For Manufacturing Companies

Stop Losing Customers to After-Hours Delays Your 24/7 Support Chatbot

Imagine a tool that handles inquiries on part specs or shipment tracking at 3 AM, capturing 100% of leads without you lifting a finger. We've built these for manufacturers just like yours, boosting response times by 80% and satisfaction scores overnight.

Join 250+ businesses with round-the-clock customer access

Respond to urgent part availability questions instantly, even during night shifts
Track and update shipment statuses in real-time, 24/7
Capture leads from global suppliers who inquire after your hours

The "After-Hours Support Gap" Problem

Missed Inquiries on Project Bids During Night Shifts

Delayed Responses to Supplier Specs for Custom Steel Fabrication

Lost Leads from Global Time Zone Gaps

Manual Handling of Warranty Claims on Equipment Failures After Hours

Overloaded Teams Juggling Production and Support

Overloaded Teams Juggling Assembly Line Production and Support Queries

Custom-Built 24/7 Chatbot for Your Manufacturing Workflow

We've engineered support systems for manufacturers facing the grind of tight deadlines and unpredictable inquiries

Why Choose Us

Let's be honest, in manufacturing, a delayed response can mean a stalled production line or a frustrated client. Here's the thing: our custom AI support chatbot is like having a vigilant foreman on duty 24/7. Trained on your exact product catalogs, assembly processes, and CRM data, it handles everything from quoting lead times on custom parts to troubleshooting equipment issues. No more voicemail black holes. You're probably thinking about integration headaches— we build it seamless with your ERP systems, ensuring instant access to real-time inventory or order stats. This isn't a plug-and-play template; it's forged for your shop floor realities, reducing support tickets by up to 60% while keeping customers coming back.

What Makes Us Different:

Integrates directly with your manufacturing software for live data pulls
Handles complex queries like material sourcing or compliance checks
Escalates to your team only when human expertise is truly needed

Unlock Round-the-Clock Wins for Your Operations

Never Miss a Lead, Day or Night

Picture this: a contractor from the Middle East pings you at 2 AM about bulk rebar pricing for a high-rise project. Our chatbot responds instantly with accurate quotes pulled from your ERP, including lead times for delivery to site, sealing the deal before they turn to competitors. Manufacturers using this see a 40% uptick in captured opportunities, turning after-hours gaps into revenue streams for ongoing fabrication contracts.

Boost Customer Satisfaction with Instant Answers

You're probably thinking, 'What about tricky questions on product tolerances for load-bearing beams?' Our AI dives into your specs and delivers precise info, like confirming ASTM-grade steel compositions or crane delivery ETAs to the job site. This cuts wait times from hours to seconds, leading to 85% higher satisfaction ratings and repeat business in your precast concrete supply chain.

Free Your Team for High-Value Work

Short on staff during shift changes at the welding shop? The chatbot shoulders routine support, like checking shipment statuses for insulation panels or warranty details on hydraulic presses, freeing your crew to focus on assembly line tweaks or quality control inspections. One client slashed support hours by 25%, redirecting effort to hit production targets faster and avoid costly downtime on fabrication runs.

What Clients Say

"Before AIQ's chatbot, we'd lose track of supplier questions overnight on beam specifications, especially with our international high-rise orders. Now, it handles 70% of inquiries on I-beam availability right away—saved us from a major stockout on a downtown project last quarter and kept our fabrication lines running smooth without halting pours."

Mike Harlan

Operations Manager, Precision Gear Manufacturing

"Our team was buried under warranty calls after hours on scaffold failures. The custom bot we built with AIQ checks serial numbers on rental equipment and logs issues instantly. Cut our response time from 24 hours to under 5 minutes, and customers actually thank us now—closed a $50K repeat order for site reinforcements because of it."

Sarah Kline

Customer Service Lead, Industrial Components Ltd.

"Integrating this with our ERP was a game-changer for tracking custom ductwork fabrication queries from overseas architects. No more frantic emails at dawn about HVAC specs. It's like having an extra shift worker who's always on—boosted our lead conversion by 35% in just two months on commercial build contracts."

Tom Reyes

Plant Supervisor, MetalFab Works

Simple 3-Step Process

Step 1

Discovery and Customization

We dive into your manufacturing processes, from inventory tracking to customer pain points, to tailor the chatbot to your workflow. No cookie-cutter stuff here—it's built around your specific tools and terminology.

Step 2

Integration and Training

Our engineers wire it into your ERP, CRM, and knowledge base, training the AI on real scenarios like rush orders or defect reports. We test rigorously to ensure it handles your jargon flawlessly.

Step 3

Launch and Optimization

Go live with 24/7 monitoring. We refine based on actual interactions, scaling as your production ramps up—ensuring it evolves with your business.

Why We're Different

We build from the ground up with custom code, not fragile no-code hacks, so your chatbot scales with growing production demands without breaking.
True ownership means no endless subscriptions—you own the system, integrated deeply into your ops, unlike rented tools that lock you in.
Our focus on manufacturing realities, like real-time ERP pulls, comes from engineers who've tackled shop floor bottlenecks, not generic consultants.
We eliminate integration nightmares by architecting two-way APIs that sync seamlessly, preventing the data silos that plague disconnected software.
Production-ready from day one: our chatbots handle complex queries like compliance checks, built to withstand high-volume inquiries without crashing.
Personalized training on your data ensures accurate responses to industry-specific terms, reducing errors that off-the-shelf bots fumble.
We prioritize ROI with measurable outcomes, like 50% faster lead capture, backed by field-tested deployments in similar factories.
No juggling multiple tools—our unified system replaces the chaos, giving you one reliable asset for support and beyond.
Expert handoffs to humans are seamless, trained on your escalation protocols, so complex issues like custom tooling disputes get quick resolution.
Ongoing optimization post-launch keeps it sharp, adapting to new product lines or supply chain shifts without extra costs.

What's Included

24/7 instant responses to inquiries on product specifications and lead times
Real-time integration with ERP systems for accurate inventory and order status updates
Context-aware handling of manufacturing-specific queries, like material sourcing or assembly tolerances
Automated escalation to human agents for complex issues, such as warranty disputes or custom fabrication requests
Multi-language support for global suppliers and international clients
Knowledge base trained on your technical docs, ensuring precise info on compliance and safety standards
Analytics dashboard tracking support metrics, like resolution rates and peak inquiry times
Seamless handoff to email or phone for unresolved tickets
Custom scripting for industry jargon, handling terms like CNC machining or ISO certifications
Secure data handling compliant with manufacturing regulations
Mobile-optimized interface for field reps checking statuses on the go
Performance monitoring with auto-alerts for high-volume periods

Common Questions

How does the chatbot integrate with our existing manufacturing software?

We start by mapping your current setup—think ERP like SAP or Oracle, CRM tools, and inventory systems. Our team builds custom APIs for two-way data flow, so the chatbot can pull live info on stock levels or shipment tracking without manual input. For a recent auto parts manufacturer, this meant instant access to production schedules, cutting query times from 30 minutes to seconds. It's all tailored to avoid disruptions, with thorough testing during off-peak hours to keep your lines humming. No more siloed data; everything syncs seamlessly.

Can it handle technical questions about our products?

Absolutely. We train the AI on your product catalogs, spec sheets, and even assembly manuals, so it can answer details like torque specs for machinery or compatibility of raw materials. Unlike generic bots, ours understands manufacturing nuances— for instance, explaining lead times affected by supply chain delays. One client in heavy equipment saw 75% of technical inquiries resolved without human intervention, freeing engineers for design work. If it's too complex, it escalates smartly, logging context for your team.

What if a customer needs to speak to a human after hours?

The chatbot is designed for smooth handoffs. It gathers all details—like order numbers or issue descriptions—then routes to the next available agent or schedules a callback via your preferred channel, such as integrated Slack or email. For a fabrication shop we worked with, this meant urgent warranty claims got flagged for morning review, preventing escalations. We customize escalation rules based on your shift patterns, ensuring nothing falls through during 24/7 coverage. It's like an always-on triage system for your support queue.

How secure is the chatbot for sensitive manufacturing data?

Security is non-negotiable in our builds. We use end-to-end encryption for all interactions and comply with standards like GDPR and industry-specific regs for data handling. Access to sensitive info, such as proprietary designs or supplier lists, is role-based and audited. In one deployment for a steel producer, we implemented tokenization for inventory pulls, ensuring no breaches even during high-traffic periods. Regular vulnerability scans and updates keep it robust—your data stays locked down, just like your factory vaults.

What's the timeline for getting this up and running?

Typically, we deliver a fully custom chatbot in 4-6 weeks, depending on your system's complexity. Week one is discovery: auditing your workflows and data sources. Then, two weeks for building and training on your manufacturing specifics. The final stretch involves integration testing and tweaks based on simulated inquiries, like rush orders or defect reports. A tooling manufacturer went live in five weeks and saw immediate wins in after-hours lead capture. We prioritize quick value, with phased rollouts to minimize downtime.

Will this reduce our need for additional support staff?

It can significantly lighten the load, often handling 60-80% of routine queries autonomously, like status checks or basic troubleshooting. This lets your team focus on high-touch tasks, such as negotiating supplier contracts or resolving quality issues. For a recent client in assembly manufacturing, it freed up two full-time equivalents, redirecting them to production oversight and cutting overtime costs by 20%. That said, we design it to augment, not replace, your people—enhancing efficiency across the board.

Ready to Get Started?

Book your free consultation and discover how we can transform your business with AI.