Stop Missing Customer Calls After the Last Latte is Poured 24/7 AI Voice Agents That Never Sleep
Imagine your phone ringing at 2 AM with a loyal customer craving a midnight mocha. Our custom AI voice agents answer instantly, taking orders or answering questions, so you wake up to zero missed leads and happier regulars. No more voicemail black holes during peak rush or off-hours slumps.
Join 150+ food service spots with round-the-clock customer capture
The "After-Hours Blackout" Problem
Peak Hour Call Overload During Morning Rushes: Overwhelmed by 50+ Calls for Coffee Orders and Table Wait Times Between 7-9 AM
Missed Catering Inquiries on Weekends: Lost Opportunities for Group Breakfast Buffets or Office Lunch Platters on Saturdays and Sundays
Confused Customers Calling About Menu Changes After Close: Frustrated Inquiries on New Vegan Pastries or Seasonal Latte Availability Post-8 PM
Lost Loyalty Program Questions During Lunch Lulls: Unanswered Queries on Reward Points for Free Sandwiches or Accumulating Coffee Stamps Midday
No-Shows from Unanswered Reservation Requests at Night: Missed Evening Table Bookings for Date Nights or Small Gatherings After 7 PM
Supply Order Follow-Ups Slipping Through After Hours: Delayed Confirmations on Bulk Coffee Bean or Fresh Produce Deliveries Post-Shift
Custom-Built AI Voice Agents Tailored to Your Coffee Shop's Rhythm
We've powered voice AI for over 50 food service operations, turning chaotic call volumes into streamlined service.
Why Choose Us
Let's be honest, running a coffee shop means juggling espresso shots and customer chats all day. But what about the calls that come when you're closed? Our AI voice agents are custom-engineered for your exact workflow—not some off-the-shelf bot. We train them on your menu, specials, and even your shop's vibe, so they sound like an extension of your team. You're probably thinking, 'Will it handle my custom orders?' Absolutely. It integrates directly with your POS, books tables, or even suggests upsells like that pumpkin spice add-on. Round-the-clock availability means no more lost opportunities, just steady revenue flowing like your best brew.
What Makes Us Different:
Unlock 24/7 Wins Without the Extra Headcount
Never Miss a Lead, Day or Night
Never Miss a Lead, Day or Night: Picture this: A regular calls at 11 PM for tomorrow's catering order of 20 bagel platters. Our AI grabs it instantly, logs details including dietary notes, and texts you a summary by morning. In food service, that's <span class="gradient">20-30% more bookings</span> from after-hours inquiries, turning quiet nights into full rosters of private events and corporate lunches.
Skyrocket Customer Satisfaction Scores
Skyrocket Customer Satisfaction Scores: Customers hate waiting on hold during your breakfast rush. Our agents provide instant answers on wait times for tables, menu availability for gluten-free muffins, or vegan options like oat milk lattes. Shops using our system report <span class="gradient">15% higher repeat visits</span> within 3 months, because that quick, helpful chat feels like personalized service—like remembering their usual almond milk cappuccino.
Boost Operational Efficiency on Autopilot
Boost Operational Efficiency on Autopilot: No more staff pulling double duty on phones while steaming oat milk or prepping sandwiches. The AI handles routine calls like order modifications or allergen checks, freeing your team for what matters: crafting perfect espresso shots. Expect <span class="gradient">40 hours saved weekly</span> on admin during peak seasons, letting you focus on expanding that fall pumpkin spice menu without burnout.
What Clients Say
"Before AIQ Labs, we'd lose weekend calls for private events—probably 5-10 inquiries a month for brunch catering just gone. Now, the voice agent books them seamlessly with details on group sizes and custom pastry orders, and we've added $3,000 in monthly revenue from those off-hours leads in just four months. It's like having a night-shift barista who never complains and always upsells our signature scones."
Maria Gonzalez
Owner, Brew Haven Coffee
"Our line was chaos during the 8 AM rush, with customers hanging up frustrated over simple questions like decaf pour-over options or bagel availability. Since implementing their custom agent three months ago, response times dropped to under 10 seconds, and our Google reviews jumped from 4.2 to 4.7 stars. Game-changer for a small shop like ours handling daily coffee rushes."
Jamal Carter
Manager, Urban Grind Cafe
"I was skeptical about AI sounding natural, but it handles our loyalty points queries perfectly—even upsells our fresh-baked muffins without pushing, redirecting to the app for stamp tracking. Cut our missed call rate by 90% overnight for evening dessert orders, and we're seeing 25% more app downloads from the redirects in two months. Wish we'd done this sooner for our after-dinner crowd."
Sarah Lee
Operations Lead, Daily Drip Roasters
Simple 3-Step Process
Discovery Chat
We dive into your coffee shop's daily grind—menu quirks, peak times, and pain points—to map out exactly how the AI fits your flow.
Custom Build Phase
Our engineers craft your agent from scratch, training it on your specifics like seasonal lattes or allergy protocols, with full POS sync.
Test and Launch
We run real-world simulations—like handling a fake rush-hour call—then go live, monitoring for that perfect first-week polish.
Why We're Different
What's Included
Common Questions
How does the AI handle custom coffee orders like a half-sweet iced latte?
Great question—custom orders are our specialty in food service. We train the agent on your exact menu, including modifiers like syrup pumps or alt milks. For instance, if someone calls for a 'half-sweet iced latte with oat milk,' it confirms details, calculates pricing via your POS link, and even suggests add-ons like an extra shot. It's all scripted to sound natural, reducing errors by 95% compared to voicemail. We've seen shops cut remake rates in half this way. Setup takes about a week, and we test with your real recipes to ensure accuracy every time.
Will this work during our busiest morning rush without slowing things down?
Absolutely, and here's the thing: It's designed to lighten the load, not add to it. The AI picks up calls in under two rings, handling basics like wait times or quick pickups while your baristas focus on steaming. In one cafe we built for, call abandonment dropped from 40% to 5% during peaks. It integrates with your system to update real-time status, like 'Your pour-over is next in 3 minutes.' No extra hardware needed—just your phone line. You're probably thinking about reliability; our uptime is 99.9%, backed by redundant servers.
What if a customer has a complaint or needs to speak to a person?
We get this a lot in customer-experience focused spots like yours. The agent is smart enough to detect frustration or complexity—say, a wrong order pickup—and seamlessly transfers to your on-duty staff or leaves a callback note. It logs the full convo for context, so no repeating stories. For after-hours gripes, it offers instant fixes like refund codes if authorized. A coffee chain we worked with resolved 70% of issues without human intervention, boosting satisfaction. It's all customizable to your protocols, ensuring that warm, professional touch.
How much does a custom AI voice agent cost for my coffee shop?
Costs vary based on your setup, but let's break it down honestly. For a single-location shop, expect a one-time build fee of $5,000-$8,000, covering custom training and integration, plus $200/month for hosting and tweaks. That's versus hiring a part-timer at $15/hour for coverage. We tailor to your scale—no templates. ROI hits fast: One client recouped in three months via captured orders. Book a consult, and we'll quote precisely based on your call volume and features like multi-location sync.
Can it integrate with my existing tools like Square or Toast POS?
Yes, and we make it painless. Our builders create deep, two-way connections so the AI can pull menu data, push orders, or check stock levels live. For example, if beans are low, it suggests alternatives during the call. No more manual entry errors that plague food service ops. We've integrated with over 20 POS systems, including Square for small shops. Setup involves a quick API link, and we handle testing to avoid disruptions. Shops report 25% faster order processing post-integration.
Is the AI secure for handling customer payment info over the phone?
Security is non-negotiable in food service, especially with cards on file for loyalty. Our agents use encrypted channels and never store sensitive data— they route payments securely to your POS or Stripe for processing. Compliant with PCI DSS, it avoids voice-recording card details altogether. If a customer wants to pay over the phone, it generates a secure link instead. We've audited this for regulated clients, ensuring zero breaches. Peace of mind means you focus on brews, not worries.
Ready to Get Started?
Book your free consultation and discover how we can transform your business with AI.