Stop Losing Client Trust to After-Hours Silence Deploy a Custom AI Chatbot That's Always On Call
In the fast-paced world of public relations, where 85% of client inquiries arrive outside business hours, our enterprise-grade solution ensures instant, expert responses that build loyalty and capture every opportunity.
Join 250+ businesses with round-the-clock client engagement
The "After-Hours Response Gap" Problem
Clients ghosting after unanswered weekend crisis calls, resulting in 30% drop in retainer renewals per PR industry reports
Media pitches falling flat due to delayed follow-ups, missing exclusive placements in outlets like Forbes or TechCrunch
Overloaded account executives juggling urgent client demands
Lost retainer renewals from perceived unavailability during active campaigns, leading to 25% churn in client portfolios
Competitors scooping urgent press opportunities with faster replies, such as same-day responses to breaking news wires
Inconsistent support for global clients across time zones, disrupting coordinated international media strategies
Our Custom-Built Approach to 24/7 PR Client Support
With over a decade architecting AI systems for client-focused industries, we've empowered PR firms to turn inquiries into lasting partnerships.
Why Choose Us
We don't deploy off-the-shelf bots. Instead, AIQ Labs engineers a tailored chatbot trained on your firm's pitch decks, client histories, and media guidelines. This intelligent assistant handles everything from crisis response simulations to personalized media list queries, seamlessly escalating to your team when nuance demands it. Built on advanced multi-agent frameworks, it integrates directly with your CRM and project tools, ensuring every interaction reinforces your expertise.
What Makes Us Different:
Unlock Uninterrupted Client Relationships
Capture Every Crisis Opportunity
Capture Every Crisis Opportunity: Never miss a late-night media alert again. Our chatbot delivers instant, informed responses tailored to your brand guidelines, turning potential PR wins into secured placements in top-tier outlets—boosting client retention by up to 40% as per PRSA benchmarks within the first six months.
Enhance Trust with Consistent Expertise
Enhance Trust with Consistent Expertise: Clients expect round-the-clock availability in PR's high-stakes world. This custom solution provides authoritative replies 24/7, integrating with your media monitoring tools to reduce churn from after-hours gaps by 35% and elevate Net Promoter Scores to 70+ in quarterly surveys.
Scale Support Without Scaling Headcount
Scale Support Without Scaling Headcount: Handle surging inquiries during launches or scandals without hiring more staff. The AI manages 80% of routine queries autonomously, such as FAQ responses on press kits, allowing your team to focus on strategic counsel like crisis narrative development and driving a proven 25% increase in billable hours over three months.
What Clients Say
"Before AIQ's chatbot, we'd wake up to 20+ unanswered client emails every Monday from weekend events like sudden executive announcements. Now, it fields 70% of those overnight, with accurate responses based on our style guide and media database. Client feedback has improved noticeably—we renewed a major six-figure account last quarter that was on the fence due to prior delays."
Sarah Jenkins
Account Director, Horizon PR Agency
"During a client's product launch in Europe, our US team was asleep when questions poured in about embargoed releases. The bot handled status updates and media queries flawlessly, integrating with our shared drive and Cision platform. We closed two additional placements in Wired and Bloomberg because of the quick turnaround—no more lost momentum on global campaigns."
Mike Rivera
Senior Strategist, Apex Communications
"We were buried in follow-up requests for a celebrity endorsement campaign involving influencer partnerships. The chatbot triaged and responded to low-level ones instantly, escalating only the tricky ethics questions to our legal team. It's saved us about 15 hours a week, and our utilization rate jumped from 65% to 82% in three months, directly impacting Q2 profitability."
Emily Chen
Operations Manager, Vanguard Public Relations
Simple 3-Step Process
Discovery and Customization
We audit your PR workflows, client data, and pain points to design a chatbot blueprint tailored to your firm's voice and processes—no templates, just your exact needs.
Build and Train the AI
Our engineers code the core system, training it on your media kits, past campaigns, and CRM data for context-aware responses that feel like an extension of your team.
Deploy, Test, and Optimize
We integrate it across your channels, run live simulations on real scenarios, and refine based on performance metrics to ensure 24/7 reliability from day one.
Why We're Different
What's Included
Common Questions
How does the chatbot handle sensitive PR topics like crisis management?
Our custom chatbot is trained exclusively on your firm's protocols, ensuring responses align with your crisis communication guidelines. For instance, it can provide initial acknowledgment scripts for scandals while immediately alerting your team for oversight. Unlike generic bots, it avoids misinformation by cross-referencing your internal knowledge base—reducing escalation needs by 60% in simulations. We build in safeguards, like mandatory human review for topics involving legal risks, so it complements your expertise without overstepping. This approach has helped PR firms maintain brand trust during off-hours incidents, with one client reporting zero mishandled queries in their first quarter.
Can it integrate with our existing tools like Cision or Muck Rack?
Absolutely. We engineer deep, two-way API connections to your PR software stack, including Cision for media monitoring or Muck Rack for journalist outreach. The chatbot pulls live data—like contact details or pitch statuses—to deliver accurate, contextual replies. This eliminates manual lookups, saving your team hours per inquiry. For example, if a client asks about a reporter's response time, it queries the database instantly. Our production-grade integrations are built to handle high traffic without glitches, unlike superficial no-code links that fail under pressure. Post-deployment, we monitor and optimize these connections for seamless performance.
What if the chatbot can't resolve a complex client request?
We've designed intelligent handoff mechanisms that detect query complexity using natural language processing tuned to PR scenarios. If something requires nuanced strategy—like negotiating a media buy—it seamlessly transfers to the right account executive via email, Slack, or phone, including a full conversation summary. This ensures no lead goes cold. In practice, 85% of interactions resolve autonomously, but escalations are smooth, with clients often unaware a bot was involved initially. Our clients see a 35% drop in unresolved tickets, allowing focus on high-value work. We also provide training logs to refine these thresholds over time.
How long does it take to set up for our PR firm?
From initial consultation to live deployment, our process takes 4-6 weeks for most SMB PR agencies, depending on your data volume. Week one involves auditing your workflows and gathering training materials like client briefs. The next two weeks are for building and testing the core AI, including simulations of real PR inquiries. Final integration and optimization wrap up the rest. This timeline is faster than custom dev from scratch because we leverage proven frameworks, but it's fully bespoke—no rushed templates. One firm went live in under a month after providing clean CRM exports, immediately handling a press event influx.
Is the chatbot secure for handling confidential client information?
Security is paramount in PR, where leaks can destroy reputations. We build with enterprise-grade encryption, role-based access, and compliance to standards like SOC 2 and GDPR. Data stays within your controlled environment—no cloud dependencies that expose info. The AI processes queries without storing sensitive details long-term, and all logs are auditable. For example, it can reference a client's confidential strategy without retaining it post-response. We've audited systems for regulated clients, ensuring zero breaches. This ownership model means you control access, unlike vendor-hosted bots that risk third-party vulnerabilities.
How do we measure the chatbot's impact on our client relationships?
We provide a custom dashboard with key PR metrics: response time (target under 60 seconds), resolution rate (aiming for 80%+ autonomous), client satisfaction via post-interaction surveys, and ROI through tracked renewals or upsells from quick support. It integrates with your analytics tools to correlate bot interactions with campaign outcomes, like faster pitch conversions. Benchmarks show our deployments increase Net Promoter Scores by 25 points in client-facing roles. Monthly reviews help us tweak based on your data, ensuring ongoing alignment with goals like retainer growth.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.