Stop Missing Black Friday Calls After Hours AI Voice Agents That Work 24/7
Imagine your e-commerce store never sleeping, handling customer queries on new product drops or shipping updates instantly. We build custom AI voice agents that integrate with your Shopify or WooCommerce setup, capturing every lead without the hassle of hiring extra staff during peak seasons.
Join 150+ e-commerce businesses boosting conversions by 35% with round-the-clock support
The "After-Hours Inquiry" Problem
Customers calling after 9 PM about delayed Black Friday shipments from Amazon fulfillment, only to hang up unanswered amid high cart abandonment rates
Flash sale promotions driving traffic, but your team can't handle the inbound call volume
International shoppers from Europe inquiring about product availability for limited-edition drops during off-peak hours, leading to lost global sales and higher bounce rates on Shopify stores
Seasonal trend spikes overwhelming your phone lines, causing frustrated customers to shop competitors
Missed calls on new inventory drops for viral TikTok-trending apparel, turning potential repeat buyers into one-time visitors who switch to competitors like Shein
Post-purchase support queries at midnight about order tracking for next-day delivery from UPS, eroding trust in your brand and increasing negative reviews on Trustpilot
Your Always-On E-commerce Receptionist
With over 5 years crafting AI solutions for retail brands like boutique online shops and mid-sized apparel stores, we've seen how voice AI transforms customer interactions.
Why Choose Us
Let's be honest, running an e-commerce store means juggling inventory, trends, and customer whims around the clock. Here's the thing: your customers don't clock out at 5 PM. They want answers on that viral product or shipping ETA right now. At AIQ Labs, we build custom AI voice agents tailored to your workflow—integrating seamlessly with your CRM, inventory system, and order platform. No off-the-shelf bots that sound robotic. We train them on your product catalog, seasonal promotions, and brand voice for natural, helpful conversations. You're probably thinking, 'Will it handle returns?' Absolutely, and it'll escalate to your team only when needed. This isn't just availability; it's your store's secret weapon for capturing every opportunity, 24/7.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Store
Never Miss a Lead, Even at 3 AM
Never Miss a Lead, Even at 3 AM: Picture this: a customer calls during a late-night scroll about your trending sneakers featured on Instagram. Our AI agent qualifies them instantly, books a virtual fitting via Zoom integration, and logs the lead in your Shopify CRM. Result? 28% more conversions from after-hours inquiries, based on our retail clients' data from Q4 holiday surges. No more voicemail black holes eating your sales potential during flash drops.
Boost Satisfaction During Peak Seasons
Boost Satisfaction During Peak Seasons: Holiday rushes hit hard—long wait times kill the buzz on high-traffic days like Prime Day. Our agents provide instant responses on stock levels for SKUs or gift wrapping options with same-day shipping, keeping customers happy. One client saw CSAT scores jump from 72% to 94% during Cyber Week, turning one-off buyers into loyal fans without adding staff for omnichannel support.
Cut Costs While Scaling Support
Cut Costs While Scaling Support: Forget expensive call centers that drain your margins on variable order volumes. Our custom agents handle 80% of routine queries—like return policies for apparel exchanges or promo codes for bundle deals—freeing your team for high-value tasks like personalized upselling. E-commerce stores report saving up to $15K annually on Zendesk integrations, all while providing that personal touch your customers crave during inventory audits.
What Clients Say
"Before AIQ's voice agent, we'd lose so many calls during our summer sale spikes on limited-run swimsuits—customers just wanted quick stock checks on popular sizes. Now, it handles everything seamlessly with real-time inventory sync, and our repeat orders for beach accessories went up 22% last quarter alone. It's like having an extra salesperson who never sleeps through the heatwave rushes."
Sarah Jenkins
Operations Lead, Coastal Threads Boutique – A Direct-to-Consumer Swimwear Brand on BigCommerce
"Integrating this with our WooCommerce site was a game-changer for after-hours international queries from Asia-Pacific time zones. A customer from Singapore called at midnight about sizing for our fall denim collection, got an instant answer with fabric care details, and placed a $250 order including upsells. We've captured leads we never would have, boosting our cross-border revenue by 15% without hiring overnight staff for global expansion."
Mike Rivera
E-commerce Manager, Urban Gear Online – Sustainable Streetwear Retailer with Multi-Currency Support
"Honestly, I was skeptical about AI sounding natural, but it nailed our brand's casual tone for handling promo questions on stackable discounts during Black Friday. Cut our missed call rate from 40% to under 5% on mobile-responsive queries, and customer feedback on response times for accessory bundles is through the roof. Worth every penny for keeping our conversion funnel tight."
Emily Chen
Founder & CEO, Trendy Finds E-shop – Fast-Fashion Accessories Store Integrated with Klaviyo Marketing
Simple 3-Step Process
Discovery and Customization
We dive into your e-commerce setup—your product lines, peak seasons, and pain points like handling returns. Then, we tailor the AI agent's knowledge base to your exact inventory and promotions, ensuring it speaks your language from day one.
Integration and Testing
Our team connects the agent to your platforms, like syncing with Shopify for live order status. We run rigorous tests with simulated calls on scenarios like flash sale inquiries, tweaking for that perfect, natural flow before launch.
Launch and Optimization
Go live with 24/7 coverage. We monitor performance, gathering data on call resolutions and customer sentiment, then refine based on real interactions—like adding responses for emerging trends—to keep your service sharp and effective.
Why We're Different
What's Included
Common Questions
How does the AI voice agent integrate with my e-commerce platform?
We customize the integration to fit your setup, whether it's Shopify, WooCommerce, or another platform. For instance, it pulls live data from your inventory to answer questions like 'Is the viral hoodie in stock?' during a call. Our engineers use secure APIs for two-way sync, ensuring updates reflect instantly without manual input. This means no more customers hearing outdated info that leads to frustration. We've done this for dozens of retail clients, reducing integration time to just 2-3 weeks while keeping everything scalable for your growth.
Can it handle high call volumes during sales events?
Absolutely—our AI agents are built to scale effortlessly. Think Black Friday: one client processed 500+ calls per hour without a hitch, qualifying leads and booking orders on the fly. We use robust cloud infrastructure that ramps up automatically, trained on your peak scenarios like flash sales. No dropped calls or long holds. Post-launch, we optimize based on your data, ensuring it performs even better during trends or holidays, all while costing a fraction of human staffing.
What if a customer needs to speak to a human?
The agent is smart about knowing when to hand off. It detects complex queries—like custom returns or disputes—and seamlessly transfers the call with full context, so your team picks up right where the AI left off. For example, it might summarize: 'Customer inquiring about a sizing exchange for item #456.' This cuts resolution time by 40%, based on our e-commerce implementations. We train it on your escalation protocols to make transitions smooth, keeping satisfaction high without unnecessary human involvement.
How natural does the voice sound, and can it match our brand?
Our agents use advanced neural voices that sound incredibly human—warm, conversational, like chatting with a store associate. We customize the tone to your brand: upbeat for trendy apparel shops or professional for luxury goods. Relatable example: for a boutique, we gave it a casual vibe to discuss outfit pairings. Clients report 90% of callers not realizing it's AI initially. We fine-tune with your product scripts and feedback loops, ensuring it evolves with your seasonal voice, like adding excitement for new drops.
What kind of analytics do I get from the voice agent?
You get a custom dashboard with actionable insights tailored to e-commerce metrics. Track things like call-to-conversion rates, popular inquiry types (e.g., shipping vs. products), and after-hours lead capture. For one store, it revealed 60% of midnight calls were about promotions, leading to targeted campaigns that boosted sales 15%. We integrate with your tools for real-time views, plus monthly reports on ROI—like saved costs from handled queries. It's all about helping you spot trends and optimize, not just raw data dumps.
Is this secure for handling customer payment or personal info?
Security is non-negotiable in e-commerce. We build with end-to-end encryption, complying with standards like PCI DSS for any payment-related talks and GDPR for data privacy. The agent never stores sensitive info; it verifies and redirects to secure channels. In practice, for a client dealing with international orders, it safely confirmed details without exposure. Regular audits and your input on protocols ensure it fits your risk profile, giving peace of mind while keeping interactions speedy and trustworthy.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.