Stop Missing Critical Client Inquiries After Hours With Our 24/7 AI Customer Support Chatbot
Imagine your engineering team wrapping up a long day on the job site, only to know that leads for structural steel bids or HVAC consultations are still flowing in—handled instantly, 24/7. No more lost opportunities from after-hours gaps, capturing every query that could turn into a multimillion-dollar contract.
Join 150+ businesses with round-the-clock client support
The "After-Hours Inquiry" Problem
Clients calling about urgent site changes, like rebar delivery delays or scaffold adjustments, after 5 PM, only to hit voicemail and risk project downtime
Missed emails on weekend reviews of CAD specs for CNC-machined manufacturing prototypes, leading to production errors
Field engineers bogged down by repetitive questions on material lead times for steel beams or concrete pours
Lost bids because international clients query during your off-hours about MEP system integrations or modular prefab timelines
Supply chain delays in raw materials like gypsum board or aluminum extrusions unaddressed overnight, frustrating fabrication partners
Compliance questions on OSHA standards or ASTM engineering specs piling up during plant shutdowns for maintenance
Round-the-Clock AI Support, Built for Your Workflow
We've engineered solutions for engineering firms facing real-world pressures, from tight deadlines to regulatory hurdles
Why Choose Us
Let's be honest—your engineering firm thrives on precision, but customer support often feels like the weak link in the chain. Here's the thing: our custom Customer Support Chatbot is designed from the ground up for construction and manufacturing pros like you. Trained on your project docs, CAD files, and industry specs, it delivers instant answers 24/7. No more scrambling to check order statuses or quote delivery times after hours. We're talking a seamless integration with your tools—think Procore, AutoCAD, or ERP systems—ensuring every interaction feels like an extension of your team. You're probably thinking, 'Will it handle complex queries?' Absolutely. It escalates tricky engineering dilemmas to your experts while resolving 70% of routine issues on its own. Built for your business, not some off-the-shelf template.
What Makes Us Different:
Capture Every Opportunity Without the Wait
Never Miss a Lead, Day or Night
Picture this: a potential client pings about custom steel fabrication specs for a high-rise at midnight. Our chatbot responds instantly, qualifying the lead with details on weld tolerances and scheduling a follow-up—turning what could be a missed opportunity into a <span class="gradient">$500K contract</span>. Engineering firms using this see a 35% uptick in captured inquiries during off-hours, keeping your pipeline full even when crews are off-site.
Boost Client Satisfaction with Field-Tested Reliability
In the high-stakes world of construction, delays in confirming formwork setups or HVAC compliance cost real money. Our AI handles routine checks—like verifying rebar quantities or permit statuses for zoning approvals—freeing your engineers for on-site problem-solving. Clients get answers faster than a crane lift, leading to <span class="gradient">95% satisfaction rates</span> and repeat business that feels as solid as reinforced concrete.
Scale Support Without Scaling Headcount
You're juggling multiple job sites with earthmoving phases and manufacturing runs for precast panels—adding support staff isn't feasible amid labor shortages. This chatbot scales effortlessly, managing spikes in queries during RFI-heavy bidding seasons without extra hires. We've seen firms cut response times from hours to seconds for questions on bolt grades or sealant specs, reclaiming <span class="gradient">20+ hours weekly</span> for your team to focus on what matters: delivering projects on time and under budget.
What Clients Say
""Before AIQ's chatbot, we'd lose track of after-hours questions on our interstate bridge project bids, like girder span calculations—clients just moved on to competitors. Now, it handles 80% of our structural spec inquiries overnight, including load-bearing queries, and we closed two extra deals last quarter worth over $1.2 million on elevated walkways. It's like having an extra civil engineer who's always on call.""
Marcus Hale
Senior Civil Project Manager, Apex Bridge Engineering Co.
""Our 24/7 sheet metal manufacturing line for ductwork was bottlenecked during night shifts by queries on alloy grades. The chatbot integrates perfectly with our ERP inventory system, answering lead time questions on laser-cut parts instantly. Response rates jumped from 60% to 98% within the first month, and we've cut client follow-ups by half—no more frantic morning catch-ups on prototype tolerances.""
Lena Torres
Operations Director, ForgeTech Precision Manufacturing
""Dealing with international suppliers for our commercial HVAC designs meant constant time zone headaches on duct sizing and pressure testing compliance. This AI setup caught a critical query on ASHRAE standards at 3 AM from a Dubai partner, which led to a quick adjustment in airflow specs and saved us from a $150K rework on the installation phase. It's practical, reliable, and tailored exactly to our BIM workflow.""
Raj Patel
Lead Mechanical Engineer, Structura HVAC Innovations
Simple 3-Step Process
Discovery and Customization
We dive into your engineering workflows, from bid management to site compliance, to tailor the chatbot to your exact needs—no cookie-cutter setups here.
Integration and Training
Our team connects it to your tools like ERP and project software, training the AI on your docs for spot-on responses to manufacturing or construction queries.
Deployment and Optimization
Go live with 24/7 monitoring; we refine based on real interactions, ensuring it evolves with your projects for peak performance.
Why We're Different
What's Included
Common Questions
How does the chatbot handle technical engineering questions?
Our chatbot is custom-trained on your firm's specific data, including CAD files, project specs, and past RFIs. For instance, if a client asks about load-bearing capacities for a steel beam, it pulls from your structural database to provide accurate details or escalates to an engineer if needed. We've seen it resolve 75% of technical queries without human input, much like a digital extension of your drafting table. It's built to understand industry jargon—think tolerances, ASTM standards, or BIM models—so responses feel precise and professional, not generic. And since it's integrated with your tools, it can even generate quick visuals or attach relevant docs, saving your team hours on routine explanations.
Can it integrate with our existing construction management software?
Absolutely— we specialize in deep, two-way integrations with platforms like Procore, Autodesk, or your ERP system. No superficial connections that break under pressure. For example, when a client inquires about a job site's progress, the chatbot queries your project dashboard in real-time to report on milestones, like concrete pours or framing completion. This eliminates manual logins and ensures data accuracy. We've done this for firms handling multi-site builds, reducing update requests by 60%. It's all custom-coded to fit your workflow, so it feels like a natural part of your operations, not an add-on.
What about after-hours or weekend support for global projects?
That's the core strength: 24/7 availability means no gaps, even for overseas clients querying during your downtime. Imagine a fabrication partner in Asia asking about alloy specs at your 2 AM— the AI responds instantly, referencing your inventory and quoting lead times. It qualifies the need, logs it in your CRM, and alerts your team for morning review. Engineering firms with international bids report capturing 40% more opportunities this way. We monitor performance around the clock, optimizing for your peak query times, like bidding seasons or shutdown periods, ensuring every lead is nurtured without you lifting a finger.
Is the chatbot secure for handling sensitive project data?
Security is non-negotiable in construction and manufacturing, so we build with enterprise-grade protections from the start. Data is encrypted end-to-end, compliant with standards like GDPR and industry regs for engineering docs. For example, when sharing site plans or compliance certs, access is role-based and audited. Our in-house platforms have handled regulated voice AI without breaches, and we conduct regular penetration testing. Clients in high-stakes fields like infrastructure praise how it safeguards IP while enabling quick shares—think secure links to BIM models that expire after viewing. You own the system, so no third-party risks from rented tools.
How much does customization cost, and what's the ROI timeline?
We tailor pricing to your firm's scale—starting around $15K for a full build, depending on integrations like your PM software. But let's talk ROI: most engineering clients see payback in 4-6 months through captured leads and time savings. One firm avoided $200K in lost bids by handling after-hours queries, while another reclaimed 15 engineer-hours weekly from routine support. It's an investment in ownership, not subscriptions—your chatbot scales with growth without recurring fees spiking. We provide a detailed projection during consultation, based on your query volume and project types, so you know exactly how it boosts your bottom line.
Will it escalate to human support when needed?
Yes, intelligently— the AI detects complexity, like nuanced discussions on seismic retrofits, and seamlessly hands off to your team via email, Slack, or direct call scheduling. It summarizes the chat history for context, so no rehashing. In practice, this happens for only 25% of interactions, keeping your engineers focused on high-value work. For a manufacturing client, this meant faster resolutions on prototype tolerances, cutting escalation time by 50%. We fine-tune thresholds based on your preferences, ensuring the balance feels right—like a smart foreman knowing when to call in the supervisor.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.