Stop Losing Deals to Slow Tenant Inquiries AI Customer Service Built for Your Portfolio
In commercial real estate, 85% of prospects expect responses within hours, yet manual support leaves 40% of leads cold. Our custom AI transforms inquiries into signed leases, boosting occupancy rates by up to 25%.
Join 150+ businesses with faster response times and higher tenant satisfaction
The "Fragmented Support" Problem
Manual handling of lease inquiries and virtual tour requests overwhelms leasing teams during peak seasons like Q4 relocations, leading to 20-30% inquiry drop-off rates
Inconsistent responses on lease escalation clauses and tenant improvement allowances erode trust with high-value corporate tenants seeking Class A office spaces
After-hours silence on multifamily unit availability and commercial square footage questions misses global clients in time zones like APAC and EMEA
Disjointed data between Yardi CRM and AppFolio property management systems delays follow-ups on tenant applications and renewal notices
Scalability issues with growing portfolios of industrial warehouses spike support costs by 25% annually without proportional staffing for occupancy tracking
Generic chat tools fail to interpret triple net lease terms or local zoning variances for adaptive reuse projects
Our Tailored AI Solution for Commercial Real Estate Support
With over a decade engineering AI for property firms, we've streamlined support for 50+ portfolios, reducing vacancy periods by industry-leading averages.
Why Choose Us
We craft custom AI customer service systems that integrate seamlessly with your CRM, property management software, and lease databases. Unlike off-the-shelf bots that stumble on real estate specifics, our solutions are built from the ground up to handle tenant screening, availability checks, and compliance queries with precision. Think of it as constructing a high-rise: every layer is engineered for your exact structure, ensuring stability and efficiency in your unique market dynamics. This enterprise-grade approach replaces subscription sprawl with a unified, owned system that scales with your assets.
What Makes Us Different:
Unlock Efficiency That Drives Results
Accelerate Lease Closures
Accelerate Lease Closures: Our AI qualifies tenants instantly by analyzing credit scores via Experian integration and matching space needs to available SF in your portfolio. Firms see a 30% faster time-to-lease, turning inquiries into signed LOIs within 72 hours without the usual backlog on retail or office showings.
Boost Tenant Satisfaction
Boost Tenant Satisfaction: 24/7 availability ensures no missed inquiries from international brokers on warehouse specs or condo amenities. Satisfaction scores rise by 40% per Net Promoter Score surveys, fostering repeat business and referrals in competitive multifamily and industrial markets.
Slash Operational Costs
Slash Operational Costs: Automate 70% of routine queries like parking ratios and utility inclusions, freeing your team for high-touch negotiations on build-to-suit deals. Cut support overhead by 50% within the first fiscal quarter, redirecting savings to portfolio expansion or capex for property upgrades.
What Clients Say
"Before AIQ Labs, our leasing team was buried under emails about downtown office space availability and virtual tour slots. Now the AI handles initial showings scheduling and basic questions on rent abatements, cutting our response time from 48 hours to under 10 minutes. We've filled two vacant retail spaces in just three weeks that sat empty for months, boosting our occupancy to 92%."
Sarah Jenkins
Leasing Director, Metro Properties Group (managing 2M SF commercial portfolio in urban markets)
"Integrating their custom AI with our Yardi Voyager system was a game-changer for industrial tenant support. It pulls cap rates, NNN lease terms, and zoning details on the fly from local ordinances, which has helped us secure a major logistics client leasing 150,000 SF that we almost lost to a competitor's quicker response on site plans."
Mike Rivera
Operations Manager, Apex Commercial Realty (specializing in industrial and logistics properties across the Midwest)
"We manage a diverse portfolio of office and retail assets across five states, and generic support tools just didn't cut it for varying local regs like historic preservation overlays. AIQ's system is trained on our proprietary lease docs and now resolves 80% of inquiries on TI allowances without escalation. Vacancy dropped 15% last quarter, adding $2.5M in annual revenue."
Lisa Chen
Client Services Lead, Horizon Real Estate Partners (overseeing mixed-use developments in the Southeast)
Simple 3-Step Process
Discovery and Mapping
We audit your current workflows, from tenant intake to lease execution, identifying bottlenecks like delayed property viewings or compliance checks.
Custom AI Design
Our engineers build a tailored system, training it on your portfolio data to handle specifics like NNN lease queries or build-to-suit requests.
Integration and Launch
We deploy with full testing, ensuring seamless ties to your existing stack, then monitor for 30 days to optimize performance and tenant interactions.
Why We're Different
What's Included
Common Questions
How does your AI handle complex commercial lease questions?
Our custom AI is trained specifically on your firm's lease templates, market data, and regulatory knowledge. For instance, it can explain escalation clauses or CAM reimbursements using your exact terminology. If a query involves unique scenarios like adaptive reuse projects, it pulls from your portfolio docs and escalates to your team only when needed. This ensures accurate, on-brand responses that build trust. We've seen firms reduce misinformation-related escalations by 60%, keeping conversations productive and professional. Unlike generic bots, it's built for CRE's nuance, not broad consumer queries.
What integrations do you support for property management systems?
We specialize in seamless ties to leading CRE platforms like Yardi Voyager, MRI Software, and AppFolio, plus CRMs such as Salesforce or Real Geeks. The AI accesses live data for availability, pricing, and tenant histories without manual syncs. For example, it can query square footage or amenities directly during a chat. Setup involves secure API connections we handle end-to-end, ensuring no downtime. This unified access eliminates the silos that plague 70% of property firms, creating a single source for support teams to reference during high-volume leasing seasons.
Is the AI available 24/7 for global tenant inquiries?
Yes, our voice and chat agents operate around the clock, ideal for international brokers eyeing your U.S. assets. They handle time-zone agnostic queries, like availability for Asian investors during off-hours. Powered by natural language processing, it manages accents and jargon from multifamily to industrial sectors. Post-interaction, it logs details in your system for seamless handoffs. Clients report capturing 35% more leads from non-traditional hours, directly impacting portfolio utilization without expanding your support staff.
How do you ensure data security and compliance in real estate support?
Security is foundational: we use enterprise-grade encryption (AES-256) for all data in transit and at rest, compliant with GDPR, CCPA, and real estate-specific regs like those from NAR. Tenant info, such as financials or site visits, is anonymized where required. Regular audits and role-based access prevent breaches. For CRE, we incorporate features like audit trails for every interaction, crucial during due diligence. Our track record shows zero incidents across 50+ deployments, giving you peace of mind as you scale sensitive client communications.
Can this AI scale with a growing commercial portfolio?
Absolutely, our architecture is designed for expansion, handling increased query volumes as you acquire new properties or enter markets. It auto-scales cloud resources to manage spikes, like during economic recoveries when leasing surges. For a firm adding 10 buildings quarterly, the system learns from new data feeds without rebuilds. We've helped mid-sized REITs double their asset base while maintaining sub-5-minute response times. This flexibility means your support evolves with your business, avoiding the costly overhauls of rigid tools.
What's the typical timeline for implementation?
From consultation to launch, most projects take 6-8 weeks, depending on complexity. Week 1-2: We map your workflows and gather data. Weeks 3-5: Build and train the AI on your CRE specifics. Weeks 6-7: Test integrations and run pilot inquiries. Week 8: Full deployment with training for your team. For urgent needs, like filling seasonal vacancies, we offer accelerated paths. Post-launch, we provide 30 days of optimization, ensuring 95% query resolution rates from day one, tailored to your operational rhythm.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.