Stop Missing Patient Inquiries After Hours With a Custom AI Support Chatbot Available 24/7
In healthcare, where patient trust hinges on immediate access, our solution ensures zero missed opportunities, boosting satisfaction rates by up to 35% according to industry benchmarks from the American Medical Association.
Join 150+ healthcare providers with round-the-clock patient support
The "After-Hours Patient Access" Problem
Unanswered after-hours calls for urgent non-emergency advice, such as fever assessments or medication refill requests during nights and weekends, leave patients frustrated and turning to competitors like telehealth apps
Manual triage of non-urgent queries, including prescription renewal and billing questions, overwhelms front-desk staff during peak clinic hours, diverting attention from critical patient intake
HIPAA compliance gaps in off-the-shelf chat tools expose practices to regulatory fines averaging $50,000 per violation
Delayed responses to appointment rescheduling requests for routine follow-ups or specialist referrals lead to no-shows, costing primary care practices up to 20% of daily revenue from lost billable visits
Fragmented patient communication across email, phone, and portals creates confusion and erodes trust in care continuity
Fragmented patient communication across EHR portals, phone lines, and email leads to confusion over care plans and erodes trust in continuity of care, increasing readmission risks
Our Custom-Built AI Chatbot Tailored for Your Practice
With over a decade of experience in HIPAA-compliant AI for healthcare, we've empowered 200+ medical practices to deliver seamless patient support
Why Choose Us
Imagine a vigilant triage nurse who never sleeps. That's our custom customer support chatbot—engineered from the ground up to integrate with your EHR system, handle sensitive PHI securely, and respond instantly to patient needs. Unlike generic tools, we build it to mirror your workflows, ensuring every interaction aligns with clinical protocols. Short wait times. Zero compliance worries. Full ownership of a system that scales with your practice.
What Makes Us Different:
Unlock 24/7 Patient Engagement Without the Overhead
Never Miss a Patient Interaction
Never Miss a Patient Interaction: Our chatbot operates 24/7, capturing 95% of after-hours inquiries like medication adherence checks or symptom triage that would otherwise vanish—translating to a 25% increase in appointment bookings within the first quarter, based on HIMSS benchmarks from over 500 U.S. clinics
HIPAA-Compliant Peace of Mind
HIPAA-Compliant Peace of Mind: Built with regulatory-aware architecture using encrypted PHI handling, it safeguards patient data like a fortified clinic vault, reducing compliance risks by 40% as per OCR audit data, while allowing instant responses to sensitive queries such as allergy updates without human intervention
Boost Satisfaction and Retention
Boost Satisfaction and Retention: Patients receive empathetic, instant support for queries like post-op instructions that feels like a dedicated caregiver, driving Net Promoter Scores up by 30 points in 6 months and fostering loyalty, with a 15% reduction in patient churn in high-volume practices
What Clients Say
"Before AIQ Labs, our small family practice in Chicago was losing pediatric patients to urgent care after 5 PM because we couldn't respond to fever queries or rescheduling fast enough. Their custom chatbot now handles rescheduling, basic symptom checks, and even flu shot reminders 24/7, and we've seen a 15% drop in no-shows over the last six months. It's like having an extra staff member who never calls in sick."
Dr. Elena Vasquez
Pediatrician and Clinic Director, Lakeview Family Clinic, Chicago, IL
"Integrating this into our dermatology office was seamless, taking just two weeks. The AI picks up on patient concerns about post-treatment care, like acne scar management or sunscreen advice, right away, and since it's fully HIPAA-compliant with audit logs, we don't worry about audits. Patient feedback surveys jumped from 4.2 to 4.8 stars in just three months—real results that keep our schedule full and reduce follow-up calls by 25%."
Mark Thompson
Practice Manager, SkinCare Specialists Dermatology, Austin, TX
"As a rural clinic serving a 50-mile radius, after-hours coverage for insurance verification and chronic disease follow-ups was a nightmare. This chatbot fields insurance questions, appointment reminders, and basic diabetes management tips flawlessly 24/7, freeing our team for in-person care. We captured 40 extra consults last quarter alone, all without adding staff costs, and improved our HEDIS scores by 10%."
Dr. Sarah Patel
Primary Care Physician, Heartland Medical Group, Rural Kansas
Simple 3-Step Process
Discovery and Customization
We audit your current workflows, EHR integrations, and patient interaction patterns to design a chatbot blueprint tailored to your practice's unique needs—no cookie-cutter templates here.
Secure Development and Training
Our engineers build the system with HIPAA encryption from day one, training the AI on your anonymized data and protocols to ensure accurate, compliant responses.
Deployment and Optimization
We launch on your website and portals, monitor performance for the first 30 days, and refine based on real patient interactions for optimal 24/7 support.
Why We're Different
What's Included
Common Questions
How does your chatbot ensure HIPAA compliance for patient data?
We architect every layer with HIPAA in mind, using end-to-end encryption for all data in transit and at rest. The system logs every interaction for audits, and we conduct regular penetration testing. Unlike generic bots, ours is built without third-party dependencies that could introduce vulnerabilities—ensuring PHI is handled only within your secure ecosystem. We've helped practices pass OCR audits seamlessly, with zero incidents in our deployments.
Yes, we specialize in deep integrations with major EHRs like Epic, Cerner, and Athenahealth. Our custom APIs allow the bot to query patient histories securely and even update records, such as confirming appointment details. This eliminates manual data entry, saving your staff up to 10 hours weekly. We start with a workflow audit to map exact connections, ensuring no disruptions to your operations.
What happens when a patient query is too complex for the AI?
The chatbot is designed with escalation logic: It recognizes limits in queries involving urgent symptoms or legal matters and seamlessly transfers to your on-call staff via integrated messaging or phone. For example, if a patient describes chest pain, it prompts emergency advice and alerts your team instantly. This hybrid approach maintains high resolution rates—over 80% automated—while prioritizing patient safety.
How quickly can we deploy the chatbot for our practice?
From initial consultation to live deployment, most practices see results in 4-6 weeks. This includes customization, testing with sample patient scenarios, and staff training. For urgent needs, we offer an accelerated path focusing on core features like appointment handling. Post-launch, we provide 24/7 monitoring for the first month to iron out any kinks, ensuring smooth adoption without overwhelming your team.
Is this solution scalable as our patient volume grows?
Absolutely—our enterprise-grade architecture is built on scalable cloud frameworks that handle spikes, like during seasonal illnesses, without downtime. We design it to support from 100 to 10,000+ monthly interactions, with auto-scaling resources. As your practice expands, we can add features like advanced analytics or voice capabilities, all without rebuilding from scratch. Clients report seamless growth, maintaining 99.9% uptime even at peak loads.
What kind of support do you provide after deployment?
Our partnership doesn't end at launch. We offer ongoing maintenance, including monthly performance reviews and AI retraining based on new protocols or feedback. Dedicated support via a healthcare-specialized team ensures quick resolutions—average response under 2 hours. Plus, we provide custom dashboards for your admins to monitor and tweak behaviors, empowering your practice to own and evolve the system independently.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.