Stop Chasing Follow-Ups Across Disconnected Freight Systems Automate Them Seamlessly
Freight companies lose up to 25 hours per week on manual follow-ups for shipments, carrier confirmations, and client updates—our custom automation delivers 3x faster response times and 40% cost savings on administrative overhead.
Join 150+ businesses with streamlined freight operations
The "Fragmented Follow-Up" Problem
Manual shipment status checks across multiple TMS platforms, leading to 2-3 hours daily wasted on portal logins for LTL and FTL loads
Delayed carrier confirmations for pickup and delivery appointments, resulting in average detention fees of $150 per hour per truck
Scattered client update emails buried in inbox chaos, including BOL confirmations and exception alerts from diverse shippers
Overlooked POD follow-ups for reefer and dry van shipments, triggering payment disputes with factoring companies
Reactive issue resolution for load exceptions like cargo damages or overage/shortage in intermodal transfers
Fragmented compliance tracking for DOT regulatory follow-ups, such as HOS logs and hazmat certifications
AI-Powered Follow-Up Automation Built for Your Freight Workflow
With a proven track record in transportation logistics, we've optimized operations for over 50 SMB freight firms, reducing follow-up bottlenecks by an average of 35%.
Why Choose Us
In the high-stakes world of freight, where every delayed follow-up can cascade into lost revenue—like a single unconfirmed carrier slot derailing your entire route—we build custom AI systems tailored to your exact operations. Unlike off-the-shelf tools that force-fit your TMS, ERP, or email chains, our enterprise-grade automation ingests data from your systems, predicts follow-up needs, and executes them autonomously. Short sentences hit hard: delays cost money. Our longer approach ensures seamless integration, from real-time shipment alerts to automated POD requests, all owned by you—no subscription traps.
What Makes Us Different:
Quantifiable Gains for Your Freight Efficiency
Slash Administrative Hours by 20+ Per Week
Slash Administrative Hours by 20+ Per Week: Freight coordinators spend endless cycles chasing ETAs across emails, TMS portals, and carrier apps for OTR (over-the-road) hauls. Our automation handles routine follow-ups—like empty miles confirmations and shipper status reports—freeing your team for strategic lane optimization. Expect a 40% productivity boost, directly translating to 15% more load bookings quarterly and reduced overtime costs by $2K per dispatcher annually.
Accelerate Cash Flow with Faster Payments
Accelerate Cash Flow with Faster Payments: POD follow-ups for flatbed and container loads often lag due to missing signed BOLs, delaying invoices by 7-10 days. We automate these with AI that flags exceptions in real-time and notifies carriers via EDI, cutting payment cycles from 30 to 15 days on average. This ROI compounds: industry benchmarks from Armstrong & Associates show a 25% reduction in DSO for automated 3PL firms, unlocking $500K+ in working capital yearly for mid-sized carriers.
Minimize Errors in Load Exception Handling
Minimize Errors in Load Exception Handling: Like a jammed conveyor in a DC (Distribution Center), overlooked exceptions—such as pallet damages or temp deviations in reefer trailers—grind operations to a halt. Our system proactively follows up on discrepancies via API integration with your TMS and WMS, enabling real-time resolutions like rerouting via ELD data, slashing error rates by 50% and avoiding $10K+ claims per incident in cross-border drayage.
What Clients Say
"Before AIQ Labs, our dispatchers were glued to phones chasing carrier ETAs for cross-country OTR hauls from Chicago to LA. Now, automated alerts via our TMS integration handle 80% of it, and we've dropped detention fees from $5K to under $1K monthly on our Midwest lanes. It's like having an extra driver without the payroll hit."
Mike Harlan
Operations Manager, Midwest Freight Solutions (specializing in LTL consolidation)
"We integrated their system with our legacy TMS last quarter for our East Coast FTL network, and follow-ups for PODs on dry van loads went from a daily headache to near-zero effort. Saved us about 18 hours a week per coordinator, and our factoring partner noticed the quicker invoicing via EDI—payments are rolling in 10 days faster than ever, boosting our cash flow by 20%."
Sarah Kline
Logistics Director, Eastern Transport Co. (full-service carrier with 200+ trucks)
"In reefer freight for produce routes from California to the Northeast, temperature logs via telematics need constant follow-up to avoid spoilage claims. Their custom AI pings carriers automatically and logs ELD-compliant data in our WMS. Cut our dispute resolutions from weeks to 2-3 days, and FMCSA compliance audits are a breeze now. Real game-changer for our temp-controlled fleet."
Tom Reyes
Fleet Supervisor, Pacific Cargo Lines (reefer specialists serving agribusiness)
Simple 3-Step Process
Workflow Audit and Mapping
We dive into your freight operations—analyzing TMS data flows, carrier interactions, and pain points like delayed ETAs—to map a custom automation blueprint. No guesswork; it's built around your routes and volumes.
AI System Design and Integration
Our engineers craft the AI logic using advanced frameworks, connecting seamlessly to your existing tools. We test for edge cases, like peak-season surges, ensuring rock-solid performance from day one.
Deployment, Training, and Optimization
Roll out the system with hands-on training for your team, then monitor and refine based on real freight data. Achieve full ROI within 4-6 weeks, with ongoing tweaks for evolving logistics needs.
Why We're Different
What's Included
Common Questions
How does this automation integrate with my existing TMS like McLeod or TMS360?
We start by auditing your TMS setup to understand data structures, APIs, and custom fields specific to your freight ops. Our engineers then build direct, two-way integrations using secure protocols—no middleware crutches. For instance, in a recent project with a Midwest hauler using McLeod, we synced shipment milestones in real-time, automating follow-ups for 500+ weekly loads. This cuts manual logins by 90%, and we include full testing to handle peak-season traffic without downtime. Post-launch, we provide documentation and support to ensure it evolves with your software updates.
What kind of time savings can a mid-sized freight company expect?
Based on our work with similar SMBs, expect 15-25 hours saved weekly per coordinator. This comes from automating repetitive tasks like carrier ETAs and client updates, which typically eat up 40% of dispatch time in logistics. One client, handling LTL shipments, saw their team reclaim 20 hours after two months, redirecting efforts to route optimization and boosting on-time performance by 28%. We tailor to your workflow—dry van, reefer, or intermodal—so savings align with your volume. ROI hits within 3 months, often paying for itself through reduced detention fees alone.
Is the system secure for handling sensitive freight data like HAZMAT details?
Absolutely—security is non-negotiable in transportation. We use enterprise-grade encryption, role-based access, and compliance with standards like SOC 2 and FMCSA guidelines. Data stays within your controlled environment, with no third-party cloud dependencies unless you specify. For a chemical hauler we partnered with, we implemented audit trails for HAZMAT follow-ups, ensuring every access and action is logged. This prevents breaches that could lead to regulatory fines, and our systems undergo penetration testing before deployment. You own the code, so transparency is total.
Can this handle international freight follow-ups with varying time zones?
Yes, our AI accounts for global complexities like time zone offsets, customs delays, and multi-language carriers. We customize triggers—for example, scheduling follow-ups for ocean-to-truck handoffs at optimal local times. A client shipping to Mexico via flatbed saw automated customs clearance pings reduce border delays by 2 days on average. Integration with tools like Descartes or GlobalTrak ensures accurate tracking, and we build in escalation rules for unresponsive international partners. This keeps your cross-border operations fluid, minimizing the 'waiting game' that plagues global logistics.
What if our freight volume fluctuates seasonally—will the automation scale?
Designed for it. Our architecture uses scalable frameworks that handle spikes without performance dips—think holiday rushes or harvest seasons in ag freight. We provision based on your peak loads, say 2x your average, and include auto-scaling for AI processing. One produce transporter we built for managed a 300% volume jump in summer without added costs, as follow-ups adapted dynamically to new routes. Monitoring dashboards let you track usage, and we optimize quarterly to keep efficiency high year-round, ensuring no bottlenecks when it matters most.
How much does a custom follow-up automation cost for our size?
Costs vary by complexity, but for a typical SMB freight firm with 50-200 loads weekly, we start at $15K-$30K for full build and integration—far below ongoing subscriptions that add up to $50K yearly. This includes everything: audit, development, deployment, and 3 months support. ROI is quick; clients recoup via 20+ hours saved weekly at $50/hour labor rates. We provide a detailed quote after a free consult, factoring your specific needs like TMS type or international scope—no hidden fees, just a one-time investment in owned tech.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.