Stop Losing Students to Slow Support During Peak Enrollment Deploy 24/7 AI Chatbots That Guide Learners Instantly
We understand the frustration of after-hours queries piling up, leaving potential students frustrated and dropping out. With our custom solutions, 95% of routine support tickets are resolved instantly, boosting completion rates and ensuring no opportunity slips away.
Join 250+ education businesses with 24/7 learner engagement
The "Support Bottlenecks" Problem
After-hours queries from time-zone scattered students, such as international learners in Asia accessing U.S.-based courses at midnight, go unanswered, leading to 20-30% drop-off rates in asynchronous online modules
Overwhelmed instructors miss personalized feedback requests on assignments or quizzes, stalling student progress in competency-based programs like vocational certifications
Technical glitches in LMS platforms like Canvas or Moodle, such as login failures during peak exam periods, aren't resolved fast enough, frustrating adult learners balancing work and study
Enrollment peaks during semester starts or certification deadlines overwhelm support teams, causing delays in onboarding new cohorts to interactive course portals
Generic responses fail to address diverse learner needs, such as accessibility features for non-native English speakers in ESL or professional development courses
Scaling support for growing online programs, like expanding MOOCs or corporate e-learning modules, leads to inconsistent quality across curriculum tracks and learner pathways
Build a Custom AI Support System That Scales with Your Student Body
With over 8 years engineering AI for edtech, we've helped platforms like yours turn support into a student success engine
Why Choose Us
You're not alone in watching queries stack up while your team scrambles. We've seen this before—dedicated educators burning out trying to keep up with global learners. At AIQ Labs, we craft intelligent chatbots from the ground up, trained on your course content and learner data. These aren't off-the-shelf bots; they're custom-built to handle everything from troubleshooting module access to guiding career advice, all while seamlessly escalating to humans when needed. Think of it as a tireless virtual tutor, always ready to nurture your students' journey.
What Makes Us Different:
Unlock 24/7 Learner Support That Drives Better Outcomes
Boost Student Retention by 30%
Boost Student Retention by 30%: Our chatbots provide instant help with course navigation, doubt clearance on lesson modules, and progress tracking, reducing frustration drop-offs. In one case, a language learning platform saw completion rates jump from 65% to 85% within six months after implementing our solution—students felt supported around the clock, like having a personal tutor available via their learning management system anytime.
Capture Every Enrollment Opportunity
Capture Every Enrollment Opportunity: Never miss a lead from late-night browsers inquiring about program prerequisites or tuition. With 24/7 availability, queries convert to sign-ups faster during global time zones. Platforms report a 25% increase in conversions during off-hours, turning international reach into real growth for online degree programs without the cost of round-the-clock staff.
Free Your Team for High-Impact Teaching
Free Your Team for High-Impact Teaching: Handle 80% of routine inquiries like syllabus questions or platform tutorials automatically, letting instructors focus on mentoring, personalized coaching, and curriculum design. This shift not only cuts response times to under 2 minutes but also improves Net Promoter Scores to 70+ in vocational training programs we've powered over the past year.
What Clients Say
""Before AIQ's chatbot, our weekend support was nonexistent, and we'd lose 15% of international students to unanswered tech questions about accessing recorded lectures from different time zones. Now, it's handling enrollments and module troubleshooting flawlessly—our retention improved by 22% in just three months, and our team finally gets weekends off without impacting course completion rates.""
Dr. Elena Vasquez
Director of Online Learning, SkillForge Academy (Provider of Global Vocational Training Programs)
""We were drowning in queries during our annual certification rush, with students struggling to upload assignments or navigate certification pathways. The custom bot they built integrates perfectly with our Moodle platform, resolving 90% of issues without us lifting a finger. It's like adding a full support team overnight—enrollments are up 18% year-over-year, and student feedback has never been better on resolution speed.""
Marcus Lee
CTO, ProCert Training Solutions (Specializing in IT Certification Courses)
""As a small coding bootcamp, scaling support for our intensive 12-week cohorts seemed impossible amid rapid enrollment growth. AIQ's solution feels like an extension of our instructors; it even personalizes advice based on student progress in coding challenges and debugging sessions. We've cut support costs by half while boosting course satisfaction to 4.8 stars on our feedback portal.""
Sarah Kim
Founder, CodePath Education (Accelerated Coding Bootcamp for Career Changers)
Simple 3-Step Process
Discovery and Customization
We dive into your course platform, mapping pain points like peak-hour overloads and learner demographics. Then, we tailor the AI to your content, ensuring it speaks your language—from syllabus queries to certification paths.
Build and Integrate
Our engineers construct the chatbot with deep API ties to your LMS, training it on real student interactions for natural, empathetic responses. Testing ensures it scales seamlessly as your programs expand.
Launch and Optimize
Go live with 24/7 monitoring. We refine based on usage data, handing you full ownership of a system that grows with your student outcomes, complete with analytics to track engagement lifts.
Why We're Different
What's Included
Common Questions
How does the chatbot integrate with our existing online course platform?
We start by auditing your setup—whether it's Teachable, Thinkific, or a custom LMS—and build secure, two-way API connections. This lets the bot access real-time data like student progress or module availability. For instance, if a learner asks about prerequisites, it pulls directly from your system to give precise answers. Unlike plug-and-play tools that glitch during updates, our custom integrations are robust, ensuring smooth operation even as you add new courses. We've done this for over 50 edtech clients, reducing integration time to under two weeks while maintaining 99.9% uptime.
Can the chatbot handle complex student inquiries, like career advice or certification paths?
Absolutely. We train it on your specific content, from syllabi to alumni outcomes, so it provides tailored responses. It's not just FAQs; the AI uses natural language understanding to grasp nuances, like advising on skill gaps for a data science certification. In one vocational program, it resolved 85% of such queries without escalation, freeing advisors for deeper consultations. We also include fallback mechanisms for handoffs, ensuring no student feels lost—like a vigilant teaching assistant always on duty.
What about data privacy and compliance for student information?
Privacy is paramount in education. Our chatbots are built FERPA-compliant from the start, with encrypted data flows and no third-party storage of sensitive info. We conduct audits to match your policies, anonymizing interactions where needed. For a university partner, this meant secure handling of transcript queries without breaches. You own all data, and we provide tools for easy audits—peace of mind as you scale to more international students.
How scalable is this for growing enrollment numbers?
Designed for education's ebbs and flows, our enterprise-grade architecture handles surges—like 500% traffic during open enrollment—without slowdowns. Cloud-optimized and auto-scaling, it supports from 100 to 10,000+ active chats. A bootcamp we built for saw seamless growth from 200 to 2,000 students quarterly, with zero added costs. We focus on your trajectory, building in buffers for future modules or cohorts.
What's the timeline and cost for implementing this chatbot?
Timelines vary by complexity, but most platforms launch in 4-6 weeks: one for discovery, two for build and test, one for deployment. Costs start at $15,000 for a basic setup, scaling to $40,000 for advanced features like voice integration—far less than hiring staff for 24/7 coverage. ROI hits fast; clients recoup in 3-4 months via higher retention. We offer a free audit to scope exactly what's needed for your platform.
Will the chatbot reduce the need for human support staff?
It optimizes, not replaces. By automating routine tasks—think login issues or syllabus lookups—your team handles 70% fewer tickets, focusing on high-value interactions like mentoring. One online academy redirected staff to curriculum development, improving outcomes by 18%. The bot logs everything for easy review, ensuring humans step in seamlessly for empathy-driven needs, like motivational coaching.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.