Stop Losing Patients to Communication Breakdowns Reclaim Control with Custom AI-Driven Patient Interactions

How does your solution ensure HIPAA compliance for orthodontic communications?

HIPAA is non-negotiable in patient care, especially with sensitive ortho records like bite scans. We embed compliance from the foundation: all data transmissions use AES-256 encryption, access is role-based with multi-factor authentication, and every interaction logs for audits. Unlike off-the-shelf tools that bolt on security, our custom builds are audited by certified experts. For instance, we've integrated with systems like Epic to handle PHI securely, reducing breach risks by 95%. Your practice gets a dedicated compliance checklist during onboarding, ensuring alignment with OCR guidelines without slowing workflows.

Yes, integration is our core strength. We create deep, bidirectional APIs that pull real-time data from your EHR—think syncing patient demographics, treatment plans, and appointment statuses directly into communication flows. For Dolphin users, we've built connectors that automate progress note sharing via secure portals, cutting manual entry by 80%. It's not superficial; we map your exact workflows to avoid data mismatches. During discovery, we assess your setup and deliver a prototype within two weeks, ensuring zero disruption to ongoing braces cases.

Customization is key to matching the individuality of each patient's smile journey. We tailor reminders to specifics: for Invisalign users, AI sends alignment tips mid-cycle; for traditional braces, it flags potential irritation spots post-adjustment. Using your historical data, the system learns patterns—like higher no-shows in teens—and adjusts timing or channels accordingly. One client saw a 45% drop in missed wire checks after we personalized based on school schedules. It's flexible: choose voice for elderly patients or texts for millennials, all within your branded template.

Results hit fast because we focus on high-impact quick wins. Within the first week post-launch, automated reminders alone can reduce no-shows by 25-30%, based on our ortho benchmarks. Full integration takes 4-6 weeks, but we phase it: start with core messaging, then layer in portals and analytics. A recent practice reported 20% more completed surveys in month one, boosting retention insights. Our approach minimizes downtime—parallel running with your old system ensures continuity during the 18-24 month treatment arcs typical in orthodontics.

Absolutely, scalability is engineered in. Our architecture uses cloud-native frameworks that handle spikes, like back-to-school surges in aligner consults, without performance dips. For multi-site practices, we enable centralized dashboards with location-specific customizations—e.g., regional compliance tweaks. We've scaled a three-location chain from 800 to 2,500 patients, maintaining 99% message delivery rates. Ownership means you control expansions, adding modules like voice agents as you grow, without per-user fees eating into margins.

Post-build support is ongoing and proactive, not just tickets. Your team gets hands-on training via customized sessions, plus a 24/7 monitoring dashboard to catch issues early. We assign a dedicated healthcare AI specialist for quarterly reviews, optimizing based on metrics like patient engagement rates. Unlike subscription models with upsell pressure, our maintenance is flat-fee and includes updates for new regs, like evolving telehealth rules. Clients report 40% less admin time year-over-year, with us handling tweaks for things like seasonal promo campaigns.