Stop Losing Students to Slow Support Deploy a 24/7 AI Chatbot That Boosts Retention
We understand how frustrating it is when a student drops off at midnight because they couldn't get help with a module. That's why our custom chatbots provide instant answers, reducing churn by up to 35% and ensuring every learner gets support when they need it most.
Join 150+ education businesses with round-the-clock student support
The "After-Hours Support" Problem
Students abandoning online courses due to unresolved LMS glitches or platform access issues after 8 PM, leading to 25% higher dropout rates in evening cohorts
Overwhelmed support teams handling peak enrollment queries for MOOCs during limited 9-5 office hours, causing backlogs of up to 500 tickets per day
High dropout rates from delayed responses to quiz grading disputes or assignment feedback requests, with 30% of inquiries going unanswered for over 24 hours
Missed opportunities to upsell premium modules when learners seek advice at odd times
Inconsistent support quality across virtual classrooms leading to low course completion rates below 60% and negative feedback on platforms like Coursera reviews
Struggling to personalize help for diverse learners in asynchronous programs across global time zones, resulting in mismatched support for non-native English speakers
Our Intelligent Assistant Customer Support Chatbot
Backed by years of building AI for education platforms, we've helped dozens of online course providers create scalable support systems that truly understand student needs.
Why Choose Us
You're not alone in facing these challenges—we've seen how after-hours gaps can derail student outcomes. At AIQ Labs, we build custom chatbots trained on your course materials, LMS data, and past interactions. This isn't a generic bot; it's a tailored assistant that resolves queries instantly, like explaining a tricky lesson or resetting a forgotten password. We integrate it deeply with your platform for seamless handoffs, ensuring no student feels left behind. Built to scale as your enrollments grow, it handles thousands of conversations without breaking a sweat.
What Makes Us Different:
Unlock 24/7 Student Success
Capture Every Learning Moment
Capture Every Learning Moment: Never miss a lead or query again. Our chatbot operates round-the-clock, instantly guiding students through Moodle dashboard navigation or extending assignment deadlines. This boosts satisfaction, with e-learning platforms seeing <span class="gradient">20% higher completion rates</span> as students get help exactly when motivation strikes— even at 3 AM during exam prep seasons.
Scale Support Without Hiring More Staff
Scale Support Without Hiring More Staff: As your online courses expand to new markets like corporate upskilling programs, our enterprise-grade architecture grows with you. Handle surges in enrollments during back-to-school or certification rush seasons effortlessly. Educators report cutting support tickets by <span class="gradient">40%</span>, freeing tutors to focus on high-value mentoring like personalized career coaching instead of repetitive FAQs on syllabus access.
Personalize Paths to Better Outcomes
Personalize Paths to Better Outcomes: Like a dedicated virtual tutor, the bot tailors advice based on individual progress in SCORM modules—recommending remedial videos for struggling learners or capstone projects for high achievers. This targeted approach has helped one client, a vocational training provider, increase student NPS scores from 65 to 89 in just three months by reducing time-to-competency by 15%.
What Clients Say
""Before AIQ's chatbot, we'd lose 15-20% of students each semester to simple Canvas access issues after hours, especially during weekend study sessions. Now, response times are under 30 seconds, and our retention jumped from 72% to 88% last term after integrating it with our enrollment system. It's like having an extra staff member who never sleeps.""
Sarah Jenkins
Director of Learner Success, LearnPath Academy (Online MBA Program Provider)
""We run global courses across five time zones for our international teacher training certification, and the old email support was a nightmare—queries piled up overnight from Asia-Pacific learners. The chatbot integrated with our Canvas LMS flawlessly, resolving 70% of tickets autonomously on topics like module pacing. Enrollment inquiries converted 25% better too, especially during summer enrollment peaks.""
Mike Rivera
Chief Technology Officer, GlobalEd Tech (K-12 Educator Training Platform)
""As a small team teaching intensive coding bootcamps with live Zoom sessions, we couldn't afford 24/7 coverage for debugging Python errors at odd hours. This bot handles everything from syllabus questions to real-time code troubleshooting, and it even flags students at risk of dropping out based on quiz performance. Saved us over 200 hours a month—game-changer for our scalability in the competitive bootcamp market.""
Elena Vasquez
Founder and Lead Instructor, CodeMentor Online (Full-Stack Development Bootcamp)
Simple 3-Step Process
Discovery and Customization
We dive into your platform's unique needs, training the AI on your course content and student data to ensure responses align with your teaching style.
Seamless Integration
Our engineers connect the chatbot to your LMS, CRM, and other tools, testing for smooth operation across devices and scenarios.
Launch and Optimization
Go live with monitoring in place. We refine based on real interactions, scaling as your student base grows without limits.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with my existing online course platform?
We understand integration worries—it's a common pain in edtech. Our team starts by mapping your setup, whether you're on Teachable, Kajabi, or a custom LMS. Using secure APIs, we connect the chatbot directly to pull student data like enrollment details or module progress. For example, if a learner asks about their quiz score, it fetches it live without manual input. Testing ensures zero disruptions, and we handle ongoing updates as your platform evolves. This deep tie-in means faster resolutions and fewer handoffs, ultimately lifting your completion rates. We've done this for 20+ platforms, so it's smooth sailing.
Can the chatbot handle complex student inquiries, like troubleshooting video lessons?
Absolutely, and we get why this matters—simple bots often fall short on nuanced edtech issues. Our intelligent assistant is trained on your specific course content, including transcripts, FAQs, and past support logs. It breaks down problems step-by-step, like guiding a student through browser compatibility for a frozen video or suggesting alternative devices. If it's too tricky, it escalates to your team with context. One client saw 65% of tech support queries resolved autonomously, freeing instructors for deeper teaching. We customize the knowledge base quarterly to keep it sharp as your courses update.
What about data privacy for student information?
Privacy is non-negotiable in education—we've built compliance into every layer. The chatbot adheres to standards like GDPR and FERPA, storing no personal data beyond what's needed for the session. All interactions are encrypted, and we anonymize analytics to protect identities. For instance, it can check a student's progress without exposing names. Our audits and secure hosting ensure peace of mind. Clients in regulated spaces, like K-12 online programs, praise how this lets them focus on learning outcomes without legal headaches. We even provide compliance reports post-launch.
How scalable is this for growing course enrollments?
Scaling is our sweet spot, especially for edtech hitting growth spurts. Unlike rigid subscription bots, our custom architecture handles unlimited users via cloud-optimized frameworks. During peak times, like semester starts, it manages thousands of chats without lag—think 500 concurrent sessions spiking to 2,000. We monitor and auto-scale resources, so costs align with usage. A bootcamp provider we worked with tripled enrollments last year; their support stayed seamless, with zero added overhead. Built to grow with you, it supports your vision from 100 to 10,000 students.
What's the setup timeline and cost for a basic chatbot?
We know time is critical when launching new courses. For a standard integration, discovery and build take 4-6 weeks, including training and testing. Costs start around $15,000 for SMBs, covering custom development and initial optimization—no ongoing subscriptions, just ownership. This includes up to three revisions based on your feedback. Factors like platform complexity can adjust it, but we provide a detailed quote after a free consult. Compared to hiring support staff, it pays off in months through saved hours and higher retention. Many clients recoup in under 90 days.
Will the chatbot improve student engagement beyond just support?
Yes, it's designed to do more than react— it actively boosts engagement. By analyzing interactions, it suggests relevant resources, like extra practice for a weak module, turning support into teaching moments. For global courses, it sends timed nudges in local hours. One university partner saw a 28% uptick in module interactions post-launch, as the bot made learning feel supported 24/7. We track these metrics in your dashboard, refining to align with your outcome goals. It's like extending your classroom presence without extra effort.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.