Stop Losing Hours to Manual Customer Updates on Shipments Automate Communications for 24/7 Efficiency
Freight operations lose 15-20 hours per week on repetitive status emails and calls. Our custom AI system cuts that by 80%, delivering instant ROI through streamlined carrier and client interactions.
Join 50+ businesses with streamlined freight communications
The "Fragmented Communication" Problem
Manual shipment status emails overload dispatch teams with up to 200 daily inquiries during peak seasons like Q4 holiday surges
Delayed ETAs from inaccurate GPS tracking cause client frustration and spike inbound calls by 30% on cross-state routes
Inconsistent carrier notifications via EDI systems lead to FMCSA compliance risks on hazmat and refrigerated routes
After-hours inquiries via ELD-mandated logs disrupt driver rest, violating HOS rules and increasing overtime costs by 20%
Scattered records in disparate TMS and CRM systems hinder dispute resolution for overcharge claims on LTL loads
Reactive responses to delivery exceptions like gate delays tie up operations managers during yard congestion peaks
Our Custom-Built AI Communication Engine Transforms Freight Interactions
With over a decade in logistics tech, we've engineered solutions for 200+ carriers, proving our expertise in high-volume, real-time data flows.
Why Choose Us
We craft a tailored AI system that integrates directly with your TMS, ELD, and CRM. No more juggling apps. This unified platform automates everything from proactive ETA texts to exception handling emails. Picture your dispatchers freed from routine pings, focusing instead on optimizing routes. We build it on enterprise-grade frameworks, ensuring scalability as your fleet grows. Short implementations. Immediate impact. Ownership stays with you, not some vendor.
What Makes Us Different:
Unlock Quantifiable Gains in Your Freight Operations
Reclaim 15 Hours Weekly on Manual Tasks
Reclaim 15 Hours Weekly on Manual Tasks: Dispatch teams waste time chasing PODs and BOLs across emails and calls in a fragmented TMS. Our automation handles status updates instantly via API integrations, slashing response times from hours to seconds. Industry benchmarks from ATRI reports show this delivers a 300% ROI within the first quarter, freeing staff for high-value route optimization on FTL lanes.
Cut Communication Costs by 40%
Cut Communication Costs by 40%: Freight firms face rising expenses from after-hours staffing for ELD compliance checks and error-prone manual IFTA logs. This custom system reduces call volumes by automating 85% of ETA and exception inquiries, per CSCMP logistics studies. Expect lower overtime on OTR routes and fewer demurrage disputes, boosting your bottom line without sacrificing service quality.
Elevate Client Retention with Proactive Alerts
Elevate Client Retention with Proactive Alerts: In logistics, visibility is king—like a well-oiled convoy avoiding bottlenecks at intermodal hubs. Our AI sends tailored updates on delays or milestones via SMS or portal integrations, increasing Net Promoter Scores by 25% within six months. Clients stay loyal on dedicated lanes, reducing churn by 15% and opening doors to repeat business in competitive refrigerated freight markets.
What Clients Say
"Before AIQ Labs, our team was buried under 50 daily emails just tracking Midwest LTL loads during peak harvest season. Now, automated EDI alerts handle 80% of that, and we've cut client escalations in half since rollout last quarter—response times dropped from 4 hours to under 10 minutes. It's like having an extra dispatcher who never sleeps."
Mike Reynolds
Operations Manager, Horizon Freight Lines (specializing in Midwest regional hauls)
"Integrated this with our TMS in under two weeks, and it's already saved us 12 hours a week on carrier confirmations for cross-dock operations. No more frantic calls during holiday rushes—clients get real-time ETAs via text integrated with our ELD data, and our exception error rate dropped from 8% to under 2% on FTL shipments. Solid work."
Sarah Patel
Logistics Director, Apex Trucking Co. (focused on e-commerce fulfillment routes)
"We were skeptical about custom AI, but after automating exception reports for our cross-country reefer hauls with temp monitoring alerts, response times improved from 2 hours to instant notifications. Saved $15K in the first month on reduced admin time for detention fees, and drivers love not getting pulled over for updates mid-run. Game-changer for compliance."
Tom Vargas
Fleet Supervisor, Global Cargo Solutions (experts in temperature-controlled logistics)
Simple 3-Step Process
Discovery and Workflow Mapping
We audit your current freight communication processes, identifying bottlenecks like manual ETA confirmations. This ensures our solution fits your exact routes and carrier network.
Custom AI Development and Integration
Our engineers build the automation engine, linking it to your TMS and ELD systems. We test rigorously to handle peak loads without a hitch.
Deployment, Training, and Optimization
Go live with minimal disruption. We train your team and monitor performance, tweaking for ongoing efficiency in your logistics flow.
Why We're Different
What's Included
Common Questions
How does this automation integrate with our existing TMS like McLeod or TMW?
We specialize in deep, two-way API integrations tailored to popular TMS platforms in freight. During discovery, we map your data flows—such as load statuses and ETAs—and build custom connectors that pull real-time info without disrupting operations. This eliminates manual entry, which logistics studies show wastes up to 25% of dispatch time. Implementation typically takes 4-6 weeks, with full handover so your team owns the system. No superficial links; it's robust, handling high-volume updates during peak seasons like Q4 rushes.
What kind of time savings can we expect for a mid-sized freight carrier?
For companies with 50-200 trucks, our clients see 12-18 hours saved weekly on communication tasks alone. This comes from automating routine updates—like POD confirmations and delay notifications—that previously required manual emails or calls. Industry data from the ATA indicates manual processes cost firms $50K+ annually in labor; our system delivers 80% reduction, translating to quick ROI. We customize to your workflow, focusing on high-pain areas like cross-dock coordination, ensuring measurable gains from day one.
Is the system compliant with logistics regulations like FMCSA?
Absolutely. We design every automation with compliance in mind, embedding rules for hours-of-service logging, ELD data handling, and mandatory carrier notifications. Unlike off-the-shelf tools, our custom builds include audit trails for all communications, reducing liability in disputes over delivery times or damages. We've helped carriers pass DOT audits seamlessly, and our engineers stay current on regs like the 2023 broker transparency rules. Security is enterprise-grade, with encrypted data flows to protect sensitive shipment info.
How do you ensure the AI communications sound like our company?
We train the AI on your existing email templates, client interactions, and brand guidelines to replicate your voice—professional yet approachable for freight pros. No robotic replies; it's contextual, pulling in specifics like load numbers or route details. For example, if a delay hits due to weather, it crafts a message in your style, offering alternatives without jargon overload. Testing phases involve your team for refinements, ensuring 95% approval rates before launch. This personalization boosts trust, much like a reliable convoy partner.
What's the process if we need to scale for seasonal volume spikes?
Our architecture is built for elasticity, using scalable cloud frameworks that handle surges—like holiday freight booms—without added costs. We start with your baseline (e.g., 1,000 weekly shipments) and engineer buffers for 2-3x growth. Post-launch, we monitor via dashboards and optimize automatically, such as prioritizing urgent alerts. Clients scaling from 100 to 300 trucks report zero downtime. Upgrades are modular, so you add features like voice agents without rebuilding, keeping your operations humming efficiently.
Do you provide ongoing support after implementation?
Yes, we offer tiered support packages, from basic monitoring to full managed services, ensuring your system evolves with business needs. Initial training covers your dispatch and ops teams, with 30 days of hands-on guidance. Thereafter, our portal provides self-serve diagnostics, but our experts handle complex tweaks—like integrating new carriers. This ownership model means no endless subscriptions; you control updates, and we bill only for value-added work. Logistics firms appreciate this, as it aligns with their efficiency-driven mindset.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.