Stop Losing Custom Orders to After-Hours Inquiries Always-On AI Support That Captures Every Lead

How does the chatbot handle technical questions about woodworking specifics like joinery types?

We train it on your shop's knowledge base, including details on dovetails, biscuits, or pocket screws, pulling from your actual project history. For example, if a client asks about strength ratings for a custom beam, it references your tested specs and can even suggest alternatives based on load-bearing needs. It's not generic—it's customized to your expertise, ensuring accurate, confident responses that build trust. Over time, it learns from interactions to handle even niche queries like exotic wood sourcing without needing a human. This cuts down on back-and-forth, saving your team hours while keeping clients satisfied.

Absolutely, we specialize in deep, two-way integrations with tools like JobShop or QuickBooks tailored for manufacturing. The chatbot can check real-time stock levels for items like 1x6 pine or schedule pickups directly in your system. No more manual updates—when a client inquires about availability, it syncs instantly, preventing overpromises. We've done this for shops with legacy CNC software, creating seamless bridges that eliminate data silos. The result? Faster order fulfillment and fewer errors in your quoting process, directly impacting your bottom line.

What if a query is too complex for the AI to handle alone?

Smart handoff is built-in. For something like a full custom design consultation involving 3D modeling, the chatbot gathers details upfront—measurements, preferences, timeline—then notifies your team via Slack or email with a summarized brief. It's like a pre-screened lead delivered ready-to-go. In practice, this reduces resolution time by 40% for complex cases, as the AI handles the basics first. We've fine-tuned this for woodworking, where visual approvals matter, even attaching reference images from your portfolio to speed things up.

Is the chatbot available on our website and social channels?

Yes, we deploy it across all your touchpoints: website pop-ups for browsing clients, Facebook Messenger for social leads, and even email auto-replies. For a woodworking shop, this means capturing inquiries from Instagram posts about your latest reclaimed wood pieces instantly. It's all unified under one system, so conversations carry over seamlessly—if someone starts on social asking about staining options, it picks up on your site without repetition. This multi-channel approach ensures you never miss a lead, no matter where prospects engage, boosting your overall capture rate significantly.

How secure is customer data in the chatbot, especially for custom order details?

Security is paramount in manufacturing, where proprietary designs are key. We use enterprise-grade encryption and comply with standards like GDPR for any shared specs or measurements. Data stays within your owned system, not scattered across third-party clouds. For instance, when discussing a client's unique inlay pattern, it's anonymized and access-controlled. Regular audits and role-based permissions ensure only authorized team members see sensitive info. Shops using our setup report zero breaches, giving you peace of mind while focusing on craftsmanship rather than cyber worries.

What's the setup time, and do you offer ongoing support?

Setup takes 4-6 weeks, depending on your system's complexity—we map your workflows first to avoid disruptions. Day one is discovery, then building and testing with your input on sample queries like 'lead time for 100 chair spindles.' Launch includes training for your team. Post-launch, we provide 3 months of optimization, monitoring metrics like response accuracy, and tweaking as needed. Beyond that, optional maintenance ensures it evolves with shop changes, like new machinery adding capabilities. It's a partnership, not a one-off, designed for long-term ROI in your operations.