For Restaurants and Food Service Teams

Stop Losing Customers to After-Hours Silence 24/7 AI Support That Never Sleeps

Imagine your chatbot handling peak-hour order questions at 2 AM, turning a late-night craving into a satisfied customer and fresh revenue—without you lifting a finger.

Join 150+ restaurants boosting customer satisfaction by 40%

Instant responses to reservation queries, even during your busiest dinner rush

Capture every impulse order from night owls browsing your menu online

Seamlessly integrate with your POS system for real-time order updates

The "After-Hours" Problem

Missed Reservations During Late-Night Surges, Like 2 AM Walk-Ins for Brunch Spots

Unanswered Menu Questions on Allergen Info Leading to Lost Takeout Orders

Overloaded Front-of-House Staff Handling Simple Inquiries Like Wait Times During Dinner Rush

Forgotten Follow-Ups on Catering Inquiries for Off-Site Events After Kitchen Close

Negative Reviews from Delayed Responses to Vegan or Nut-Free Dietary Queries

Stock Confusion on Daily Specials Causing Cancellations Without Real-Time Inventory Checks

Custom-Built Chatbots Tailored to Your Restaurant's Rhythm

We've powered support for over 50 food service spots, from bustling diners to high-end bistros, ensuring every solution fits like a glove.

Why Choose Us

Let's be honest—running a restaurant means chaos from open to close, and beyond. That's why at AIQ Labs, we craft intelligent chatbots trained on your menu, hours, and unique vibe. No off-the-shelf nonsense; we integrate directly with your POS and reservation systems for instant, accurate responses. You're probably thinking, 'Will it handle my specials?' Absolutely. It updates in real-time, suggests pairings like a seasoned server, and escalates to you only when needed. Round-the-clock availability without the overtime costs. Here's the thing: it's built for your workflow, turning those after-hours pings into booked tables and happy repeaters.

What Makes Us Different:

Deep integration with tools like Toast or Square for seamless order tracking

Context-aware responses that remember past chats, just like your best staff

Handover protocols that notify your team at the perfect moment, not midnight

Unlock Round-the-Clock Wins for Your Restaurant

Never Miss a Lead, Day or Night

Never Miss a Lead, Day or Night: Picture this: a customer texts at 11 PM about gluten-free pasta options. Our chatbot responds instantly with your full menu details, including cross-contamination notes, securing that takeout order before they scroll to the competition. Restaurants see a 35% uptick in off-hours conversions within the first quarter, capturing opportunities that once slipped away like uneaten leftovers.

Boost Satisfaction Without Extra Staff

Boost Satisfaction Without Extra Staff: During your lunch frenzy, the bot fields 'Is the salmon fresh and sustainably sourced?' queries, freeing your team to plate perfection. Customers rave about quick, helpful chats—leading to 4.8-star averages on platforms like Yelp and 20% fewer no-shows for reservations. It's like having a tireless host who knows every allergy, spice level, and preference by heart.

Cut Response Times to Seconds, Not Minutes

Cut Response Times to Seconds, Not Minutes: No more voicemail black holes. The AI handles 80% of inquiries on the spot—checking table wait times during peak hours, suggesting upsells like dessert pairings, or confirming delivery ETAs with traffic updates. This slashes wait-related complaints by half in the first month, turning potential walkouts into loyal patrons who feel seen, even at 3 AM.

What Clients Say

"Before AIQ's chatbot, we'd lose weekend reservations because no one checked messages after 10 PM on Fridays. Now, it books tables automatically and even suggests add-ons like house wine pairings with tapas. Our booking rate jumped 25% in the first month, and my front-of-house team isn't buried in texts about paella portions anymore."

Maria Gonzalez

Owner, La Cocina Tapas Bar

"We run a food truck, so hours are all over the place with pop-up events. The chatbot integrates with our Square setup to update menu availability in real-time—no more 'sold out' surprises on our signature jerk chicken. Customers love the instant nut allergy checks; it saved us from a bad Yelp review last summer when someone asked about cross-contact at midnight during a festival."

Jamal Reed

Owner, Street Eats Food Truck Collective

"Implementing this was a game-changer for our catering side. It qualifies events 24/7, pulling from our inventory to confirm feasibility for items like custom tiramisu orders. We closed three weddings in one week that would've waited till morning, with menu tweaks for vegan guests. Staff time dropped by 15 hours weekly—finally, some breathing room to focus on sauce prep in the kitchen."

Sarah Kim

Catering Director, Bella Vista Italian Events

Simple 3-Step Process

Step 1

Discovery and Customization

We dive into your restaurant's daily grind—menus, peak times, common questions—and build a chatbot molded to your exact needs, integrating with your existing systems like a perfect spice blend.

Step 2

Training and Testing

Your data fuels the AI: past orders, customer prefs, even seasonal specials. We test rigorously in simulated rushes to ensure it handles everything from vegan swaps to large-party bookings without a hitch.

Step 3

Launch and Optimization

Go live with 24/7 monitoring. We tweak based on real interactions, scaling as your business grows—like adding voice for drive-thru queries—delivering ongoing efficiency without the hassle.

Why We're Different

We build from scratch with custom code, not pieced-together templates, so your chatbot evolves with your menu changes instead of breaking like a dropped plate.

True ownership means no subscription traps; you control the system, integrating deeply with your POS for data that flows like a well-oiled kitchen line.

Our engineers focus on food service realities—handling variable hours and high-volume queries—unlike assemblers who slap on generic bots that miss the flavor.

We prioritize scalability for growing spots: start simple, add features like predictive ordering without starting over, saving you from tool overload.

Context-aware AI remembers customer history, personalizing like a regular at your counter, not the forgetful one-size-fits-all responses from off-the-shelf options.

Round-the-clock support from us, not just the bot—our team fine-tunes based on your analytics, ensuring peak performance during your busiest seasons.

We eliminate integration nightmares by architecting end-to-end, so your chatbot talks seamlessly to inventory and CRM, cutting manual checks that slow service.

Proven in real kitchens: our in-house platforms handle complex convos, guaranteeing your solution is robust, not fragile like no-code experiments.

Focus on ROI for SMBs: we target 30-50% efficiency gains in support tasks, tailored to restaurant margins, not vague promises.

Human-AI handoff is intuitive, notifying staff via your preferred channels—text or Slack—only for nuances, keeping your team in the loop without overload.

What's Included

24/7 instant responses to menu, allergy, and location queries

Real-time integration with POS systems for order status updates

Automated reservation booking and confirmation via chat

Personalized recommendations based on past customer interactions

Multi-channel support: website, app, SMS, and social media

Seamless escalation to human staff with full chat history

Inventory-linked responses to prevent overpromising on specials

Analytics dashboard tracking inquiry resolution and conversion rates

Custom voice options for phone-based customer support

Compliance with food safety query handling and data privacy

Easy content updates for seasonal menus without coding

Predictive insights on common questions to refine your service

Common Questions

How does the chatbot handle complex dietary restrictions?

We train it on your full menu and allergen data, so it can quickly cross-reference ingredients—like spotting hidden nuts in a sauce or suggesting dairy-free swaps for your pasta special. For edge cases, it pulls from a knowledge base we build with your input, responding in seconds with options or alternatives. If needed, it escalates to your chef's notes. Restaurants using this see 90% resolution without human involvement, keeping customers happy and compliant during those frantic online orders. It's all customized to your cuisine, whether Italian classics or fusion tacos.

Can it integrate with my existing reservation system?

Absolutely— we connect it directly to platforms like OpenTable or Resy via secure APIs, allowing real-time availability checks and bookings right in the chat. No more double-bookings from outdated info. For example, if someone's asking about a Friday night table for six, it scans slots, holds a spot temporarily, and confirms payment details. This setup has helped spots like yours cut no-show rates by 20%, all while fitting your workflow. We handle the tech so you focus on the food.

What happens if the chatbot can't answer a question?

Smart handoffs are key. It recognizes limits—like a custom cake design query—and notifies your team instantly via email, SMS, or your internal app, passing the full conversation history. Your staff picks up where the bot left off, making it feel seamless. In tests, this happens under 15% of the time, and follow-ups resolve 95% of cases within an hour. It's like having a vigilant sous-chef who knows when to call the head chef, ensuring no customer feels ignored, especially after hours.

Is this suitable for a small cafe or just big chains?

Perfect for small operations too—we scale it to your size. A cozy cafe might use it for quick coffee order tweaks or loyalty point checks, integrated with simple tools like Square. We've built for 20-seat spots that handle 50 daily queries, boosting table turnovers without extra hires. It's custom, so no bloated features; just what fits your vibe, from morning rush to evening wind-down. Owners report reclaiming 10-15 hours weekly from phone duty.

How secure is customer data in the chatbot?

Security is non-negotiable, especially with food orders involving payments and personal info. We use enterprise-grade encryption, GDPR-compliant storage, and role-based access so only authorized staff see chats. For instance, it anonymizes data for analytics while keeping order details protected. Regular audits and updates keep it tight, preventing breaches that could hurt your reputation. Food service clients trust this because we've navigated PCI compliance for POS links, ensuring peace of mind as you capture those 24/7 opportunities.

How long does it take to set up and see results?

From consultation to launch, it's typically 4-6 weeks, depending on your systems. We start with a quick audit of your setup, then build and test iteratively. Many restaurants see immediate wins—like 25% more inquiries handled—within the first week post-launch. One diner client went from manual responses to automated in a month, adding $2K in monthly revenue from late-night pickups. We optimize ongoing, so it gets smarter with use, fitting your evolving menu and hours.

Ready to Get Started?

Book your free consultation and discover how we can transform your business with AI.

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Customer Support Chatbots