Stop Missing Critical Customer Inquiries During Welding Shifts and Shutdowns Deploy a 24/7 AI Chatbot That Handles Specs, Quotes, and Support Instantly

How does the chatbot handle specific metal fabrication terminology like 'bend allowance' or 'shear strength'?

We train it exclusively on your shop's data—think your CAD libraries, spec sheets, and past quotes—so it understands nuances like calculating bend allowances for 6061 aluminum or verifying shear strengths for structural steel. No generic fluff; it's field-tested for accuracy. During setup, we ingest your docs and run simulations on real scenarios, like a client asking about tolerances for a 10-gauge enclosure. This ensures responses are precise, reducing errors that could cost you a job. Plus, it learns from interactions, getting sharper over time without you lifting a finger. Shops report 95% accuracy on tech queries right out of the gate, keeping your reputation solid.

Absolutely—unlike plug-and-play bots that falter on custom setups, we engineer deep, two-way API connections to systems like Epicor or JobBOSS. For instance, when a customer asks about lead times on a weldment, it pulls live data from your production schedule, not outdated info. We map your workflows first, ensuring actions like updating order statuses or flagging inventory lows happen automatically. This eliminates silos, cutting manual checks by hours weekly. In one fab shop, this integration alone sped up quote approvals by 40%, turning inquiries into confirmed POs faster. It's built to scale with your tools, no matter how unique your setup.

Smart handoff is core to our design. The bot detects complexity—say, a vague request for 'a bracket with specific load-bearing'—and seamlessly transfers to your team via email, Slack, or phone, including full chat history for context. No frustrating loops; it's like passing a blueprint mid-conversation. We set thresholds based on your prefs, so routine stuff like material certs stays automated, while intricate jobs get human expertise. Clients love this—resolution rates hit 98%, with escalations under 20%. It's your shop's safety net, ensuring no lead slips through while respecting the craft of custom fab work.

From consultation to live deployment, expect 4-6 weeks for a tailored build—faster than wrestling with no-code messes that take months to debug. We start with a deep dive into your processes, like how you handle CNC routing queues, then prototype in days. Testing mirrors real fab chaos, ensuring it thrives under load. One shop went live in under a month, handling their first 50 inquiries flawlessly. Post-launch, we monitor for tweaks, like optimizing for peak-hour traffic. You're not waiting on eternity; we're ROI-driven, getting value flowing ASAP so you capture those off-shift leads without delay.

Security is non-negotiable in metal fab, where IP like proprietary die designs matters. We build with enterprise-grade encryption, role-based access, and compliance to standards like ISO 9001. Data stays in your controlled environment—no cloud leaks. For example, when discussing alloy compositions, it shares only approved info, redacting sensitive specs. Audits show zero breaches in our deployments, and we include features like audit logs for every interaction. Your clients get the transparency they need without exposing trade secrets. It's peace of mind, engineered for the high-stakes world of custom manufacturing.

Think of it as automating your front-office grunt work, like a robotic arm for admin tasks. Initial build is a one-time investment, slashing ongoing costs—no per-query fees or subscriptions piling up. Shops save 20-30 hours weekly on support, equating to $5K+ monthly in labor for a 10-person team. One client recouped costs in 8 weeks via captured leads alone, adding $20K in revenue from after-hours RFQs. We track metrics like deflection rate (queries handled without humans) to prove ROI, focusing on fab-specific wins like faster turnarounds on sheet metal orders. It's practical, bottom-line boosting without the fluff.