Stop Losing Sales to Slow, Inconsistent Customer Service Deploy a Custom AI Assistant That Handles Inquiries 24/7 Like Your Best Rep
Imagine slashing response times from hours to seconds, boosting customer satisfaction by 30% during Black Friday rushes, and freeing your team from repetitive queries—all with an AI built exactly for your store's workflow.
Join 250+ businesses with 24/7 support that turns browsers into buyers
The "Fragmented Support" Problem
Overwhelmed Support During Seasonal Peaks Like Black Friday or Holiday Rush, Handling 5x Spike in Cart Abandonment Inquiries
Inconsistent Responses Across E-commerce Channels: Chat, Email, Social DMs, and SMS Leading to Brand Confusion
Lost Sales from Unanswered Post-Purchase Queries on Delivery Delays or Product Fit Issues
High Costs of Onboarding Seasonal Staff
Struggling with Trend-Driven Customer Expectations from Viral Social Media Campaigns or Influencer Drops
Manual Order Status Checks Eating Team Time Amid High-Volume Tracking for Multi-Carrier Shipments
Tailored AI Support for Your E-commerce Flow
We've built intelligent systems for over 100 retail brands, handling everything from flash sale chaos to personalized upsell chats.
Why Choose Us
Let's be honest, off-the-shelf chatbots treat every store like a generic warehouse. They miss the nuances of your inventory quirks or seasonal promotions. At AIQ Labs, we craft a custom "Intelligent Assistant" Customer Support Chatbot from the ground up. Trained on your product data, past interactions, and unique workflows, it resolves issues like checking stock for limited-edition drops or guiding returns during peak returns season. No brittle plugins—just a seamless, owned system that integrates deeply with your Shopify or WooCommerce setup, handing off complex cases to humans only when needed. You're probably thinking, 'Will it really fit my store?' That's why we start with your exact needs, building flexibility for trends like same-day delivery demands.
What Makes Us Different:
Unlock Your Store's True Potential
Lightning-Fast Query Resolution
Your AI handles 70% of inquiries instantly—think real-time order status checks via integrated tracking APIs or effortless size swaps from your sizing charts—freeing your team for high-value tasks like personalized upselling during holiday rushes. Result? CSAT scores jump 25% within the first quarter, turning one-time impulse buyers into loyal repeat customers with higher lifetime value.
Seamless Scaling for Seasonal Surges
No more panicking over Cyber Monday traffic or Prime Day overloads. Our custom AI absorbs spikes, managing thousands of chats without downtime, while adapting to trends like viral TikTok-driven demands for limited-edition drops. Save 40% on temp hires compared to last season and watch conversion rates climb by 15% during peaks, with seamless integration into your Shopify or WooCommerce backend.
Personalized Experiences That Drive Sales
Built for your unique workflow, the AI pulls from your product catalog and CRM data to suggest alternatives during stockouts—like recommending similar styles in sustainable fabrics—or personalized bundles based on browsing history and past purchases. It's like having a personal shopper for every customer—boosting average order value (AOV) by 20% in under 60 days without manual effort, directly impacting your bottom line.
What Clients Say
"Before AIQ's custom bot, our holiday support was a nightmare—tickets piled up from delayed shipments during peak sales, and we lost 12% in potential upsells to frustrated customers. Now, it handles 60% of queries on its own, like instant tracking for express UPS deliveries or returns processing, and our team's focused on strategy. Response times dropped from 2 hours to under a minute last Black Friday, boosting our repeat purchase rate by 18%."
Sarah Chen
Customer Success Manager, UrbanThreads Apparel (Online Fashion Retailer)
"We run a boutique e-com store with seasonal trends changing weekly, like flash sales on viral accessories. Their AI integrates perfectly with our inventory system via API, answering fit questions for new arrivals and suggesting on-trend bundles based on real-time sales data. We cut our support costs by 35% in just three months, and customers rave about the quick, spot-on help that matches our brand's vibe."
Mike Rivera
Operations Lead, TrendWave Accessories (E-commerce Jewelry Brand)
"Generic tools couldn't keep up with our multi-channel sales—email, live chat, Instagram DMs, and even WhatsApp for international customers. AIQ built something tailored that syncs everything across platforms, even pulling customized return policies for cross-border orders with duties. We've seen a 28% drop in escalations since launch three months ago, and it's all ours with no ongoing subscriptions, saving us thousands in scaling fees."
Emily Patel
E-commerce Director, FreshHarvest Goods (Direct-to-Consumer Organic Foods Store)
Simple 3-Step Process
Discovery & Mapping
We dive into your store's support pain points—like peak-season bottlenecks or common refund queries—and map them to a custom AI blueprint that fits your workflow seamlessly.
Build & Train
Our engineers code your AI from scratch, training it on your product data, past chats, and brand tone to handle real scenarios like stock checks or promo upsells.
Deploy & Optimize
We integrate it live with your e-com platform, monitor performance during your next trend wave, and tweak for perfection—ensuring it scales without a hitch.
Why We're Different
What's Included
Common Questions
How does your AI handle seasonal spikes in e-commerce support?
Here's the thing: Retail peaks like holiday sales can overwhelm any team. Our custom AI is built to scale effortlessly, processing thousands of queries per hour without added costs. We design it around your specific patterns—say, Black Friday surges in order tracking—by integrating directly with your inventory and shipping APIs. In one project for a fashion retailer, it managed a 5x traffic jump, resolving 75% of inquiries autonomously. We monitor and fine-tune post-launch to ensure it adapts to your trends, keeping response times under 30 seconds even at peak.
Will the AI sound like my brand's voice?
Absolutely, and that's what sets us apart. Off-the-shelf bots sound robotic, but we train yours on your past support chats, product descriptions, and style guide. For a home goods store we worked with, it picked up their warm, folksy tone for queries about custom upholstery returns. The result? Customers felt like they were chatting with a store associate, boosting satisfaction by 22%. We iterate during build to nail that authenticity, ensuring it fits your e-com vibe perfectly.
What if a query is too complex for the AI?
You're probably thinking about those tricky cases, like international shipping disputes. Our system is smart about handoffs—it seamlessly transfers the full context to your human team via a unified dashboard, without customers repeating themselves. In a recent deployment for an electronics retailer, escalations dropped 40% because the AI resolved most pre-handover steps, like verifying warranty details. We customize thresholds based on your workflow, so humans only step in for high-value interactions.
How do you integrate with my e-commerce platform?
Integration is where we shine—no superficial plugins here. We create deep, two-way API connections to platforms like Shopify, BigCommerce, or Magento, pulling live data for accurate responses on stock, orders, or promotions. For a beauty brand client, this meant instant availability checks during a viral product launch, preventing oversells. The whole setup takes 4-6 weeks, and since it's custom-built, it owns your data without relying on third-party subscriptions. Post-launch, we ensure it's robust against updates or trend shifts.
What's the ROI for a mid-sized e-com store?
Let's be honest, support costs add up fast in retail. Our clients typically see payback in 3-6 months through reduced staffing needs and higher conversions. One apparel SMB cut query handling time by 50%, saving $15K annually on part-time hires, while personalized suggestions lifted average order value by 18%. We focus on your metrics—like cart recovery during sales—to deliver tangible wins, not vague promises. It's all about building an asset that grows with your business.
Can the AI help with proactive customer engagement?
Yes, beyond reactive support, we embed proactive features tailored to e-com. Think automated nudges for at-risk customers, like 'Your order ships tomorrow—need tracking?' during delays, or trend-based alerts like 'New arrivals matching your last purchase.' For a gadget store we built for, this recovered 12% of abandoned carts via chat. We design these based on your customer journey, integrating with email and SMS for a full omnichannel approach that feels natural, not pushy.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.