Stop Losing Customers to After-Hours Delays Your 24/7 Support Chatbot
Imagine a tool that handles inquiries on part specs or shipment tracking at 3 AM, capturing 100% of leads without you lifting a finger. We've built these for manufacturers just like yours, boosting response times by 80% and satisfaction scores overnight.
Join 250+ businesses with round-the-clock customer access
The "After-Hours Support Gap" Problem
Missed Inquiries on Project Bids During Night Shifts
Delayed Responses to Supplier Specs for Custom Steel Fabrication
Lost Leads from Global Time Zone Gaps
Manual Handling of Warranty Claims on Equipment Failures After Hours
Overloaded Teams Juggling Production and Support
Overloaded Teams Juggling Assembly Line Production and Support Queries
Custom-Built 24/7 Chatbot for Your Manufacturing Workflow
We've engineered support systems for manufacturers facing the grind of tight deadlines and unpredictable inquiries
Why Choose Us
Let's be honest, in manufacturing, a delayed response can mean a stalled production line or a frustrated client. Here's the thing: our custom AI support chatbot is like having a vigilant foreman on duty 24/7. Trained on your exact product catalogs, assembly processes, and CRM data, it handles everything from quoting lead times on custom parts to troubleshooting equipment issues. No more voicemail black holes. You're probably thinking about integration headaches— we build it seamless with your ERP systems, ensuring instant access to real-time inventory or order stats. This isn't a plug-and-play template; it's forged for your shop floor realities, reducing support tickets by up to 60% while keeping customers coming back.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Operations
Never Miss a Lead, Day or Night
Picture this: a contractor from the Middle East pings you at 2 AM about bulk rebar pricing for a high-rise project. Our chatbot responds instantly with accurate quotes pulled from your ERP, including lead times for delivery to site, sealing the deal before they turn to competitors. Manufacturers using this see a 40% uptick in captured opportunities, turning after-hours gaps into revenue streams for ongoing fabrication contracts.
Boost Customer Satisfaction with Instant Answers
You're probably thinking, 'What about tricky questions on product tolerances for load-bearing beams?' Our AI dives into your specs and delivers precise info, like confirming ASTM-grade steel compositions or crane delivery ETAs to the job site. This cuts wait times from hours to seconds, leading to 85% higher satisfaction ratings and repeat business in your precast concrete supply chain.
Free Your Team for High-Value Work
Short on staff during shift changes at the welding shop? The chatbot shoulders routine support, like checking shipment statuses for insulation panels or warranty details on hydraulic presses, freeing your crew to focus on assembly line tweaks or quality control inspections. One client slashed support hours by 25%, redirecting effort to hit production targets faster and avoid costly downtime on fabrication runs.
What Clients Say
"Before AIQ's chatbot, we'd lose track of supplier questions overnight on beam specifications, especially with our international high-rise orders. Now, it handles 70% of inquiries on I-beam availability right away—saved us from a major stockout on a downtown project last quarter and kept our fabrication lines running smooth without halting pours."
Mike Harlan
Operations Manager, Precision Gear Manufacturing
"Our team was buried under warranty calls after hours on scaffold failures. The custom bot we built with AIQ checks serial numbers on rental equipment and logs issues instantly. Cut our response time from 24 hours to under 5 minutes, and customers actually thank us now—closed a $50K repeat order for site reinforcements because of it."
Sarah Kline
Customer Service Lead, Industrial Components Ltd.
"Integrating this with our ERP was a game-changer for tracking custom ductwork fabrication queries from overseas architects. No more frantic emails at dawn about HVAC specs. It's like having an extra shift worker who's always on—boosted our lead conversion by 35% in just two months on commercial build contracts."
Tom Reyes
Plant Supervisor, MetalFab Works
Simple 3-Step Process
Discovery and Customization
We dive into your manufacturing processes, from inventory tracking to customer pain points, to tailor the chatbot to your workflow. No cookie-cutter stuff here—it's built around your specific tools and terminology.
Integration and Training
Our engineers wire it into your ERP, CRM, and knowledge base, training the AI on real scenarios like rush orders or defect reports. We test rigorously to ensure it handles your jargon flawlessly.
Launch and Optimization
Go live with 24/7 monitoring. We refine based on actual interactions, scaling as your production ramps up—ensuring it evolves with your business.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with our existing manufacturing software?
We start by mapping your current setup—think ERP like SAP or Oracle, CRM tools, and inventory systems. Our team builds custom APIs for two-way data flow, so the chatbot can pull live info on stock levels or shipment tracking without manual input. For a recent auto parts manufacturer, this meant instant access to production schedules, cutting query times from 30 minutes to seconds. It's all tailored to avoid disruptions, with thorough testing during off-peak hours to keep your lines humming. No more siloed data; everything syncs seamlessly.
Can it handle technical questions about our products?
Absolutely. We train the AI on your product catalogs, spec sheets, and even assembly manuals, so it can answer details like torque specs for machinery or compatibility of raw materials. Unlike generic bots, ours understands manufacturing nuances— for instance, explaining lead times affected by supply chain delays. One client in heavy equipment saw 75% of technical inquiries resolved without human intervention, freeing engineers for design work. If it's too complex, it escalates smartly, logging context for your team.
What if a customer needs to speak to a human after hours?
The chatbot is designed for smooth handoffs. It gathers all details—like order numbers or issue descriptions—then routes to the next available agent or schedules a callback via your preferred channel, such as integrated Slack or email. For a fabrication shop we worked with, this meant urgent warranty claims got flagged for morning review, preventing escalations. We customize escalation rules based on your shift patterns, ensuring nothing falls through during 24/7 coverage. It's like an always-on triage system for your support queue.
How secure is the chatbot for sensitive manufacturing data?
Security is non-negotiable in our builds. We use end-to-end encryption for all interactions and comply with standards like GDPR and industry-specific regs for data handling. Access to sensitive info, such as proprietary designs or supplier lists, is role-based and audited. In one deployment for a steel producer, we implemented tokenization for inventory pulls, ensuring no breaches even during high-traffic periods. Regular vulnerability scans and updates keep it robust—your data stays locked down, just like your factory vaults.
What's the timeline for getting this up and running?
Typically, we deliver a fully custom chatbot in 4-6 weeks, depending on your system's complexity. Week one is discovery: auditing your workflows and data sources. Then, two weeks for building and training on your manufacturing specifics. The final stretch involves integration testing and tweaks based on simulated inquiries, like rush orders or defect reports. A tooling manufacturer went live in five weeks and saw immediate wins in after-hours lead capture. We prioritize quick value, with phased rollouts to minimize downtime.
Will this reduce our need for additional support staff?
It can significantly lighten the load, often handling 60-80% of routine queries autonomously, like status checks or basic troubleshooting. This lets your team focus on high-touch tasks, such as negotiating supplier contracts or resolving quality issues. For a recent client in assembly manufacturing, it freed up two full-time equivalents, redirecting them to production oversight and cutting overtime costs by 20%. That said, we design it to augment, not replace, your people—enhancing efficiency across the board.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.