Stop Losing Fabrication Orders to After-Hours Inquiries With 24/7 AI-Powered Support
Imagine a chatbot that handles urgent part specs at 2 AM, qualifies leads for your CNC runs, and ensures zero missed opportunities—even when your team's off-site at a job.
Join 150+ businesses with round-the-clock customer access
The "After-Hours Fabrication" Problem
Urgent client calls about custom metal bending for structural steel beams go unanswered overnight, leading to lost bids on tight-deadline high-rise projects with 48-hour turnaround requirements
Field teams on construction sites can't quickly check AWS weld spec availability via mobile, delaying on-site decisions for pipe fittings and increasing rework costs by up to 20% per incident
Weekend inquiries for prototype CNC machining quotes on titanium components pile up, causing fabrication shops to miss out on high-margin rush jobs for aerospace assemblies
Supply chain partners emailing after hours about ASTM material tolerances for aluminum alloys get ignored, risking miscommunications in automated assembly lines for HVAC systems
Overloaded office staff during peak production seasons drop simple inquiries on powder coating finishes for galvanized parts, letting competitors snag the work on commercial building facades
Remote clients frustrated by delayed responses on fabrication lead times for precast concrete molds, leading to abandoned carts for custom order portals in modular building projects
Our Custom Chatbot Builds Reliability Into Your Workflow
We've engineered AI support systems for fabrication shops just like yours, integrating directly with CAD software and inventory trackers for field-tested results.
Why Choose Us
Here's the thing: in custom fabrication, timing is everything—like nailing that perfect weld on the first pass. Our AIQ Labs chatbot is custom-built to fit your exact needs, not some off-the-shelf template. We train it on your shop's data, from blueprint specs to delivery timelines, so it delivers instant, accurate responses 24/7. No more gaps when your crew's wrapping up a long shift or handling an on-site install. You're probably thinking, 'Will it handle our technical lingo?' Absolutely—we make it speak fabrication fluently, resolving queries on tolerances or alloys without missing a beat. Let's be honest, this isn't just support; it's a revenue guardian that captures every opportunity.
What Makes Us Different:
Round-the-Clock Wins for Your Shop
Never Miss a Lead, Even at Midnight
Picture this: a contractor needs urgent laser-cut steel plates for a high-rise build with a 24-hour deadline. Our chatbot qualifies the request instantly, pulls real-time availability from your ERP inventory system, and books the job—all while you sleep. Result? 30% more captured opportunities, turning after-hours pings into booked fabrication runs within the next shift.
Skyrocket Customer Satisfaction with Instant Expertise
Clients in manufacturing hate waiting for answers on things like Type 6061 aluminum anodizing processes or 16-gauge sheet metal tolerances. Your new AI assistant provides precise info 24/7, reducing frustration and follow-ups. Shops we've helped see satisfaction scores jump 40%, with repeat business flowing in like a well-oiled production line for ongoing bridge fabrication contracts.
Cut Support Costs Without Sacrificing Quality
No need for extra staff to man phones during off-hours or peak fab seasons for custom millwork orders. The chatbot handles 70% of routine inquiries—like order status checks for CNC routing jobs or basic spec clarifications on fastener strengths—freeing your team for high-value tasks. It's like having an extra CNC operator on the floor, but for customer service, saving you thousands in labor each month during Q4 construction booms.
What Clients Say
"We were dropping calls left and right during night shifts when clients wanted quotes on custom 6063 aluminum extrusions for window frames. Since implementing the AIQ chatbot three months ago, we've caught 15 extra jobs in the last quarter alone—ones we'd have lost to competitors. It's integrated right with our SolidWorks CAM software, so responses on extrusion tolerances are spot-on every time, boosting our win rate on commercial glazing bids by 18%."
Mike Harlan
Operations Manager, Precision Fab Works Inc., a structural metal fabricator in Chicago
"Handling after-hours questions about D1.1 weld certifications for carbon steel beams used to mean frantic voicemails and lost sleep. Now, the chatbot fields them instantly and even pulls up our cert docs from the AWS database. Cut our response time from 12 hours to under 2 minutes over the past six months, and our client retention went up 25% without adding headcount, especially for bridge repair projects."
Sara Lopez
Customer Service Lead, Metro Steel Crafters LLC, specializing in heavy structural welding in Atlanta
"As a small shop, we couldn't afford 24/7 coverage for prototype inquiries on 5-axis milling for stainless steel fixtures. This custom bot changed that—it's trained on our fixture designs and ISO 2768 tolerances, resolving 80% of chats without us in the first year. Landed a big contract for 500-unit automotive bracket runs after it handled a late-night spec review flawlessly, increasing revenue by 35%."
Tom Reilly
Owner, Apex Custom Machining & Fabrication, a boutique prototype shop in Detroit serving automotive OEMs
Simple 3-Step Process
Discovery and Customization
We dive into your fabrication workflow, mapping out key pain points like quote requests or material queries, then tailor the chatbot to your shop's unique needs and tools.
Build and Train
Our team constructs the AI from the ground up, training it on your project data, specs, and past interactions for accurate, industry-specific responses that feel like an extension of your team.
Deploy and Optimize
We launch it across your website, portal, and apps, monitoring performance and refining based on real shop feedback to ensure it evolves with your operations.
Why We're Different
What's Included
Common Questions
How does the chatbot handle technical questions about custom fabrication processes?
We train it specifically on your shop's data, including past blueprints, material specs, and workflow details. For instance, if a client asks about aluminum milling tolerances, it pulls from your integrated CAD system to give precise answers—like 'We achieve ±0.005 inches with our CNC setup, ready in 48 hours.' It's not generic; it's built to understand your lingo and processes, reducing errors. We've seen shops cut miscommunication-related rework by 35%. Plus, it knows when to flag a human for edge cases, like unique alloy blends.
Can it integrate with our existing manufacturing software?
Absolutely—unlike plug-and-play tools, we custom-build deep, two-way integrations with systems like your ERP, inventory trackers, or even shop floor controllers. Say you're using something like Epicor or a custom PM system; our engineers connect it directly, so the chatbot can query live data for things like current machine availability or stock levels on steel sheets. This creates a single source of truth, eliminating manual checks. In one fab shop, this slashed response times from hours to seconds, capturing 20% more rush orders without extra staff.
What if a query is too complex for the AI to handle alone?
Smart escalation is core to our design. The chatbot is context-aware, trained to recognize when a question needs human input—like debating custom fixture designs or regulatory compliance for welds. It seamlessly hands off with full conversation history, so your team picks up right where it left off. No awkward repeats. Shops report 85% of chats resolved automatically, but those escalations? They close 40% faster because the AI preps everything. It's like having a vigilant apprentice who knows when to call in the master welder.
Is this chatbot secure for sharing sensitive fabrication details?
Security is non-negotiable in manufacturing, so we build it with enterprise-grade protections from the ground up. Data is encrypted end-to-end, access is role-based, and it complies with standards like ISO 27001 for handling IP like proprietary designs or client specs. We don't store sensitive info unless you specify, and audits are standard. For a custom parts shop we worked with, this meant safe sharing of CNC programs without leaks—peace of mind that let them confidently expand to new defense contracts. You're in control, owning the system outright.
How quickly can we get this up and running for our shop?
From consultation to launch, most custom fabrication setups take 4-6 weeks, depending on integration complexity. We start with a deep dive into your workflow—mapping quote processes or inventory pulls—then build and test iteratively. One shop went live in under a month after we synced it with their quoting tool, handling initial queries on prototype runs flawlessly. Post-launch, we optimize based on real usage, ensuring it scales with your production ramps. No long waits; we're ROI-driven, getting you capturing those after-hours leads ASAP.
Will this replace our current customer service team?
Not at all—it's designed to empower them, not replace. The chatbot tackles the volume of routine stuff, like checking sheet metal stock or basic lead times, freeing your team for high-touch interactions on bespoke projects. Think of it as an always-on extension: handles 70-80% of inquiries 24/7, so staff focuses on closing deals or troubleshooting complex assemblies. A fabrication client saw their support costs drop 25% while satisfaction rose, because reps now engage only on value-add convos, like customizing for a big build.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.