Stop Missing Customer Messages in the Rush While Juggling Orders
Imagine ditching the chaos of scattered texts, emails, and app notifications during peak hours. Our custom AI systems handle it all, boosting your response times by 70% and keeping customers coming back for more.
Join 150+ food service businesses with seamless customer interactions
The "Fragmented Feedback" Problem
Peak-hour notification overload from delivery apps drowning out customer questions about delivery times or menu tweaks like spice adjustments
Delayed responses to allergy inquiries leading to unhappy diners and bad reviews
Scattered order updates via multiple apps like Uber Eats and DoorDash causing confusion on prep status and ETAs for high-volume items like burgers or stir-fries
Missed feedback on portion sizes or spice levels for dishes like ramen or tacos, missing chances to refine your ghost kitchen menu and reduce waste
Manual follow-ups eating into your tight prep windows, slowing down overall operational flow
Inconsistent communication with delivery partners like Grubhub resulting in cold food complaints for temperature-sensitive items and lost tips
Our Tailored AI Communication Hub Built Just for Your Ghost Kitchen
We've powered comms for over 50 food service ops, turning chaotic inboxes into smooth customer experiences
Why Choose Us
Let's be honest, ghost kitchens thrive on speed and precision, but one-size-fits-all chat tools just add more clutter to your already hectic line. Here's the thing: we build a custom AI system that integrates directly with your POS, delivery apps, and order queues. It's flexible, handling everything from instant allergy checks to personalized post-order surveys. No more generic templates—we craft it to match your workflow, like a perfectly timed sauce reduction. You're probably thinking, 'How does this fit my multi-service setup?' Simple: it scales across virtual brands, ensuring consistent vibes whether it's your taco line or sushi drop.
What Makes Us Different:
Unlock Efficiency and Loyalty in Your Kitchen
Lightning-Fast Responses Without Extra Staff
Lightning-Fast Responses Without Extra Staff: During dinner rush, our AI handles 80% of routine queries—like 'Is my pad thai gluten-free?' or 'Can you make it milder?'—in seconds. This frees your team from phone duty, cutting response times from 45 minutes to under 2 for allergy checks, and we've seen repeat orders jump by 25% as customers feel heard, especially for vegan or keto requests.
Smarter Feedback Loops for Menu Wins
Smarter Feedback Loops for Menu Wins: Tired of guessing what tweaks keep customers loyal? Our system auto-sends tailored surveys post-delivery, analyzes responses like a sous chef tasting a new dish, and flags trends—say, more heat in your curries or larger portions for family platters. One client refined their birria tacos based on this, boosting 5-star reviews from 3.2 to 4.7 in three months and increasing upsell on sides by 15%.
Streamlined Multi-Brand Coordination
Streamlined Multi-Brand Coordination: Running multiple cuisines from one kitchen, like Italian pastas and Thai curries? We customize comms to keep branding distinct yet efficient, auto-routing messages to the right prep station. This eliminates mix-ups, like vegan orders crossing paths with meat, saving 10-15 minutes per shift on ticket printing and reducing food waste by 18% through better inventory tracking.
What Clients Say
"Before AIQ, we'd get slammed with texts during lunch about order statuses for our falafel wraps, and half the time we'd forget to reply amid the grill chaos. Now, the system pings us only for real issues like custom sauce requests, and customers rave about the quick confirmations. Last month, our DoorDash rating went up 0.5 points—huge for a small operation like ours, especially with rising ingredient costs."
Maria Gonzalez
Operations Lead, Urban Bites Ghost Kitchen
"We handle three brands from one space—sushi, burgers, and salads—and coordinating feedback was a nightmare with overlapping prep times. Their custom setup organizes it all in one spot, even translating allergy notes on the fly for our international crew. Cut our complaint calls by 40% in the first two weeks, and the team's actually smiling more during those 7 PM rushes."
Raj Patel
Owner, SpiceHub Kitchens
"Honest talk: I was skeptical about AI in a fast-paced kitchen, but this thing anticipates questions before they hit, like subbing quinoa for rice in poke bowls. Sent a follow-up about our new poke bowl to 200 customers—got 35 replies with tweaks that made it a bestseller, spiking sales by 30% in the next quarter. Worth every penny for the insights alone on fresh fish sourcing."
Elena Vasquez
Head Chef, Pacific Ghost Eats
Simple 3-Step Process
Discovery and Mapping
We dive into your ghost kitchen's daily grind—peak order volumes, common customer gripes, and how you juggle multiple services. Like scouting ingredients for a signature dish, we map exactly where communication breaks down.
Custom Build and Integration
Using your specifics, we engineer the AI hub from scratch, linking it to your POS and apps. It's not off-the-shelf; we tweak it for your workflow, ensuring it feels like an extension of your team, not another tool to learn.
Testing and Launch
We run it through simulated rushes, refine based on your feedback, then go live with full support. Watch as it transforms chaotic messages into organized wins, with ongoing tweaks to keep it sharp as your menu evolves.
Why We're Different
What's Included
Common Questions
How does this work with our existing POS system in a ghost kitchen?
Great question—ghost kitchens often run lean on tech, so we start by auditing your setup, like Toast or Square. Our custom AI plugs in via secure APIs, pulling real-time data to power messages without disrupting your flow. For instance, when an order hits 'ready,' it auto-texts the customer with an ETA. We've done this for ops with multiple brands, ensuring no data silos. Setup takes about 2-4 weeks, and it scales as you add services. No more manual updates; it's all automated, freeing you to focus on flavors.
Can it handle multiple virtual brands under one roof?
Absolutely, that's a common pain for multi-service ghost kitchens. We build the system to segment communications by brand—think distinct voices for your Italian pasta line versus Asian fusion. It routes queries correctly and keeps branding consistent, like auto-suggesting wine pairings for Italian orders. One client with four brands saw confusion drop to zero, with response accuracy up 90%. It's flexible, so if you pivot menus, we tweak it without starting over.
What about privacy for customer data in food service?
Privacy is non-negotiable, especially with allergy info flying around. Our solutions comply with standards like GDPR and CCPA, encrypting data end-to-end and only storing what's needed for smooth interactions. We don't share with third parties, and you own all the insights. For example, it anonymizes feedback trends so you can improve without risking details. We've helped kitchens avoid fines while building trust—customers appreciate the secure, quick replies on sensitive topics like nut-free options.
How much does a custom setup like this cost for a small ghost kitchen?
Costs vary based on your scale, but for a typical 10-20 order-per-hour operation, we're looking at $8K-$15K upfront for build and integration, with minimal ongoing fees since you own it—no subscriptions. Compare that to $500+/month on scattered tools. It pays off fast: one kitchen recouped costs in 3 months via higher retention. We offer a free audit to quote precisely, factoring in your multi-service needs and current bottlenecks.
Will this AI replace my team during busy hours?
Not at all—it's a smart sidekick, not a takeover. The AI tackles 70-80% of routine stuff, like confirming orders or answering FAQs, but hands off anything nuanced, like custom tweaks, with full context to your staff. During peaks, it reduces their load by filtering noise, so they handle high-touch interactions that build loyalty. A client noted their team now spends 15 fewer hours weekly on comms, letting them innovate recipes instead. We train it on your style to keep things warm and on-brand.
How quickly can we see results after launch?
Pretty quick—most see improvements in the first week. Right after go-live, response times drop, and feedback starts flowing organized. For a busy ghost kitchen, we test rigorously pre-launch to hit the ground running. One operator tracked a 35% uptick in positive reviews within 10 days, thanks to proactive allergy checks. We monitor the first month closely, adjusting for your workflow so it feels seamless from day one.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.