Stop Losing Hours to Manual Customer Onboarding in Your Freight Operations Automate It with Custom AI Built for Your Routes and Loads
Freight companies waste an average of 15 hours per week on repetitive onboarding tasks like carrier verification and contract entry. Our custom AI solutions cut that down by 80%, delivering an ROI of 300% in the first year through streamlined workflows and reduced errors.
Join 250+ businesses with seamless, error-free onboarding
The "Freight Onboarding" Problem
Endless Manual Verification of Shippers and Carriers: Cross-checking MC/DOT numbers, W-9 forms, and carrier authority via FMCSA databases
Compliance Delays from Paper-Based Contract Reviews: Manual audits of broker-carrier agreements, rate confirmations, and HAZMAT endorsements
Fragmented Data Entry Across TMS and CRM Systems
Bottlenecks in Route and Load-Specific Profile Setup: Configuring lane-specific profiles for reefer loads, flatbed hauls, and intermodal transfers
Error-Prone Insurance and Capacity Document Handling: Mismanaging COI uploads, verifying coverage limits for $1M auto liability, and tracking carrier equipment fleets
Delayed Activation for High-Volume LTL Shipments: Slow pallet-level consolidations and dock scheduling for less-than-truckload networks
Revolutionize Your Onboarding with Tailored AI Automation
With over a decade of experience optimizing logistics workflows for SMB freight firms, we've streamlined onboarding for companies handling everything from LTL to full truckloads.
Why Choose Us
At AIQ Labs, we don't slap together off-the-shelf tools. We engineer custom AI systems that integrate directly with your TMS, CRM, and carrier databases. Imagine a digital co-pilot that auto-verifies shipper credentials, extracts key terms from contracts using OCR and NLP, and populates load profiles in seconds. This isn't generic automation—it's precision-engineered for your freight routes, compliance needs, and volume spikes. Short on time? We map your exact workflow first. Then build. Result: Onboarding that scales with your hauls, not against them.
What Makes Us Different:
Unlock Efficiency Gains That Drive Your Bottom Line
Reclaim 15+ Hours Weekly on Manual Tasks
Reclaim 15+ Hours Weekly on Manual Tasks: Freight teams drown in verifying MC numbers, scanning BOLs, and chasing e-signatures on rate agreements. Our AI automates FMCSA lookups and OCR scanning, freeing ops staff for high-value routing decisions on key lanes. Industry benchmarks from ATA show a 75% drop in carrier onboarding time, turning weeks into days—enabling 20% higher load throughput without adding headcount.
Accelerate ROI with 300% Returns in Year One
Accelerate ROI with 300% Returns in Year One: Manual errors in load tendering cost freight firms up to $50K annually in demurrage disputes and carrier claims. By automating compliance checks on HAZMAT docs and real-time data syncs between TMS and ERP, we slash those risks. Clients achieve payback in 4-6 months, with efficiency gains compounding as volumes grow—like upgrading from spot market bids to contracted lane efficiencies that cut empty miles by 15%.
Boost Productivity by 60% in Carrier Activation
Boost Productivity by 60% in Carrier Activation: No more waiting on email chains for insurance certs or capacity proofs from load boards like DAT. AI flags issues in real-time, auto-escalates to approvers via workflow integrations, and syncs with your TMS for instant visibility. This means faster activations during peak seasons like Q4 retail rushes, reducing idle trucks by 25% and capturing more spot freight opportunities before competitors snag them on Truckstop.com.
What Clients Say
"Before AIQ Labs, onboarding a new carrier meant our team spending two full days chasing COIs, double-checking DOT authority via FMCSA, and verifying equipment for our Midwest reefer lanes. Now, it's under an hour with automated scans and alerts, and we've eliminated errors that used to delay our Chicago-to-Dallas runs. Saved us about 10 hours a week, letting us book 15% more loads."
Mike Harlan
Operations Manager, Midwest Freight Haulers (Specializing in Temperature-Controlled Produce Transport)
"We handle 500+ LTL shipments monthly across our Eastern network, and manual profile setups for dock receipt verifications were killing our velocity during peak e-commerce surges. Their custom AI integrated with our McLeod TMS overnight, automating contract pulls from EDI feeds and compliance checks on BOLs. Dropped our activation time from 5 days to 1, eliminated compliance fines, and hit ROI in just three months with 40% faster shipment tenders."
Sarah Kline
Logistics Director, Eastern Cargo Solutions (LTL Consolidator for Retail Distribution)
"As a smaller broker in ag transport, we couldn't afford delays in shipper onboarding during harvest season for grain loads—manual entry of load specs from emails was a nightmare. AIQ built us a system that auto-populates specs from email attachments, verifies capacities against USDA databases, and flags rate discrepancies. It's like having an extra dispatcher; freed up 12 hours weekly for my crew to focus on competitive bids on the spot market, boosting our margins by 18%."
Tom Reyes
Freight Broker, Agri-Logix Transport (Independent Broker for Bulk Agricultural Hauls)
Simple 3-Step Process
Workflow Audit and Customization
We dive into your current onboarding process—mapping carrier verifications, contract flows, and TMS integrations. This ensures the AI fits your exact freight operations like a custom-fitted trailer.
AI System Build and Integration
Our engineers code your bespoke automation, linking AI for document analysis and data syncs to your tools. Testing mimics real hauls to guarantee zero disruptions.
Deployment and Optimization
Go live with training for your team. We monitor for the first month, tweaking for peak loads and compliance updates, ensuring sustained efficiency gains.
Why We're Different
What's Included
Common Questions
How does this automation handle varying freight types like LTL versus FTL?
Our custom AI is tailored to your mix— for LTL, it prioritizes multi-stop route profiling and palletization data; for FTL, it focuses on full-load capacity and backhaul matching. We start with a deep audit of your shipment logs to build models that adapt seamlessly. This means no one-size-fits-all; it's engineered for your fleet's realities, reducing setup errors by 90% and speeding activations during peak hauls. Clients in mixed fleets report 40% faster onboarding without missing a beat on diverse loads.
What integrations do you support with our existing logistics software?
We integrate deeply with TMS leaders like Oracle Transportation Management, SAP TM, or even niche tools like Rose Rocket. Our two-way APIs handle data flows for carrier profiles, shipment histories, and compliance docs without custom middleware. For example, we can pull live rates from your load board and push verified onboardings directly into dispatch queues. This eliminates silos, cutting manual re-entry that wastes 10-15 hours weekly in most freight ops. We've done this for 50+ SMBs, ensuring zero downtime during rollout.
How secure is the AI for handling sensitive carrier and shipper data?
Security is non-negotiable in freight, so we build with enterprise-grade encryption (AES-256) and SOC 2 compliance from the ground up. Data stays within your controlled environment—no cloud leaks. AI processes docs via secure OCR without storing originals unless you specify, and all audits log access for FMCSA traceability. We've navigated regulated setups for brokers dealing with hazmat loads, preventing breaches that could cost $100K+ in fines. Your data ownership means no third-party risks, just robust protection tailored to logistics vulnerabilities.
What's the typical timeline for implementing this onboarding automation?
For most freight companies, we deliver a MVP in 4-6 weeks after our initial workflow audit. This includes building, testing against your sample loads, and a soft launch. Full optimization takes another 2-4 weeks as we refine for edge cases like international carriers. Unlike cookie-cutter tools that drag on, our engineering-first approach gets you live fast— one client went from RFP to processing 200 onboardings weekly in under two months, reclaiming 20 hours of admin time immediately.
Can this scale if our shipment volume doubles next quarter?
Absolutely—our systems are designed for elasticity, handling spikes from 500 to 5,000 onboardings monthly without performance dips. We use scalable cloud architectures (if opted) or on-prem setups that auto-scale with your growth. For instance, during a client's harvest rush, we stress-tested to manage 300% volume surges, maintaining 99.9% uptime. This future-proofs your ops, avoiding the crashes that hit 60% of scaling freight firms on rigid tools.
How do you ensure ongoing maintenance and updates for compliance changes?
We provide a dedicated support phase post-launch, with quarterly reviews to adapt for regs like ELD mandates or new FMCSA rules. Updates are proactive—our AI monitors regulatory feeds and pushes seamless patches. No vendor lock-in; you own the code, so tweaks cost a fraction of rebuilding. A broker we worked with updated for e-CMV filing in days, not weeks, keeping their 1,000-carrier network compliant without halting ops. This hands-off reliability saves you 5-10 hours monthly on manual checks.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.