Stop Losing Reservation Leads to Generic Software Chaos Capture Every Potential Diner with Custom AI Precision

How does this handle the chaos of walk-in leads during lunch rush?

Walk-ins can be a goldmine, but tracking them manually? Total headache. Our custom AI uses quick-scan QR codes or tablet inputs at the host stand to log details instantly—like party size, dietary notes, and if they're repeat faces. It then auto-suggests tables based on your floor plan and pings the kitchen for prep. One diner we worked with cut wait times by 15 minutes and turned 60% of walk-ins into reservations for future visits. We tailor it to your setup, whether it's a cozy cafe or bustling diner, ensuring nothing slips through the cracks. Let's chat about your peak hours to make it fit just right.

Absolutely, and that's where we shine. Unlike generic tools that force awkward workarounds, we build deep, two-way integrations with Resy, OpenTable, or whatever you're using. Leads flow in automatically, updating availability in real-time to avoid double-bookings. For example, if a lead mentions a large group, it cross-checks your calendar and suggests alternatives if needed. We've done this for a seafood spot that synced with their inventory too—flagging when fresh catches influence menu availability. No more data silos; everything's unified, saving your team hours of manual syncing each shift.

What if our leads are mostly from social media or delivery apps?

Social and delivery leads are huge for restaurants, but they're often scattered. We create custom scrapers and APIs that pull in mentions from Instagram or DoorDash requests, then enrich them with context—like scoring a post about 'vegan brunch' high for your plant-based menu. The AI nurtures them with targeted replies or promos, turning likes into bookings. A vegan eatery we built for saw a 25% uptick in conversions from social alone. It's flexible: we adapt to your platforms, whether TikTok trends or Uber Eats surges, without you juggling multiple logins.

How much customization is involved, and how long does it take?

Customization is our core—nothing off-the-shelf here. We start with your specifics: think integrating lead scoring for holiday party inquiries or auto-tagging based on neighborhood demographics. The process? Two weeks for discovery and blueprint, four to six for build and test, then launch with a smooth handover. Total: about two months to a system that's yours forever. A family-owned pizzeria got theirs up in five weeks, handling 200+ weekly leads flawlessly. We're builders, so it scales as your business grows, like adding multi-location support without starting over.

Is this secure for storing guest contact info and preferences?

Security is non-negotiable in food service, where guest trust is everything. We build with end-to-end encryption, compliant with standards like PCI for payments and GDPR for data. Leads are stored in your owned system, not some cloud rental, with role-based access so only host staff see reservation details. Features include audit logs for every interaction and auto-purge of old data. One Italian spot we helped avoided a compliance headache during an audit, keeping their VIP guest list safe. We even add custom alerts for high-profile diners, ensuring privacy while boosting loyalty— all tailored to your risk level.

Will this work for a small cafe versus a full-service restaurant?

Yes, we scale it to your size and style. For a small cafe, it might focus on quick coffee lead captures from app orders, auto-suggesting loyalty perks. Larger spots get advanced features like event lead routing to banquet managers. We customize based on your volume—say, 50 daily leads for a cafe versus 500 for a banquet hall. A neighborhood coffee shop we built for integrated it with Square for instant upsells, growing their repeat business by 30%. It's all about your exact needs: cozy counter service or white-tablecloth precision, we make it fit without overwhelming your team.