Stop Missing Calls When Your Line's Buzzing After Close AI That Answers Every Ring, Day or Night
Imagine handling 50% more orders without hiring extra staff or losing sleep over after-hours inquiries. Our system captures every lead, from morning rush to midnight lattes, boosting your revenue by up to 30% in the first quarter.
Join 500+ businesses with round-the-clock customer capture
The "After-Hours Black Hole" Problem
Voicemails Piling Up with Missed Late-Night To-Go Orders for Lattes and Pastries After 8 PM Closing
Overwhelmed Phone Lines During 7-9 AM Morning Commute Rush for Drive-Thru Espresso and Breakfast Sandwiches
Missed Catering Inquiries for Office Coffee Setups and Event Platters on Weekends
Baristas Distracted from Pouring Perfect Pour-Overs by Constant Phone Interruptions for Custom Drink Orders
Lost Loyalty from Unanswered Late-Night Craving Calls for Midnight Mocha Frappés and Dessert Pairings
Holiday Overload Leading to Dropped Group Order Requests for Festive Coffee Caterings and Bulk Pastry Orders
Our Custom-Built AI Phone System Keeps Your Coffee Shop Open 24/7
With years of hands-on experience building AI for fast-paced food service spots like yours, we've seen how fragmented tools kill efficiency—we fix that with owned, integrated systems.
Why Choose Us
Let's be honest, running a coffee shop means dealing with unpredictable rushes and quiet spells where every call counts. Our AI voice agents from AIQ Labs act like an always-on barista, handling calls with natural conversation. They take orders, answer menu questions, book catering, and even upsell seasonal specials—all without you lifting a finger. You're probably thinking, 'What about my POS system?' We integrate deeply, syncing everything seamlessly so your operations hum like a well-oiled espresso machine. No more subscription patchwork; this is a scalable powerhouse built to grow with your shop's expansion.
What Makes Us Different:
Unlock Non-Stop Revenue Streams
Never Miss a Late-Night Order Again
Never Miss a Late-Night Order Again: Picture this: A customer calls at 10 PM craving your signature mocha with a side of fresh scones. Our AI jumps in, takes the to-go order, processes payment via integrated POS like Toast or Square, and texts you for pickup prep within 5 minutes. Result? You capture <span class="gradient">20-40% more evening sales</span> without extending hours or staff burnout, based on average quick-service restaurant data.
Boost Customer Satisfaction During Rushes
Boost Customer Satisfaction During Rushes: Morning lines out the door for iced lattes? The AI handles overflow calls, queuing orders for breakfast burritos and sending digital receipts via text. This cuts wait times by half—often from 10 to 5 minutes—turning frustrated patrons into loyal regulars who rave about your efficiency on Yelp and Instagram.
Scale Effortlessly as You Grow
Scale Effortlessly as You Grow: Opening a second location? Our system adapts instantly, managing multi-site calls for everything from drip coffee refills to full catering spreads, with unified reporting on order volumes. No limits on volume—handle 1,000 calls a day or 10,000, all while optimizing inventory forecasts to avoid overstocking beans or syrups during slow months, potentially saving 15-25% on waste.
What Clients Say
"Before AIQ's system, we'd lose half our weekend catering leads to voicemails no one checked till Monday—like those big office bagel and brew setups. Now, it books everything on the spot, even suggesting pairings with our house-roasted blends. Last month alone, we added $4,200 in group orders we would've missed, all processed seamlessly through our Clover POS. Game-changer for our small team."
Maria Gonzalez
Owner, Brew Haven Coffee Shop in downtown Seattle
"The morning rush used to tie up our one phone line, scaring off walk-ins who couldn't get through for their usual cold brews or avocado toasts. This AI handles it all, even suggesting add-ons like seasonal muffins. Sales jumped 25% in the first two months, and our baristas focus on what they do best—crafting drinks without the phone buzzing every 30 seconds."
Jamal Patel
General Manager, Urban Grind Café Chain in Chicago
"After-hours calls were killing us; customers went to competitors for late-night iced americanos or cookie add-ons. Installed this three weeks ago, and it's captured 15 extra orders per night, with auto-suggestions for upsells like extra shots. Integration with our Square POS was seamless—no more double-entry headaches, and we've seen a 18% uptick in repeat late-night visits."
Sarah Lee
Founder and Head Barista, Midnight Brews Specialty Coffee in Austin
Simple 3-Step Process
Discovery Call
We chat about your shop's unique flow—from peak hour chaos to quiet catering needs—and map out how 24/7 AI fits your operations without disrupting the daily grind.
Custom Build and Integrate
Our engineers craft your AI agent, training it on your menu, specials, and POS data for natural, spot-on responses that feel like chatting with a regular.
Launch and Optimize
Go live with monitoring to tweak for perfection, ensuring it scales as your shop grows and captures every opportunity, round the clock.
Why We're Different
What's Included
Common Questions
How does the AI handle custom drink orders like a triple-shot oat milk latte?
Our AI is trained on your exact menu and common customizations, so it can confirm details like 'extra foam, no whip' right on the call. It uses natural language processing to understand variations—think of it as a barista who's memorized every quirky request. We pull from your POS data for accuracy, then logs the order directly, reducing errors by up to 90%. If it's too complex, it seamlessly transfers to you. We've seen shops cut remake rates in half this way, keeping customers smiling and lines moving.
What if a caller wants to speak to a human during peak hours?
No problem—the AI detects urgency or preference and routes instantly to your available staff via your preferred method, like a quick text or app notification. It's like having an extra hand on deck without the payroll hit. During rushes, it can even queue simpler calls, playing a friendly hold message about your fresh brews. Shops using this report 40% faster resolution times, as the AI handles the basics, freeing your team for face-to-face service.
Is this system secure for taking payments over the phone?
Absolutely. We build in PCI-compliant encryption for all transactions, just like your in-store terminal. The AI guides callers through secure entry without storing card details on our end. It's integrated with trusted gateways like Stripe or Square, ensuring every midnight muffin order is protected. For coffee shops, this means peace of mind during high-volume events—no fraud worries derailing your day. We've audited it rigorously, drawing from our regulated industry experience.
How quickly can we get this up and running in our shop?
Typically, from consultation to launch, it's 4-6 weeks, depending on your setup. We start with a deep dive into your operations, build the custom agent, test with sample calls (like busy hour simulations), and integrate with your POS. It's faster than hiring and training a receptionist, and scalable from day one. One client went live in under a month, capturing leads immediately. We're hands-on throughout, minimizing any downtime so your service stays uninterrupted.
Can it scale if we open more locations?
Yes, our architecture is designed for growth—think unlimited lines without extra costs per site. It routes calls by location, syncs inventory across shops, and provides chain-wide analytics. As you expand, we add features like centralized catering booking. No hitting walls like with basic phone apps; it's enterprise-ready from the start. We've helped single shops grow to three locations, boosting overall revenue by 35% through consistent 24/7 availability.
What happens if the AI misunderstands a caller's accent or request?
We use advanced speech recognition fine-tuned for diverse accents, common in bustling coffee spots. If there's any confusion—like a mumbled 'decaf'—it politely asks for clarification or offers options. Fallback is always a smooth handoff to staff. Post-launch, we review logs to refine accuracy, often hitting 95%+ comprehension. It's like seasoning a recipe: we tweak based on real use, ensuring it gets better over time without frustrating your customers.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.