Stop Losing Hours Chasing Delivery Confirmations Automate Follow-Ups and Reclaim Your Day
Last-mile delivery teams waste up to 25 hours per week on manual follow-ups and status checks. Our custom automation slashes that by 80%, delivering a 6-month ROI through streamlined routes and fewer callbacks.
Join 150+ businesses with streamlined last-mile operations
The "Follow-Up Friction" Problem
Drivers idling at consignment drop-off points awaiting POD confirmations from recipients
Dispatch teams overwhelmed by callback logs from unsuccessful delivery attempts and exception reports
Route planners hindered by fragmented follow-up communications disrupting dynamic rerouting in TMS
Customer service teams flooded with rescheduling requests due to missed delivery windows and carrier penalties
Warehouse staff managing manual POD tracking across disparate apps and legacy WMS interfaces
Fleet managers grappling with compliance risks from incomplete delivery exception documentation and IFTA reporting
Our Custom Follow-Up Automation for Last-Mile Efficiency
With over a decade in logistics AI, we've optimized workflows for 50+ delivery fleets, cutting operational drag by proven margins.
Why Choose Us
In the high-stakes world of last-mile delivery, every delayed confirmation ripples through your routes like a blocked highway. AIQ Labs builds tailored automation systems that act as your invisible logistics coordinator. We integrate directly with your TMS, GPS trackers, and customer portals to trigger smart follow-ups—texts for quick confirmations, emails for reschedules, voice calls for urgent escalations. No more drivers circling blocks or dispatchers dialing endlessly. Our enterprise-grade solutions handle the chaos, ensuring seamless handoffs from dispatch to doorstep. Built from the ground up for your fleet's unique routes and volumes, this isn't off-the-shelf software; it's a custom engine tuned to your daily grind.
What Makes Us Different:
Unlock Quantifiable Gains in Your Delivery Chain
Reclaim 20+ Hours Weekly on Manual Chases
Reclaim 20+ Hours Weekly on Manual POD Chases: Imagine drivers bypassing post-drop-off confirmations, proceeding directly to the next waypoint. Our automation deploys SMS and email triggers for recipient acknowledgments, reducing follow-up time by 80% and increasing daily stops per vehicle by 12%—translating to $2,500 monthly savings in overtime for a 50-truck fleet and optimized utilization in your TMS.
Drive 15% Higher On-Time Delivery Rates
Achieve 15% Higher On-Time Delivery Rates: Eliminate bottlenecks from manual exception handling that cascade across your supply chain. Our predictive automation integrates with GPS telematics for real-time alerts, delivering 98% OTP (On-Time Performance) versus the industry's 85% average—enhancing customer retention in e-commerce fulfillment and slashing $1,200 quarterly in late-delivery fines from carriers.
Cut Operational Costs by 25% Through Efficiency
Slash Operational Costs by 25% via Streamlined Automation: Idle engine hours from delivery waits and dispatcher callbacks can inflate fuel costs by $5,000 monthly for mid-sized LTL (Less-Than-Truckload) operations. Our system automates these via API integrations with your ELD (Electronic Logging Device), cutting idle time by 40% and providing real-time dashboards for fuel efficiency tracking—yielding payback within 4 months.
What Clients Say
"Before AIQ, our dispatchers wasted mornings reconciling POD exceptions from overnight urban runs—it was total chaos during holiday peaks. Now, the automation sends automated SMS confirmations to recipients, cutting reschedules by 50% and allowing us to process 20% more parcels without hiring extra hands. Last quarter's volume surge was seamless."
Maria Gonzalez
Operations Manager at SwiftHaul Regional Carriers
"Seamlessly integrating AIQ with our Samsara GPS units transformed our operations—no more drivers pulling over for dispatcher approvals on interstate hauls. The system flags delivery exceptions in real-time via telematics alerts, saving us 18 hours weekly and boosting our OTP from 82% to 96% within the first month of rollout."
Raj Patel
Fleet Operations Director at UrbanLink Freight Solutions
"We were buried under follow-up emails after every evening shift in our high-volume e-commerce network. AIQ customized automated workflows—texts for dense urban drops, voice calls for suburban PODs—that align perfectly with our rush hours. We realized full ROI in just three months, with customer complaints falling 30% and smoother handoffs to our WMS."
Lisa Chen
Supply Chain Coordinator at MetroExpress Parcel Services
Simple 3-Step Process
Discovery and Mapping
We audit your current last-mile workflows, from dispatch to delivery confirmation, identifying exact pain points like callback volumes and route delays. This tailored analysis ensures our build aligns with your fleet's realities—no assumptions, just data-driven insights.
Custom Build and Integration
Our engineers craft your automation using advanced AI frameworks, linking seamlessly to your TMS and customer apps. We test rigorously with your real routes to guarantee zero disruptions, delivering a production-ready system in weeks, not months.
Deployment and Optimization
We roll out the solution across your operations, training your team with hands-on sessions. Post-launch, we monitor performance metrics like follow-up response times and tweak for peak efficiency, ensuring ongoing ROI as your business scales.
Why We're Different
What's Included
Common Questions
How does this automation integrate with our existing delivery software?
We start by mapping your current stack—whether it's Route4Me, Onfleet, or custom TMS—and build direct API integrations for two-way data sync. For instance, when a driver marks a stop complete in your app, our system instantly triggers a confirmation text to the customer, pulling ETA from GPS feeds. This creates a closed loop without manual entry. We've done this for fleets of all sizes, ensuring minimal downtime during setup. The result? Your tools work as one, cutting integration errors that plague 70% of logistics ops, per industry reports. Full deployment typically takes 4-6 weeks, with testing on live routes.
What kind of time savings can we expect in follow-ups?
Based on our deployments, last-mile teams see an immediate 20-25 hour weekly reduction in manual follow-ups. Dispatchers no longer chase confirmations; the AI handles 85% autonomously, prioritizing by urgency like weather delays. One client, a urban courier with 50 vans, reclaimed 22 hours per week, redirecting staff to route optimization. This translates to 15% lower labor costs and faster turnarounds. We benchmark against your baseline during discovery, so savings are tailored—industry averages show ROI in 4-6 months through efficiency alone.
Is this suitable for small fleets under 20 vehicles?
Absolutely—our custom approach scales down seamlessly for smaller operations. We focus on your specific bottlenecks, like manual callbacks in dense urban routes, without overkill features. A 15-van fleet we worked with automated 90% of their follow-ups, saving 12 hours weekly and boosting on-time rates from 78% to 94%. No minimum volume required; we build for your workflow, integrating with basic GPS apps if needed. This avoids the bloat of enterprise tools, delivering lean ROI from day one.
How do you ensure customer data privacy in automations?
Privacy is non-negotiable in logistics, so we embed compliance from the start—GDPR, CCPA, and DOT standards. Data flows encrypted through secure APIs, with customer info anonymized where possible. For example, follow-up texts use opt-in only, and we include easy unsubscribe. Our systems log all interactions for audits without storing sensitive details long-term. We've passed compliance reviews for regulated fleets, reducing breach risks that cost the industry $4.5M annually on average. You control access, ensuring your data stays yours.
Can the system handle peak season surges like holiday rushes?
Yes, our architecture is built for elasticity—handling 3x volume spikes without added costs. Using cloud-native frameworks, it auto-scales follow-ups during high-demand periods, like Black Friday when deliveries jump 40%. A e-commerce partner saw zero lag during their peak, maintaining 97% confirmation rates. We stress-test against your historical data in discovery, optimizing for surges in route density or callback volumes. Post-launch, monitoring ensures smooth performance, keeping your fleet moving when it matters most.
What support do you provide after implementation?
Ongoing support is core to our model—we're partners, not vendors. After launch, you get 90 days of hands-on optimization, tweaking based on real metrics like response rates. Then, it's tiered: monthly check-ins, 24/7 priority access for issues, and annual upgrades to match evolving needs, like new TMS versions. Our clients report 95% uptime, with fixes in hours. This isn't set-it-and-forget-it; we refine for sustained ROI, as seen in a fleet that cut costs 28% year-over-year through iterative tweaks.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.