Stop Losing Customers to Slow Responses and Missed Orders Automate Your Customer Communications Effortlessly
Imagine saving 15 hours a week on emails and texts while boosting customer satisfaction by 30%. That's the real ROI we're talking about here.
Join 250+ coffee shops with streamlined comms and happier regulars
The "Chaotic Customer Flow" Problem
Juggling endless texts and calls for latte pickup times during the 7-9 AM rush
Forgetting to confirm catering orders or loyalty rewards
Manual updates on seasonal menu changes, like switching to pumpkin spice lattes, wasting barista time
Overwhelmed by feedback emails after peak hours
Inconsistent promos leading to missed upsell opportunities
Struggling with nut allergy inquiries about pastries via texts, DMs, and phone calls
Our Custom-Built AI Communication System Tailored for Your Coffee Shop
We've helped over 100 food service spots ditch the chaos, and we're ready to do the same for you.
Why Choose Us
Let's be honest, running a coffee shop means your phone's blowing up with order tweaks, questions about that new oat milk latte, and complaints about a long line. Here's the thing: we build a unified AI system that handles all customer comms automatically, integrated right into your POS and loyalty app. No more subscriptions stacking up. You're probably thinking, 'Will it fit my workflow?' Absolutely—it's custom-coded for your exact setup, from morning rush alerts to evening promo blasts. We turn those frantic pings into seamless, personalized interactions that keep customers coming back.
What Makes Us Different:
Unlock Real Time and Cost Wins for Your Shop
Save 15 Hours a Week on Manual Messaging
Save 15 Hours a Week on Manual Messaging: Picture this: instead of your baristas pausing mid-shift to reply to 50 daily texts about oat milk latte pickup times, our AI sends instant confirmations with estimated brew times. That's like adding an extra barista without the payroll hit. Shops using this see a 40% drop in admin time during peak hours, freeing you to focus on perfect espresso pulls and welcoming regulars.
Boost ROI with 25% More Repeat Visits
Boost ROI with 25% More Repeat Visits: Automated follow-ups like 'Hey, loved your cortado—here's 10% off next pour-over' turn one-offs into habits. We've seen coffee spots recover $5K monthly in lost revenue from forgotten loyalty nudges on bagel add-ons. It's not magic; it's targeted comms that feel personal, driving efficiency and loyalty without extra effort, especially during slow afternoons.
Cut Costs by Ditching Multiple Apps
Cut Costs by Ditching Multiple Apps: Say goodbye to juggling text services for order alerts, email tools for promo blasts, and chat apps for reservation confirmations that cost you $200+ a month. Our single, owned system replaces them all, saving you thousands yearly while scaling with your shop's growth—like handling holiday brunch surges. Efficiency gains mean less stress and more time innovating seasonal specials.
What Clients Say
"Before AIQ, we'd spend mornings just catching up on customer texts about bagel and brew pickup times—lost a ton of time during the 7 AM rush. Now, automated replies handle 80% of it, including allergy flags, and our repeat orders for signature lattes jumped 22% in three months. It's like having an extra barista who never calls in sick."
Maria Gonzalez
Owner, Brew Haven Coffee Roasters in Seattle
"I was skeptical about automating promos, but their system sends tailored offers based on what customers order, like discounts on avocado toast after a flat white. We saved 12 hours a week on follow-up emails during lunch rushes, and feedback from regulars has been great—no more generic blasts. ROI showed up in the first month with better tips on pour-overs and 15% fewer no-shows for catering pickups."
Jamal Patel
General Manager, Urban Grind Cafe in Chicago
"Dealing with allergy questions about gluten in our scones was a nightmare—scattered notes from texts and calls everywhere. The custom AI flags them instantly via text and pulls safe menu details, like dairy-free options. Cut our response errors by half in just two weeks, and customers feel safer ordering muffins. Honestly, it's transformed our small shop's vibe during family brunch hours."
Sarah Lee
Co-Owner, Daily Drip Roasters in Portland
Simple 3-Step Process
Discovery and Mapping
We dive into your coffee shop's daily flow— from POS integrations to peak-hour texts— to pinpoint exactly where comms are bottlenecking your team.
Custom Build and Test
Our engineers craft your AI system from scratch, testing it with real scenarios like order confirmations, then refine based on your feedback for a perfect fit.
Launch and Optimize
We roll it out seamlessly, train your team in under an hour, and monitor for the first month to tweak for even better efficiency and customer joy.
Why We're Different
What's Included
Common Questions
How does this automation handle high-volume rushes in my coffee shop?
Great question—rushes are the heartbeat of coffee life, right? Our custom AI is built to scale effortlessly, processing hundreds of texts or emails per hour without missing a beat. It prioritizes urgent queries like order changes while queuing others. For example, during a busy morning, it auto-sends 'Your latte's almost ready' updates via your POS integration. We've tuned it for shops like yours, ensuring 99% uptime even on Black Friday lines. Plus, it's all owned by you, so no surprise fees when volumes spike. The result? Your team stays focused on steaming milk, not screens, saving those precious hours.
Will this work with my existing POS system like Toast or Square?
Absolutely, and that's where our builder approach shines. Unlike generic tools that force awkward fits, we create deep, two-way integrations tailored to your setup. Say you use Square—we pull real-time order data to automate confirmations or suggest add-ons like pastries. It took us just two weeks for a similar cafe, and now their system syncs flawlessly. You're not locked into brittle connections; everything's custom-coded for reliability. This means less manual entry, fewer errors, and a smoother workflow that boosts your efficiency from open to close.
What kind of time savings can I really expect?
Let's get specific: most coffee shops we work with reclaim 10-15 hours weekly. Think about it— no more baristas typing replies during the 8 AM surge or owners sifting through evening voicemails. Our AI handles routine stuff like 'Is my order ready?' or 'Any decaf options?' instantly. One client cut their comms time by 70%, redirecting it to training staff on new brews. The ROI? Payback in 2-3 months through reduced labor costs and higher customer throughput. It's quantifiable: we track it via your dashboard, showing exact hours saved and productivity lifts.
Is the system secure for handling customer data like allergies?
Security is non-negotiable in food service, especially with sensitive info like nut allergies. We build with enterprise-grade encryption and comply with standards like GDPR and PCI for payments. Your data stays in a fortified, custom environment—no shared servers risking breaches. For instance, allergy queries trigger secure, templated responses without storing unnecessary details. We've audited systems for cafes dealing with health regs, ensuring peace of mind. Customers trust you more when responses are prompt and private, which our setup guarantees without the vulnerabilities of pieced-together apps.
How personalized can the communications get?
As personal as your best barista's memory. Our AI analyzes past orders to craft messages like 'Sarah, your usual caramel macchiato is waiting—extra foam as always.' It's not creepy; it's thoughtful, using data from your loyalty program to boost relevance. Shops report 35% higher engagement rates this way, turning casuals into dailies. We customize the tone to match your shop's vibe—warm and quirky for a hipster spot, straightforward for a chain. Built just for you, it evolves with feedback, ensuring every touchpoint feels one-on-one without the manual hassle.
What if I need changes after launch?
We're in it for the long haul, not a one-and-done setup. Post-launch, we provide hands-on optimization for the first 30 days, tweaking based on your real usage—like adjusting promo timing for afternoon slumps. Ongoing, your owned system means simple updates via our support portal, or we can engineer bigger changes affordably. A client recently added seasonal latte alerts in under a day. No vendor lock-in; you control it, with our expertise just a call away to keep efficiency humming as your menu or team evolves.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.