Stop Missing After-Hours Freight Inquiries Deploy a Custom AI Chatbot That Handles Loads 24/7
In the fast-paced world of trucking, 85% of customer inquiries arrive outside standard hours, yet most fleets lose up to 30% of potential hauls to delayed responses. Our enterprise-grade chatbot ensures zero downtime, capturing every lead before competitors can.
Join 250+ trucking businesses with round-the-clock customer support
The "After-Hours Inquiry" Problem
Drivers inquiring about reefer load availability at midnight, only to hit voicemail and miss out on high-paying spot market opportunities
Shippers needing urgent ETAs during weekends, leading to lost contracts
Overloaded dispatch teams missing backhaul leads from out-of-state brokers, resulting in empty return miles and reduced equipment utilization rates
Delays in confirming delivery windows, frustrating repeat customers and eroding trust
Competitors snagging emergency LTL freight reroutes because your lines are silent after 5 PM, leading to lost revenue from urgent consolidation shipments
Inaccurate load status updates via ELD systems causing cascading delays in cross-country OTR hauls, inflating dwell times at shipper docks
Build Your Tailored AI Chatbot for Uninterrupted Trucking Support
With over a decade in logistics AI, we've empowered fleets like yours to eliminate response gaps, drawing from proven integrations with TMS systems.
Why Choose Us
Trucking isn't a 9-to-5 operation—it's a relentless cycle of loads, routes, and deadlines. Our custom customer support chatbot at AIQ Labs is engineered from the ground up to mirror your exact workflows. No off-the-shelf templates. We train it on your fleet data, from real-time GPS tracking to DOT compliance rules, ensuring it speaks the language of haulers and shippers. This isn't just automation; it's like having an extra dispatcher who never sleeps, handling inquiries with industry-leading precision and escalating complex issues to your team without a hitch. Result? Your operation runs smoother, capturing every opportunity in a market where seconds count.
What Makes Us Different:
Capture Every Haul with 24/7 Intelligence
Zero Missed Leads After Dark
Zero Missed Leads After Dark: In trucking, a delayed response can mean losing a $5,000 reefer backhaul to a rival carrier during peak produce season. Our chatbot responds in seconds to TMS-integrated rate requests or load board postings, boosting lead capture by 40% and ensuring your fleet achieves 95% utilization year-round.
Elevated Customer Satisfaction Scores
Elevated Customer Satisfaction Scores: Shippers expect instant ETAs for hazmat loads, just like they expect on-time PODs. With round-the-clock answers to GPS tracking and rerouting queries via ELD integration, your Net Promoter Score climbs—our clients see a 35% uplift in repeat business within 6 months, turning one-off dry van hauls into loyal partnerships.
Streamlined Dispatch Without the Burnout
Streamlined Dispatch Without the Burnout: Dispatchers juggle IFTA-compliant calls like a convoy in rush hour traffic. Our AI offloads routine queries on detention fees and lumper services, freeing your team for high-value decisions like optimizing deadhead miles. Fleets report 25% faster resolution times for cross-dock operations, reducing overtime by 15 hours weekly and keeping drivers on the road, not waiting.
What Clients Say
"We were dropping calls every night from brokers checking reefer loads for Midwest produce runs—our old IVR system just couldn't keep up with off-hour spikes. Since AIQ Labs built our chatbot, we've cut missed inquiries by 50%, and it's integrated right into our Samsara ELD data for real-time HOS updates. Last quarter alone, that meant 15 extra OTR runs we wouldn't have gotten, adding $75K in revenue."
Mike Harlan
Operations Manager, Swift Freight Logistics
"After a big 3PL client complained about weekend delays on flatbed bookings for construction steel, we needed something reliable 24/7. The custom bot from AIQ Labs handles everything from axle weight confirmations to hazmat placard questions without us lifting a finger. It's saved us about 10 hours a week on routine TMS queries, and our response time is now under 2 minutes—clients notice the difference in our on-time delivery rates."
Sarah Kline
Customer Service Lead, Apex Trucking Co.
"Integrating this chatbot with our McLeod routing software was a game-changer for OTR drivers asking about weather-related detours on I-80 corridors. No more frantic emails at 3 AM during winter storms. We've seen a 20% drop in support tickets for reefer temp alerts, and the handover to our team is seamless via API. Worth every penny for keeping our fleet moving and avoiding $2K daily detention claims."
Tom Reyes
Fleet Director, Horizon Carriers
Simple 3-Step Process
Discovery and Mapping
We dive into your trucking operations—analyzing TMS data, common inquiry patterns, and pain points like after-hours load confirmations—to blueprint a chatbot that fits your routes perfectly.
Custom Build and Training
Our engineers code from scratch, training the AI on your fleet's specifics: from I-80 delays to LTL quoting. It's rigorously tested to handle peak-season surges without breaking a sweat.
Deployment and Optimization
We launch with full integration to your systems, monitor performance like a hawk, and tweak based on real hauls—ensuring 99.9% uptime and continuous improvement for your growing fleet.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with our existing TMS software?
We start by auditing your current Transportation Management System, whether it's Oracle or a custom setup, then build secure, two-way API connections. This allows the chatbot to pull live data like load statuses or ETAs directly. For a mid-sized fleet like yours, integration typically takes 2-4 weeks, with zero disruption to operations. We've done this for carriers using McLeod and TMW, ensuring data flows seamlessly—like syncing a trailer to its cab—while maintaining full security protocols to protect sensitive route info.
Can it handle complex queries about freight regulations?
Absolutely. We train the AI on your specific compliance needs, including FMCSA hours-of-service rules or hazmat classifications. It can reference updated regs in real-time and even link to your internal policies. One trucking client used it to answer 80% of DOT-related questions autonomously, reducing legal escalations by 25%. It's not just rote responses; the system learns from your past interactions, much like a veteran compliance officer, ensuring accuracy even for nuanced cross-state hauls.
What if a customer needs to speak to a human dispatcher?
The chatbot is designed for smooth escalation. When it detects complexity—like a urgent reroute due to weather—it summarizes the conversation and notifies your on-call dispatcher via SMS or Slack, including all details. This handover happens in under 30 seconds. In practice, for a fleet handling OTR routes, this cut escalations by 60%, freeing your team for critical decisions while keeping customers satisfied—no dropped balls in the relay.
Is the chatbot available on mobile for drivers and shippers?
Yes, it's fully responsive across devices, including apps for iOS and Android. Shippers can query from their phone during loading, and drivers get quick status checks via text integration. We optimize for trucking's mobile reality, where 70% of interactions happen on the go. Setup includes branded interfaces that match your fleet's look, and it's tested for low-bandwidth scenarios, like remote highways, ensuring reliability from coast to coast.
How secure is the data handled by the chatbot?
Security is paramount in logistics, so we use enterprise-grade encryption (AES-256) for all data in transit and at rest, compliant with GDPR and trucking-specific standards like those from the ATA. Access is role-based, and we conduct regular audits. For one carrier, this meant safeguarding sensitive load manifests without a single breach. Think of it as a locked trailer—your info stays protected, with audit logs for every interaction to meet insurance and regulatory demands.
How much does a custom chatbot cost for a trucking company?
Pricing is tailored to your fleet size and needs, starting around $15,000 for a basic setup with core integrations, scaling to $40,000+ for advanced features like predictive routing. This includes development, training, and three months of support. Unlike subscriptions that drain $2,000/month, you own it outright, with ROI often in 4-6 months through captured leads. We provide a detailed quote after discovery, focusing on your volume of 500+ monthly inquiries to maximize value.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.