Stop Losing Freight Bookings to After-Hours Silence Deploy 24/7 AI Support That Captures Every Shipment Inquiry
In an industry where 85% of customer contacts happen outside 9-5, our custom chatbots ensure zero missed opportunities, boosting response times by 70% and lifting customer satisfaction scores to industry-leading levels.
Join 250+ businesses with round-the-clock customer engagement
The "After-Hours Inquiry" Problem
Missed shipment tracking requests during night shifts, resulting in 20-30% of after-hours POD confirmations going unanswered and risking cargo claims
Delayed rate quote responses for LTL shipments, causing 15-25% loss in bookings to competitors during peak seasons
Overloaded dispatch teams handling routine queries on load status and detention fees, diverting focus from critical backhaul planning
Compliance gaps in after-hours documentation requests, such as missing ELD logs or HAZMAT manifests, leading to potential DOT fines
Customer frustration from unaddressed delivery status updates, especially for cross-dock transfers or final-mile exceptions
Revenue leaks from ignored weekend inquiries on freight rerouting, such as temp deviations for reefer trailers, forfeiting up to 10% of ad-hoc revenue
Enterprise-Grade Customer Support Chatbot Built for Freight Operations
With over a decade architecting AI for logistics giants, AIQ Labs delivers proven, scalable systems that integrate seamlessly with your TMS and CRM.
Why Choose Us
Freight companies operate in a relentless cycle of tight deadlines and global time zones. Our custom chatbots act as your always-on dispatch hub, trained on your routing protocols, carrier agreements, and real-time load data. No more dropped balls on cross-border inquiries or holiday surges. We build from the ground up, ensuring the bot speaks your language—freight-specific terms like PODs, BOLs, and demurrage—while escalating complex issues to your team without friction. This isn't a plug-and-play tool; it's a tailored extension of your operations, engineered for 99.9% uptime and zero tolerance for errors in high-stakes logistics.
What Makes Us Different:
Capture Every Freight Opportunity Around the Clock
Never Miss a Lead in Volatile Markets
Never Miss a Lead in Volatile Markets: In transportation, timing is everything—like a truck idling at a dock, lost inquiries cost real money. Our 24/7 chatbot responds instantly to rate requests or load board postings, capturing 40% more LTL and FTL bookings during off-hours—within 30 seconds—and reducing churn by addressing delays before they escalate into cargo disputes.
Boost Efficiency Like Optimizing a Full Truckload
Boost Efficiency Like Optimizing a Full Truckload: Routine queries bog down your team, much like empty miles eat into margins. Automate status checks, POD requests, and detention billing inquiries, slashing support tickets by 60% in the first quarter and allowing dispatchers to focus on route optimization—proven to cut operational costs by 25% in similar TMS-integrated deployments.
Elevate Satisfaction to Carrier-Grade Standards
Elevate Satisfaction to Carrier-Grade Standards: Customers expect real-time visibility, akin to GPS tracking on every haul. Our bots provide instant updates on ETAs, exceptions, and lane deviations, plus proactive alerts for weather delays, driving Net Promoter Scores up 35 points while ensuring compliance with FMCSA hours-of-service rules through accurate, auditable ELD responses.
What Clients Say
"Before AIQ's chatbot, we'd lose half our weekend inquiries on reefer loads—customers just went elsewhere. Now, it's handling ETAs, temp checks, and setpoint adjustments 24/7, and we've seen a 28% uptick in repeat business from brokers in the last quarter alone, adding $150K in secured loads."
Marcus Hale
Operations Director, SwiftFreight Logistics (Reefer Division)
"Integrated it with our McLeod TMS in under two weeks, and it's already fielding 150+ queries daily on load statuses and cross-border clearances without a hitch. Cut our after-hours phone costs by 40%, and drivers love the quick handoffs for urgent reroutes during peak holiday volumes."
Elena Vargas
Customer Service Manager, TransGlobal Carriers (International Freight)
"We deal with international time zones constantly, and the old voicemail setup was killing us on Asia-Pacific lanes. This bot pulls shipment data directly from our TMS and even generates BOLs on the fly—saved us from a major dispute last month by resolving a POD discrepancy at 3 AM during a typhoon reroute."
Raj Patel
Fleet Supervisor, Apex Freight Solutions (Global Operations)
Simple 3-Step Process
Discovery and Integration Mapping
We audit your freight workflows, TMS data flows, and pain points to design a chatbot that fits your exact operation—like plotting the optimal route before dispatch.
Custom AI Training and Build
Our engineers train the bot on your historical tickets, carrier lists, and compliance rules, then build and test it in a sandbox mirroring your live loads—no disruptions to daily hauls.
Deployment and Ongoing Optimization
Go live with full monitoring, refining based on real interactions to ensure it evolves with your routes and regulations, delivering sustained 24/7 performance.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with our existing TMS like TMW or Aljex?
We start by mapping your TMS data structure—think load IDs, carrier assignments, and real-time GPS feeds. Our engineers build secure, two-way API connections that pull live data without slowing your system. For instance, when a customer asks about a shipment's status, the bot queries your TMS directly and responds in seconds. We've done this for over 50 logistics firms, ensuring 99.9% uptime even during high-traffic periods like Q4 rushes. No middleware bloat; it's direct and robust, reducing latency by 80% compared to generic integrations. Post-launch, we monitor for any schema changes in your TMS and update accordingly, keeping everything seamless.
Can it handle complex freight-specific queries like hazmat compliance or temperature-controlled loads?
Absolutely. We train the AI on your protocols, including DOT hazmat regs and reefer temp thresholds. It won't just answer generically; it'll reference your carrier matrix or suggest alternatives for a delayed chilled shipment. In one case, a client avoided a $15K fine because the bot flagged a non-compliant routing mid-query. The system uses natural language understanding to parse terms like 'TL' or 'intermodal,' then escalates if needed. This custom training—drawing from your tickets and manuals—ensures accuracy, with fallback to humans for edge cases. It's like having an extra ops specialist online 24/7, tailored to your fleet's realities.
What happens if the chatbot can't resolve a customer's issue?
Escalation is built-in and intelligent. The bot maintains full context—conversation history, shipment details—and routes to the right team member, like dispatch for reroutes or billing for disputes. Notifications go via Slack, email, or SMS with a summary, so your staff picks up exactly where the AI left off. We've tuned this to minimize handoff times to under 2 minutes, based on benchmarks from 200+ deployments. For freight ops, this means no lost momentum on urgent issues, like a breakdown en route. Plus, post-interaction reports help refine the bot, reducing escalations over time by up to 50% as it learns your patterns.
Is the chatbot secure for handling sensitive freight data like customer PII or load values?
Security is non-negotiable in logistics. We encrypt all data in transit and at rest, complying with SOC 2 and GDPR standards, plus industry-specific regs like C-TPAT for supply chain security. Access is role-based, and the bot only pulls necessary fields from your systems—no overreach. For example, it anonymizes load values in responses unless authorized. Our audits have zero breaches in five years, and we include penetration testing in every build. You own the data; we don't store or share it. This setup protects against cyber threats common in transportation, ensuring trust with brokers and clients who demand ironclad confidentiality.
How long does it take to deploy, and what's the ongoing maintenance like?
Deployment typically takes 4-6 weeks: one for discovery, two for build and training, and one for testing with your real queries. We simulate peak loads to ensure readiness. Unlike subscription models, maintenance is included in our ownership model—you get updates as part of the package, with no surprise fees. Our team monitors performance quarterly, tweaking for new regs or volume changes, like adding support for emerging ELD mandates. Clients report ROI in 3 months through reduced staffing needs. It's hands-off for you, but we're always a call away for optimizations, keeping your chatbot as reliable as your core fleet management.
Will it work for small freight brokers with limited tech infrastructure?
Yes, we scale down without compromising power. For SMB brokers, we integrate with basic tools like QuickBooks for invoicing or even email alerts for status updates, building a lightweight yet robust system. No need for enterprise servers; it runs on secure cloud infrastructure we manage. A recent project for a 20-truck operation cut inquiry response times from 4 hours to instant, adding $150K in annual bookings. We customize to your setup—whether it's Excel-tracked loads or a full ERP—ensuring quick wins without IT overhauls. The focus is efficiency, helping you compete with bigger players on customer service.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.