Stop Juggling Client Metrics Across Siloed Tools Gain Unified Visibility into Your MSP Operations
In the fast-paced world of managed services, 85% of MSPs report data silos as a top barrier to scaling client relationships and profitability. Our custom dashboards consolidate your ticketing, billing, and SLA data into one enterprise-grade interface, empowering data-driven decisions that boost retention by up to 30%.
Join 150+ businesses with unified data insights driving 25% faster client onboarding
The "Data Fragmentation" Problem
Scattered client health metrics, such as RMM uptime and PSA ticket volumes, across disconnected ticketing systems like ConnectWise and monitoring tools like Kaseya
Delayed SLA breach detection, with vendors like SolarWinds and ServiceNow requiring manual aggregation of MTTR and incident reports
Inaccurate billing cycles due to siloed time-tracking in tools like Harvest and resource allocation data from Autotask
Overlooked upsell opportunities as client usage patterns, like endpoint deployments and cloud resource scaling, remain buried in separate CRMs such as HubSpot or Salesforce
Team burnout from chasing fragmented alerts in NOC tools instead of providing proactive advisory on client cybersecurity postures
Compliance risks during SOC 2 audits from inconsistent visibility into multi-client security postures across tools like Microsoft Intune and vendor-specific logs
Custom-Built Dashboards: Tailored for MSP Precision
With over a decade of engineering enterprise systems for service providers, we've helped 50+ MSPs transform chaotic data into strategic assets.
Why Choose Us
At AIQ Labs, we don't deploy off-the-shelf widgets. We engineer bespoke dashboards that mirror your MSP workflow—from RMM integrations to PSA billing. Picture this: a central hub where your NOC team spots anomalies before they escalate, while executives track MRR growth in real time. Our approach starts with auditing your existing stack, then builds a unified layer using advanced frameworks for scalability. No more flying blind through client escalations or quarterly reviews. We deliver production-ready interfaces that evolve with your service catalog, ensuring you stay ahead in a competitive landscape.
What Makes Us Different:
Unlock Actionable Insights That Scale Your MSP
Elevate Client Retention with Proactive Monitoring
Elevate Client Retention with Proactive Monitoring: Real-time dashboards provide crystal-clear visibility into client uptime via RMM integrations and PSA ticket resolution times. MSPs using our systems report a 28% reduction in churn within the first year, as account teams deliver value-added insights on threat landscapes during quarterly business reviews, turning reactive support into trusted advisory partnerships focused on MDR (Managed Detection and Response) strategies.
Accelerate Revenue Growth Through Data-Driven Upsells
Accelerate Revenue Growth Through Data-Driven Upsells: Track usage patterns, such as endpoint growth and bandwidth utilization, across your client base to identify expansion opportunities. Our clients see a 35% increase in cross-sell success rates over six months, with automated alerts highlighting when a client's endpoint count in tools like NinjaRMM justifies premium security add-ons like EDR (Endpoint Detection and Response).
Streamline Operations and Reduce Technician Overhead
Streamline Operations and Reduce Technician Overhead: Consolidate alerts from multiple NOC sources and KPIs like engineer utilization rates into a single pane, slashing time spent on report hunting by 45% and enabling faster incident triage. This frees your team to focus on high-touch client engagements, such as customized cybersecurity audits, improving overall service delivery without adding headcount in a competitive MSP talent market.
What Clients Say
"Before AIQ's dashboard, we were piecing together client reports from ConnectWise, Kaseya, and our internal PSA every month—it was a nightmare during Q4 peak seasons with 250+ incidents. Now, our SLA compliance is visible at a glance via real-time MTTR tracking, and we've cut resolution times by two days on average for our 200-client portfolio. It's like having a command center for our NOC operations, helping us maintain 99.5% uptime SLAs."
Sarah Jenkins
Operations Director at TechGuard MSP, a mid-sized firm managing 500 endpoints per client
"Implementing their custom setup integrated our Autotask billing with SolarWinds monitoring data seamlessly, including automated time-entry syncing. Last quarter, we spotted a billing discrepancy in under-billed MDR services early and recovered $15K across 50 clients. The real-time KPIs have made our quarterly business reviews with clients far more credible, backed by usage trend visualizations that close deals 20% faster."
Mike Rivera
CEO of Nexus IT Services, specializing in cloud migration for SMBs
"As a growing MSP with 15 remote engineers, we struggled with fragmented metrics across tools like TeamViewer and Zendesk. AIQ built us a dashboard that tracks engineer utilization and client CSAT scores in one view, integrating seamlessly with our PSA. It's boosted our Net Promoter Score from 65 to 82 in six months, without the usual API integration headaches, allowing us to scale to 300 clients without proportional staff increases."
Lisa Chen
CTO at SecureNet Providers, a cybersecurity-focused MSP serving enterprise clients
Simple 3-Step Process
Discovery and Audit
We dive into your current tools and workflows, mapping out data silos specific to your MSP operations like ticket volumes and client SLAs.
Custom Design and Build
Our engineers craft a tailored dashboard prototype, integrating your preferred APIs and incorporating AI for predictive insights on client health.
Deployment and Optimization
We roll out the system with full training, then refine based on usage data to ensure it scales as your client base grows.
Why We're Different
What's Included
Common Questions
How do your custom dashboards integrate with our existing MSP tools?
We specialize in deep, two-way integrations with platforms like ConnectWise Manage, Kaseya VSA, and Microsoft Intune. Our process begins with a thorough audit of your stack to identify key data points, such as ticket statuses and device inventories. Using robust API frameworks, we pull in real-time data without disrupting your operations. For instance, one MSP client saw their dashboard sync billing from Autotask directly with monitoring alerts, reducing manual reconciliation by 50%. This isn't superficial linking—it's a unified data layer built to handle the volume and velocity of MSP environments, ensuring reliability even during high-traffic incidents.
What makes your dashboards different from off-the-shelf options like those in Tableau or Power BI?
Off-the-shelf tools are powerful for general analytics but fall short for MSP-specific needs, like multi-tenant isolation or real-time SLA tracking. At AIQ Labs, we custom-build everything to fit your exact workflow— no generic templates forcing you to adapt. For example, we incorporate AI to predict client churn based on usage trends, something pre-built dashboards can't natively do without heavy customization. Our solutions are owned assets, scalable without licensing fees spiking, and we've helped MSPs consolidate five tools into one interface, cutting costs by 40% while improving decision speed. It's engineering tailored to your client-relationship model, not a one-size-fits-all product.
How long does it typically take to build and deploy a custom dashboard for an MSP?
Timelines vary by complexity, but most MSP projects wrap in 6-8 weeks from discovery to go-live. We start with a two-week audit to map your data flows, followed by three weeks of prototyping and integration testing. The final two weeks cover deployment, training, and tweaks based on your feedback. A recent project for a 150-client MSP integrated their PSA and RMM in under seven weeks, delivering immediate value through automated KPI dashboards. Factors like the number of data sources influence this, but our agile approach ensures quick wins early, like a basic SLA view in the first sprint, keeping your team engaged without prolonged downtime.
Can these dashboards handle data from multiple clients without security risks?
Absolutely—security is paramount for MSPs managing sensitive infrastructures. We implement role-based access with multi-tenant architecture, ensuring each client's data remains isolated while allowing aggregated views for your operations. Using encryption at rest and in transit, plus compliance with standards like SOC 2, our dashboards prevent cross-contamination. One client, handling healthcare MSP services, praised how we segregated PHI data across 50 tenants without a single breach. Regular audits and audit logs track access, giving you peace of mind during compliance reviews. This setup not only protects but also streamlines reporting for client-specific audits.
What kind of support do you provide after the dashboard is built?
Our partnership extends beyond deployment with comprehensive post-launch support. We offer a 90-day optimization period with bi-weekly check-ins to refine metrics based on usage. Ongoing maintenance includes quarterly updates to align with tool evolutions, like new API features in your RMM. For a mid-sized MSP, this meant evolving their dashboard to include AI-driven capacity forecasting after initial rollout, boosting efficiency further. Access to our engineering team via Slack ensures quick resolutions, and we provide training resources for your staff. Ultimately, it's about sustaining the value, turning your dashboard into a long-term asset that grows with your business.
How do you ensure the dashboards provide actionable insights for MSP decision-making?
Actionability comes from designing around your pain points, not just raw data display. We prioritize KPIs like mean time to resolution and client utilization rates, enhanced with AI for predictive alerts—flagging potential escalations before they hit. During discovery, we collaborate to define thresholds, such as alerting on 95% SLA compliance drops. A client used this to proactively upsell storage to a client nearing capacity, adding $20K in revenue. Visualizations include drill-downs and benchmarks against industry standards, like CompTIA's MSP averages, empowering your team to make informed calls on resource allocation and client strategies without guesswork.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.