Stop Losing Orders to After-Hours Silence Our 24/7 AI Chatbot Keeps Your Virtual Kitchen Humming Non-Stop
In the fast-paced world of ghost kitchens, 98% of customer inquiries happen outside business hours—don't let unanswered questions kill your revenue. Our custom AI support chatbot delivers instant responses, captures every lead, and boosts satisfaction without the chaos of extra staff.
Join 250+ food service businesses with round-the-clock customer engagement
The "After-Hours Black Hole" Problem
Customers abandoning carts because no one answers late-night questions about gluten-free options or vegan substitutions on the menu
Missed delivery issue reports during peak dinner rushes when your team's slammed with plating orders and handling walk-up pickups
Leads slipping away after 10 PM when platforms like Uber Eats inquiries pile up unanswered
Frustrated diners ghosting your brand over unresolved allergy or customization concerns overnight, like nut-free adaptations for family orders
Wasted ad spend on promotions that drive traffic but no follow-up on weekend brunch queries about bottomless mimosas or egg-white omelet availability
Team burnout from constant phone checks for order status, pulling focus from actual cooking, packaging, and maintaining food safety standards
Round-the-Clock AI Support Built Just for Your Ghost Kitchen
With over 50 custom deployments in food service, we've seen how ghost kitchens thrive on speed and reliability—our chatbots are engineered from your data for seamless integration.
Why Choose Us
You're probably thinking, 'Another chatbot? We've tried those generic ones—they just frustrate customers more.' Here's the thing: ours isn't off-the-shelf. We build it custom for your ghost kitchen's workflow, training it on your menu, delivery partners, and past orders. Imagine a digital host that's always on, handling everything from 'Is my vegan wrap gluten-free?' to 'Track my DoorDash order' without missing a beat. Let's be honest, in ghost kitchens where every minute counts, this means no more silent nights killing your vibe.
What Makes Us Different:
Capture Every Opportunity, Every Hour
Never Miss a Lead, Even at 2 AM
Never Miss a Lead, Even at 2 AM: Ghost kitchens run on slim margins—our chatbot grabs those late-night inquiries about specials like limited-time truffle fries or dairy-free alternatives, converting 25% more browsers into orders within the next 24 hours. No more watching potential revenue vanish into the void like uneaten leftovers.
Boost Customer Satisfaction Without Extra Staff
Boost Customer Satisfaction Without Extra Staff: Picture this: a diner pings about a delayed pickup for their family-sized paella, gets an instant update on estimated readiness, and leaves a 5-star review instead of rage-quitting. We've seen satisfaction scores jump 40% in similar ghost kitchen setups within the first quarter, turning one-time orders into loyal fans who reorder your signature birria tacos monthly.
Streamline Operations Like a Well-Oiled Kitchen Line
Streamline Operations Like a Well-Oiled Kitchen Line: Automate routine checks on prep times for high-demand items like fresh sushi rolls or ingredient availability for seasonal salads, freeing your crew to focus on what they do best—churning out hot meals while adhering to hygiene protocols. This cuts response times from minutes to seconds, reducing no-shows by 35% during peak hours and keeping your virtual doors swinging smoothly.
What Clients Say
"Before AIQ's chatbot, we'd lose half our weekend orders to unanswered texts about spice levels in our biryani or halal certifications. Now, it handles 80% of those queries instantly, and our repeat business from late-night crowds has doubled in just three months, adding $5K to monthly revenue. It's like having an extra shift without the payroll hit."
Maria Gonzalez
Operations Manager, Urban Spice Ghost Kitchen
"Our ghost kitchen was drowning in after-hours DoorDash complaints about missing naan bread or overcooked curries. The chatbot we built with AIQ sorts it all—tracks orders, suggests alternatives for out-of-stock items like paneer—and our customer NPS went from 6.2 to 8.9 in two months, with complaint volume down 60%. Finally, tech that gets the food game."
Raj Patel
Founder, Midnight Curry Hub
"I was skeptical, but this thing resolved a major allergy scare query at 1 AM about shellfish cross-contamination in our poke bowls, preventing what could've been a bad review and a health department call. Sales inquiries turned into 15 extra orders that week alone for our sushi specials. For a small operation like ours, it's been a game-changer without complicating our setup or inventory tracking."
Elena Vasquez
Owner, Fusion Bites Delivery
Simple 3-Step Process
Discovery and Customization
We dive into your ghost kitchen's menu, delivery flows, and pain points—like those tricky peak-hour surges—to design a chatbot that fits your exact rhythm. No cookie-cutter stuff here.
Build and Train
Our engineers craft the AI from scratch, feeding it your order history and FAQs so it speaks your language—handling everything from 'spicy level?' to refund requests with spot-on accuracy.
Deploy and Optimize
We integrate it across your channels, launch with 24/7 monitoring, and tweak based on real interactions. Watch as it starts capturing those missed opportunities right away, with full handover to your team for the tough stuff.
Why We're Different
What's Included
Common Questions
How does the chatbot handle high-volume order inquiries during dinner rush?
In ghost kitchens, rushes can hit 100+ queries an hour—our custom AI scales effortlessly, prioritizing by urgency like delivery ETAs. It pulls real-time data from your POS, responds in under 5 seconds, and queues escalations so your team isn't overwhelmed. We've tuned it for food service spikes, reducing backlog by 70% in tests, keeping customers happy without slowing your line.
Can it integrate with our existing delivery platforms like Uber Eats?
Absolutely. We build two-way API connections to Uber Eats, DoorDash, or Grubhub, so the chatbot can check statuses, update orders, or even suggest alternatives for sold-out items. For your ghost kitchen, this means no more manual cross-checking—everything syncs in real-time. One client saw a 25% drop in support escalations after integration, freeing up their small team for core ops.
What if a customer has a complex question, like a custom recipe tweak?
Our intelligent assistant is trained on your menu and policies, so it can guide simple tweaks like 'swap rice for quinoa' right away. For anything nuanced, it seamlessly hands off to your team with full context, via SMS or dashboard alert. This hybrid approach ensures 85% self-resolution for ghost kitchen queries, while complex ones get human touch—boosting satisfaction without constant monitoring.
Is the chatbot secure for handling customer data in food service?
Security is non-negotiable, especially with dietary info. We use enterprise-grade encryption, comply with GDPR and CCPA, and build in role-based access so only authorized staff see sensitive chats. For ghost kitchens, this means safe storage of allergy notes or order histories, with audit logs for compliance. No data breaches in our deployments—your customers' trust stays intact.
How much does a custom chatbot cost for a small ghost kitchen?
Costs start around $5,000 for a tailored build, depending on integrations like your POS or delivery apps—far less than hiring night staff. It's a one-time investment with ownership, no recurring fees beyond minimal hosting. For a setup handling 50 daily orders, ROI hits in 2-3 months via captured leads. We scope it during your free consult to match your budget and scale.
How quickly can we get the chatbot up and running?
From kickoff to launch, it's typically 4-6 weeks for a ghost kitchen—faster if your data is organized. We start with a quick audit of your workflows, build and test in phases, then deploy with training. One urban kitchen went live in 28 days, handling their first midnight rush flawlessly. Post-launch, we monitor for a week to iron out any kinks.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.