, but sizing questions on foot measurements killed momentum at night via our site chat. The chatbot now suggests alternatives based on our size guide and upsells matching apparel bundles automatically. Customer feedback on Google Reviews improved dramatically, and our average order value rose 12% without adding staff in the last six months."
Emma Patel
Director of Retail Operations, StyleForge Footwear
Simple 3-Step Process
Discovery and Customization
We dive into your store's unique needs—analyzing chat logs, product data, and peak seasons to design a bot that fits your workflow like a glove.
Build and Integrate
Our engineers craft the chatbot from scratch, wiring it into your e-commerce platform for seamless order lookups and personalized responses.
Launch and Optimize
Go live with 24/7 monitoring, then refine based on real interactions to ensure it evolves with your trends and customer behaviors.
Why We're Different
What's Included
Common Questions
How does the chatbot handle peak season traffic like Black Friday?
Peak times are when e-commerce shines—and stresses. Our custom chatbot is built on scalable cloud infrastructure that ramps up automatically, handling thousands of queries without slowing down. For instance, during a client's holiday sale, it managed 5,000 interactions in 24 hours, resolving 85% on the spot. We train it on your historical data to prioritize high-urgency issues like stock checks, ensuring smooth sailing. Post-launch, we monitor performance and tweak for even better efficiency, so you capture every opportunity without extra hires.
Can it integrate with my existing inventory system?
Absolutely, integration is our specialty. We connect the chatbot directly to tools like your ERP or platforms such as Magento, pulling live stock levels for accurate responses. No more 'out of stock' surprises frustrating customers. One retailer we worked with synced it to their warehouse API, cutting fulfillment errors by 40%. It's all custom-coded for your setup, with secure APIs ensuring data flows reliably. If you're on a unique stack, we'll map it out in the discovery phase to avoid any gaps.
What if a query is too complex for the bot to handle?
Smart escalation is key—we design the chatbot to recognize limits and pass the baton seamlessly. It gathers all context, like order details or chat history, before alerting your team via Slack or email. In practice, this means only 15-20% of interactions need human input, freeing your support staff for nuanced issues like custom orders. A fashion brand client reported their response times halved because the bot qualifies and preps cases perfectly, blending AI efficiency with human touch.
How do we train it on our specific products and policies?
We start by ingesting your product catalogs, FAQs, and past support tickets to train the AI on your unique lingo and rules—like return windows or promo codes. It's not one-size-fits-all; we fine-tune for retail specifics, such as suggesting seasonal alternatives. For a home goods store, we used their 10,000+ SKUs to enable precise recommendations, boosting add-on sales by 22%. The process takes 2-4 weeks, with your input ensuring it captures your brand's friendly vibe from day one.
Is the chatbot secure for handling customer data?
Security is non-negotiable in e-commerce. We build with end-to-end encryption, complying with standards like GDPR and CCPA, so sensitive info like payment details stays protected. The bot only accesses necessary data, with audit logs for every interaction. A beauty retailer we partnered with appreciated how we anonymized queries during training, avoiding any data leaks. Regular vulnerability scans and updates keep it robust against threats, giving you peace of mind while serving customers 24/7.
How much does a custom chatbot cost for our store?
Costs vary based on your store's complexity, like product volume or integration depth, but we tailor quotes after a free consultation. For a mid-sized e-commerce site with 5,000 products, expect $15K-$25K for build and setup, with no recurring fees since you own it. This beats ongoing SaaS subscriptions that add up to $10K yearly. Our clients see ROI in 3-6 months through reduced support costs and higher conversions— one saw $50K extra revenue in the first quarter alone.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.