Stop Missing Midnight Orders With 24/7 AI Voice Agents That Handle Every Call
Imagine your ghost kitchen getting instant responses to customer calls at 2 AM, capturing every last-minute order without you lifting a finger. No more lost revenue from after-hours gaps.
Join 150+ food service pros who've boosted order capture by 35%
The "After-Hours Black Hole" Problem
Customers hang up after hours on your pizza line, causing overnight order volume to drop by 30-50% during peak late-night hours
Endless ringing phones during dinner rush pull your line cooks away from flipping burgers or saucing pasta, delaying table turns
Missed calls from picky eaters inquiring about nut-free options mean lost repeat business from Uber Eats and Grubhub loyalists
No quick way to confirm customizations like extra spicy Thai curry or gluten-free crusts, leading to costly remakes and wasted ingredients
After a grueling shift expediting orders, staff fumble phone etiquette on inbound calls, scaring off new customers seeking takeout specials
Ghost kitchens without front-of-house staff ignore voice queries for menu tweaks, forcing reliance on app-only orders and missing phone-in upsells
Our Custom-Built AI Voice Agents for Your Ghost Kitchen
We've powered voice AI for over 50 food service ops, turning chaotic call flows into seamless order machines
Why Choose Us
Let's be honest, running a ghost kitchen means every second counts—especially when phones light up at odd hours. Here's the thing: our AI voice agents are custom-engineered for your setup, not some off-the-shelf bot. We train them on your menu, your delivery partners like Uber Eats or DoorDash, and even your peak-hour lingo. They're always on, dishing out instant responses that feel like a friendly line cook chatting up a regular. No more missed leads; every call turns into captured opportunity, boosting your customer satisfaction while you focus on what you do best: cranking out killer meals.
What Makes Us Different:
Unlock Round-the-Clock Wins for Your Operations
Never Miss a Lead, Even at 3 AM
Never Miss a Lead, Even at 3 AM: Your AI agent picks up every call instantly, qualifying hungry customers for items like late-night wings or falafel wraps and routing orders directly to your kitchen queue or POS system. In ghost kitchens, this means capturing 25% more late-night traffic—think that group of friends craving tacos after a show. No voicemail black holes; just pure opportunity, with orders flowing seamlessly into your prep list within seconds.
Boost Customer Satisfaction with Spot-On Service
Boost Customer Satisfaction with Spot-On Service: Customers get warm, accurate answers about wait times for fresh salads or substitutions like dairy-free cheese right away, without the frustration of hold music. You're probably thinking, 'What about complex orders?' Our agents handle it flawlessly, reducing errors by 40% in the first month and turning one-time callers into loyal DoorDash repeaters who rave about your accommodating service.
Streamline Ops and Cut Costs Overnight
Streamline Ops and Cut Costs Overnight: Forget hiring night owls for phone duty amid fluctuating staffing shortages. This AI runs your calls autonomously, freeing your team for high-priority prep like chopping veggies or restocking stations. Ghost kitchen owners see operational efficiency skyrocket, with 30% less time wasted on manual order entry over a typical quarter—it's like having an extra prep station that never sleeps, integrated with your inventory tracking.
What Clients Say
"Before AIQ Labs, our ghost kitchen was losing calls left and right after 10 PM—probably 20 late-night falafel or shawarma orders a night just vanishing into voicemails. Now, the voice agent handles everything from vegan tahini swaps to rush deliveries via Postmates, and we've added $15K to monthly revenue without extra staff during our busiest summer season. It's a game-changer for staying lean in this competitive delivery market."
Maria Gonzalez
Operations Lead, Urban Bites Ghost Kitchen (Specializing in Mediterranean Delivery)
"I was skeptical about AI sounding natural for food orders, but this thing nails it—customers think it's a real person chatting about our signature smash burgers. During our burger promo last month, it upsold loaded fries on 60% of calls, and we didn't miss a single inquiry even on busy holidays like Fourth of July. Setup took just two weeks, and it's paid for itself with the extra upsell revenue in under 45 days."
Jamal Carter
Owner, Night Shift Eats (Late-Night Burger Delivery Service)
"Ghost kitchens like mine run on tight margins, and after-hours gaps were killing us with unmet calls for spice level adjustments on biryanis. The custom agent integrates perfectly with our Toast POS, catching every customization detail like extra chilies or no onions. Last quarter, customer complaints about order errors dropped by half, and we're fulfilling 15% more orders overall through voice channels. Wish we'd done this sooner to boost our Grubhub ratings."
Priya Singh
Founder, Spice Route Ghost Kitchen (Indian Fusion Delivery Specialists)
Simple 3-Step Process
Discovery Call to Map Your Kitchen Flow
We chat about your menu, peak times, and pain points—like those frantic Friday nights. This ensures the agent fits your exact workflow, from order intake to inventory pings.
Custom Build and Training
Our team crafts the voice agent from scratch, training it on your real orders and customer lingo. We integrate it with your systems for seamless handoffs—no cookie-cutter templates here.
Launch, Test, and Optimize
Go live with monitoring to tweak responses based on actual calls. You'll see instant results, like higher order capture, and we stick around to refine for ongoing efficiency.
Why We're Different
What's Included
Common Questions
How does the AI voice agent handle complex ghost kitchen orders?
Great question—ghost kitchens thrive on precision, so we train our agents specifically for that. It listens to customer details like 'extra cheese, no onions, and make it mild,' then confirms everything verbally before syncing to your POS. We've seen error rates drop by 35% in similar setups. It's not just repeating back; it cross-checks against your menu inventory in real-time to prevent issues. Setup involves feeding it your recipes and common tweaks, so it feels like an extension of your team. And if it's too tricky, it seamlessly transfers to a human without dropping the ball.
Will this work with my existing delivery platform integrations?
Absolutely, and that's where our custom approach shines. Whether you're hooked into DoorDash, Uber Eats, or your own app, we build two-way API connections so the agent pulls real-time data—like current wait times or availability—and pushes orders directly. No more double-entry headaches that slow down your kitchen. For a client with multiple platforms, we unified everything into one flow, cutting fulfillment time by 20 minutes per rush hour. It's all tailored during our discovery phase to match your exact tech stack, ensuring smooth ops without disruptions.
What if a customer calls after hours with a complaint?
Complaints don't sleep, and neither does our AI. The agent is programmed to empathize, log the issue (like a cold delivery), and offer quick fixes such as a discount code for next time or escalate to your on-call manager. It pulls from your knowledge base on common fixes, keeping satisfaction high even at midnight. One ghost kitchen we worked with resolved 80% of after-hours gripes without waking staff, turning frustrated callers into repeat customers. We customize the tone to match your brand—warm and apologetic, like a neighborhood spot would be.
How much does a custom AI voice agent cost for a ghost kitchen?
Costs vary based on your scale, but think of it as an investment that pays off fast. For a mid-sized ghost kitchen handling 200 orders daily, we're looking at a one-time build fee around $8K-$15K, plus minimal ongoing maintenance under $500/month—way less than a part-time phone rep. The ROI hits quick: capturing just 10 extra nightly orders at $20 average covers it in weeks. We start with a free consult to scope your needs precisely, avoiding overkill. No subscriptions to generic services; you own the system outright.
Can the agent upsell items during calls?
Yes, and it does so smartly, without being pushy. Based on the order—like someone getting wings—we prompt natural suggestions: 'Sounds great; many folks add fries for just $3.' It's trained on your high-margin items and promo data, boosting average order value by 15-20% in tests. For ghost kitchens, this means more revenue from sides or drinks without extra marketing spend. We fine-tune the scripts to fit your vibe, ensuring it feels conversational, not salesy, and always confirms before adding anything to the cart.
Is the AI secure for handling customer payment info over the phone?
Security is non-negotiable, especially in food service where trust matters. Our agents never process payments directly—instead, they collect basics and redirect to secure portals or apps for card details, complying with PCI standards. For phone orders, it generates a secure link sent via text. We've built this for regulated clients, so data encryption and audit logs are standard. No breaches in our deployments, and it integrates with your payment gateway seamlessly. Customers feel safe, and you avoid liability headaches.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.