Stop Missing Out on After-Hours Coffee Orders With AI Voice Agents Always Ready to Brew Up Sales
Imagine handling 24/7 calls without hiring extra baristas or losing sleep over unanswered lines. Our custom AI voice agents turn every ring into a revenue opportunity, boosting your daily sales by up to 30% while you focus on perfecting that latte art.
Join 150+ coffee shops with round-the-clock service that never misses a pour
The "Missed Brew" Problem
Ringing phones ignored during the 7 AM breakfast rush when lines snake out the door for lattes and bagels
Late-night callers hanging up because voicemail doesn't cut it for a quick decaf cappuccino fix after closing
Confused tourists asking for directions to the nearest subway or gluten-free pastry tweaks, tying up your limited baristas
Catering inquiries slipping through after closing, like that office party order for 50 breakfast burritos you never got
Loyal customers frustrated by delayed responses to oat milk substitution questions or loyalty points for their daily pour-over
Supply chain hiccups going unnoticed because no one's there to handle urgent vendor calls about delayed fair-trade coffee bean shipments
Our Custom-Built AI Voice Agents: Tailored for Your Coffee Shop's Rhythm
We've powered over 50 food service spots, including bustling coffee chains, with AI that feels like an extension of your team—not some off-the-shelf bot.
Why Choose Us
Let's be honest, your coffee shop isn't like a chain restaurant or a fast-food joint. You're all about that personal touch, the quick chat over a cappuccino. That's why we build AI voice agents from the ground up, integrating them right into your POS, inventory system, and even your scheduling app. No cookie-cutter templates here. We train the AI on your menu, your vibe, and your exact workflow. Picture this: a customer calls at 2 AM for a decaf recommendation, and our agent not only suggests the perfect blend but checks stock levels and texts you a pickup code. You're probably thinking, 'How does it handle accents or slang?' We fine-tune it with your local lingo, ensuring it nails every 'venti' or 'flat white' without missing a beat. Short story: it's like having a barista who's always on shift, minus the payroll.
What Makes Us Different:
Why 24/7 Availability Transforms Your Coffee Game
Never Miss a Lead, Even at Midnight
Never Miss a Lead, Even at Midnight: Coffee cravings don't punch a clock—think a 2 AM call for a large iced latte pickup. Our AI grabs every call, qualifies the interest—like a group order for tomorrow's team meeting pastries—and logs it straight to your dashboard with menu availability checks. Result? You wake up to confirmed bookings, not lost revenue. Shops using this see a 25% bump in off-hours sales within the first quarter, turning quiet nights into steady drips of income from late-night drive-thru equivalents.
Boost Customer Satisfaction with Instant Responses
Boost Customer Satisfaction with Instant Responses: You're probably thinking, 'Customers want a human touch for their brew.' Our agents deliver that warmth, answering queries about your ethically sourced Ethiopian beans or dairy-free alternatives in seconds, complete with flavor profile suggestions. No more 'call back tomorrow' frustrations during flavor season changes. This keeps regulars coming back for their signature flat white and turns one-time visitors into fans, with satisfaction scores jumping 40% in our client spots after just two months.
Streamline Operations Without Extra Headcount
Streamline Operations Without Extra Headcount: During peak hours, your team's buried in pulling espresso shots and frothing milk. Let the AI handle the phone—booking catering for lunch rushes, updating wait times for table service, or suggesting upsells like a muffin with that Americano. It's custom to your cafe's flow, reducing no-shows by 15% and freeing baristas to focus on what they do best: crafting drinks that delight, all while integrating with your POS for real-time order tracking.
What Clients Say
"Before AIQ Labs, we'd lose at least 10 calls a day during our morning crush, especially those last-minute group orders for cold brews and scones. Now, the voice agent handles it all, even integrated with our bean inventory to avoid promising what we don't have—like checking stock on house-roasted blends. Sales from phone orders alone went up 28% in the first month—it's like having a night manager who never sleeps and knows our menu inside out."
Maria Gonzalez
Owner, Brew Haven Coffee Shop in downtown Seattle
"I was skeptical about AI sounding natural for our quirky menu explanations, like our seasonal pumpkin spice twists with almond milk upgrades. But their custom setup nailed it. A customer called at 11 PM about gluten-free muffin options, got a full rundown including calorie counts, and placed an order for next-day pickup. We've cut after-hours misses by half in three months, and regulars love the quick loyalty point checks over the phone for their nitro cold brew rewards."
Jamal Carter
General Manager, Urban Grind Roasters in Brooklyn
"Our shop does a lot of catering for local events, but inquiries always came in after we closed, like requests for boxed lunches with custom espresso pairings. The AI voice agent now qualifies those leads on the spot, asks about headcount, dietary needs, and timing, then pings our team with details via Slack integration. Landed a $500 weekly corporate account for office bagel spreads we would've missed—total game-changer for our efficiency, boosting catering revenue by 35% year-over-year."
Sarah Lee
Co-Owner, Daily Drip Cafe in Austin
Simple 3-Step Process
Discovery Call to Map Your Coffee Chaos
We hop on a quick chat to understand your peak rushes, menu quirks, and pain points—like those endless calls for directions to your hidden gem location. No fluff, just us listening to build something that fits your shop's heartbeat.
Custom Design and Training Phase
Here's the thing: we craft your AI agent with your exact voice—warm, inviting, coffee-savvy. We integrate it with your systems, test it on real scenarios like handling a botched order complaint, and tweak until it's seamless.
Launch, Monitor, and Optimize
Go live with 24/7 coverage. We stick around to monitor calls, refine responses based on your feedback, and scale as your shop grows. Think of it as planting a robust coffee plant that keeps yielding better brews over time.
Why We're Different
What's Included
Common Questions
How does the AI handle custom drink orders, like a half-sweet iced latte?
Great question—coffee shops thrive on personalization, so we train our AI voice agents specifically on your menu variations. During setup, we feed it your full recipe book, including tweaks like syrup ratios or milk alternatives. When a caller says, 'Make it half-sweet,' the agent confirms details, checks stock (say, if almond milk is low), and even suggests pairings like a muffin. It's not rigid; it uses natural language processing to interpret slang or accents, reducing errors to under 5%. We've seen shops cut remake complaints by 20% because orders arrive exactly as requested. Plus, it logs everything for your review, so you can refine it anytime. Short punchy fact: it's like your best barista, but tireless.
What if a customer calls with a complaint after hours?
Complaints can brew fast in a coffee shop, especially about a cold brew gone wrong. Our AI is designed to de-escalate with empathy—starting with 'I'm sorry that didn't hit the spot; let's make it right.' It pulls up the order history if linked to your system, offers options like a refund code or complimentary remake, and escalates to you via text if needed. For instance, it might say, 'I'll note that for the team and send a $5 voucher right now.' This keeps satisfaction high without you jumping out of bed. In one client case, it resolved 80% of after-hours issues autonomously, turning grumpy callers into repeat visitors. We customize the tone to match your warm vibe, ensuring it feels like family, not a machine.
Can it integrate with my existing POS like Square or Lightspeed?
Absolutely, integration is our bread and butter—or should I say, our espresso shot. We build two-way connections so the AI can pull real-time data, like current wait times or stock on your house blend, and push orders directly into your POS queue. No manual entry, which saves your team 10-15 minutes per rush hour. For a coffee shop setup, imagine a caller ordering a dozen pastries; the agent processes payment securely and adds it to your system instantly. We've done this for dozens of food service clients, handling everything from inventory syncs to sales reporting. If your setup is quirky, we adapt—it's custom, after all. Result? Smoother operations, fewer mistakes, and you owning a unified tool instead of patching apps.
Is the AI available in multiple languages for diverse customers?
Yes, and it's crucial for coffee shops in multicultural spots. We configure it for languages like Spanish, Mandarin, or French, training on industry-specific terms—think 'café con leche' or 'double espresso.' The agent detects the caller's language automatically and switches seamlessly, ensuring no one feels left out. For example, it can explain your organic sourcing in their native tongue or handle allergy questions accurately. This boosts inclusivity; one urban shop reported a 15% uptick in international tourist orders. We fine-tune accents and dialects too, so it understands regional twists. Setup takes a week, and it's scalable—if your neighborhood shifts, we update it. Here's the thing: it's not just translation; it's culturally aware service that keeps everyone sipping happily.
How secure is customer data with these voice agents?
Security is non-negotiable, especially with payment details or personal orders flying around. We use enterprise-grade encryption for all calls, complying with PCI DSS for cards and GDPR for privacy. Voice data is anonymized and stored only as long as needed for training or disputes—nothing lingers. For coffee shops, this means safe handling of loyalty info or delivery addresses without breaches. Our systems include audit logs, so you can track every interaction. In practice, we've audited setups for food service clients, ensuring no vulnerabilities. You're probably thinking about hacks; we conduct regular pentests and offer SOC 2 compliance paths. Bottom line: your customers trust you, and our AI keeps that trust intact, letting you focus on the brew, not the worry.
What's the setup time and cost for a small coffee shop?
For a spot like yours with 5-10 baristas, setup is quick—typically 2-4 weeks from discovery to launch. We start with a deep dive into your operations, build and test the agent, then train your team on monitoring. Costs? It's custom, but expect $5K-$15K upfront for the build, depending on integrations like your POS depth, with optional maintenance at $500/month. No endless subscriptions; you own it. Compare that to hiring a part-timer for nights at $20/hour—our ROI hits in months via captured sales. One small shop recouped in 6 weeks from extra catering gigs. We keep it transparent: no hidden fees, just value tailored to your scale. Let's chat specifics; it's an investment that pays off in every cup sold.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.